Category: | Eye Care Center |
Address: | 11781 Commercial Dr, Fishers, IN 46038, USA |
Phone: | +1 317-913-0735 |
Site: | visionworks.com |
Rating: | 3.3 |
Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 1–5PM |
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Kristen Buck
Whatever happened to just going to the eye doctor, getting a pair of glasses and leaving without the high pressure - used car salesmen approach? I went in for my first and last appointment on Sunday when they opened. The facility is clean, open and just as nice as youd expect. The glasses selection is good, lots of affordable, mid-range frames, nothing with too much sticker shock. The doctor was very pleasant and did a good job, I agreed with my rx that he recommended. Id go back to see him if it werent for the sales staff. Prior to stepping back with the doctor Id told my assigned sales woman that I was just looking for one pair of sunglasses and would continue looking at frames once I was done with the doctor. I was met almost immediately by her once I stepped out of the exam room and had to look at frames while she hovered over me giving me her feedback on each pair I touched. I had it narrowed down to two pairs and I said I just wanted to try them on in a mirror and make my decision and Id let her know. She didnt take that as a hint to back off. Instead, she went into an overly excited sales pitch about how "cool and funky" I OBVIOUSLY was and continued grabbing regular glasses that I "JUST HAVE TO TRY ON!". Now, as for how cool and funky I was....it was a lazy Sunday, I was wearing no makeup, flip flops and a pony tail. I promise you that isnt a "funky cool" style. I told her again that I was just in for sunglasses, but she continued to go on and on about they 50% off the second pair and try to appeal to my "shopping sense as a woman!". Gag me. Because I have a vagina I obviously cant go 12 seconds without charging something? So, I stated for a final time "Im not looking to spend more than insurance will cover, we are moving out of the country in 3 weeks and I dont want to spend one more dime than I have to." She seemed to understand and back off, until it was time to ring the glasses up. After ten minutes of her pecking my order in one key at a time she comes at me with an almost $300 total. I understand my insurance well enough to know these glasses should cost me $17. I laughed, out loud, and told her no. Again with the "Im not spending one more dime than I have to, this isnt going to happen" so she goes on and on about how she understands and shes just always excited to get customers the perfect glasses. I told her that my current sunglasses were tj maxx $9 and I just thought it would be better to have my rx in a pair. She then asked me what my budget was and I again told her I didnt want to spend ANY money on them. She pecks away at her keyboard again and comes back with an almost $200 total. Honestly, had I not already spent so much time there Id have paid for my exam and never looked back. After that I made it abundantly clear to her that I didnt want a single upgrade for glasses I didnt plan to wear often. She argued with me that Id really prefer the high def lenses....that kills me. What does this woman know about me and what I prefer? I prefer to get a cheap pair of sunglasses and leave that damn store! She FINALLY whittles my price down to the $17 I expected to pay, the whole time apologizing for how long it is taking "but Ive just never had to enter glasses like this. Everyone opts for the higher lenses, Ive never seen someone not get this before...this lower level...just everyone gets the better ones because they dont put a price on vision". The whole process was really rather annoying. I typically go to Ossip and thought Id try Visionworks because Ossip always seems to push the sale, but now I wish Id have just gone there instead. Ill never be back to Visionworks.
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Benjamin Sagucio
You know, its a shame that I LOVED the doctor who completed my exam. She was awesome, very personable. . . what you want from a doctor. As for the rest of their staff, theyre friendly but its seems so fake. The woman who attended to me talked as if I was across the room. When it came time to discuss how much everything would cost, she was completely unprofessional. She had a calculator sitting in front of her and spoke quickly, in circles. Additionally, she would say things like, "The frames would be this much plus the 39 for the fitting and 30 for the warranty but if you only get. . . " and was not giving me real totals. She kept telling me I had to add this on or subtract that. I had to stop her once because she wasnt making any sense and I needed to write it down, for myself. Finally, after being fed up with her, I stopped her again and had to explicitly tell her that I wanted HER to tell me how much EVERYTHING would cost, together. Why in the world did you pull out the calculator to begin with? Also, if someone wants to know what their possible total may be, possible TOTAL, why would you give me itemized amounts? Lastly, while I was in their waiting room (devoid of magazines, a television, anything that could entertain you during a wait), there was a foreign family paying. I could hear the gentleman asking questions and the woman was not keeping a calm demeanor, in trying to explain the receipt he would receive. Ive already found another vision provider Ill be trying next time.
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Julie Bleakley
My husband and I both had exams on Sat, 8/27/16. We were impressed by the entire staffs group efforts in greeting, intake, and keeping everything on schedule. We had appointments, but this location takes walk-ins as well, and support staff assisted the doctor in charge to take care of high volume of patients. The doctor, Eve Grelle, spent a lot of time with both my husband and me, and while thorough with our exams and history, was also very good at rotating patients in and out for consultations, exams, etc. Dr. Eve Grelle seems to be young enough to be my daughter, but treated us with care and respect, and I saw her interact well with young patients and their parents as well in an appropriate style in the waiting room. The waiting area is clean, inviting, and informative. We will definitely drive 45 minutes again to visit this office and this doctor, Eve Grelle.
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Eden S
I really enjoyed my experience here. I stopped in on Saturday just to look at the selection, and the lady at the front desk advised me that I would be able to get in right away. My total appointment was approximately 45 minutes start to finish! The doctor was very friendly and very informative. Though I was a walk-in, I didnt feel like she was rushing me, and she was able to answer ALL of my questions. The selection was nice, and I was able to pick them up within 2 days. (They should be ready today by 5pm). All the staff were very friendly. I am an observer, so everyone in the place was greeted immediately and treated promptly. Overall, great experience and would HIGHLY recommend this place.