Category: | Dentist |
Address: | 3 Howarth Ave, South Attleboro, MA 02703, USA |
Phone: | +1 508-761-5320 |
Site: | exquisite-smile.com |
Rating: | 4.7 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–2PM Closed Closed |
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A Private User
I stumbled upon Dr. Phelan’s name while researching dental phobia. After years of avoiding the dentist, I got the courage to make an appointment. I could not have made a better choice. From the moment I made my appointment, I began to feel reassured. I was warmly welcomed and treated like family. I have to add, the office doesn’t feel or smell like a dentist’s office! I was immediately given an appointment. Promptness is something they clearly strive for. Not only do you not have to wait months for an appointment, you won’t wait long in the waiting are either. The most I waited for any of my four appointments (I mentioned it had been a long time since I went to the dentist!), was five minutes. Even at that, I was given not just an apology, but an unneeded explanation. Their professionalism was amazing. Their technology is extremely advanced...no more poking or prodding in your mouth. They explain every step they take: what they are doing and why they are doing it. As a patient, they make you feel empowered. And if you have a “wimpy” moment like me and get nervous, they will even hold your hand to get you through (thanks, Deb). Words can’t express my sincere appreciation for the support I found from the staff. They are friendly, kind, and patient. Janis had me in hysterics. At my first appointment, staff members who were not even assigned to my case came in the room to introduce themselves. At my following appointments, they came in just to say “hi”. No one is a stranger. They even would check in on my husband in the waiting room to let him know what was happening and how I was feeling. As for Dr. Phelan, he is my hero. He is telling the truth when he says that dentistry should be painless. Even his technique for giving Novocain is pain-free! He listens to you and wants to make you comfortable. I have never met a doctor so invested in his patients. The very last thing I would like to comment on is the “class” of this office. After your first appointment, he creates a written out dental plan for you to keep. It records what you said (they really do listen!), what needs to be done in order of priority, and a cost list so you can make the decisions. At the end of your appointment you go into the business office (not the front desk in front of everyone waiting to get in) and discuss a plan of action with both Dr. Phelan and Jennifer the treatment coordinator. You discuss what needs to be done sooner and what can be done later, as well as costs. Then you make the appointments. There is no uncomfortable talk about money in front of an audience. It is private and all about you and your needs. I have named a couple of staff members, but I don’t want to single anyone out because they are all wonderful. Thank you Sue(s), Deb(s), Jenn, Cheryl, Janis, Melanie, Kristen, anyone else I may have forgotten, and of course Dr. Phelan. You have really brought the smile back to my face!
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A Private User
It doesn’t get any better! I have been a customer for 11 years now with Jim and the staff. Let me provide a quick background. I had well water growing up with less then par dental hygiene practices until I met Jim. That was 22 Years of damage he has had the pleasure of repairing. My first visit simply was, what are your goals for your teeth? I had a dentist asking me what I want to do…caring. Odd I thought (My Previous 2 dentist as a kid would yell at me for my poor condition mouth and provide sub par care to their work-I obviously formed a phobia of dentists). I answered Jim, “keep my teeth, my family is known for weak teeth. Oh and did I mention I am a REAL BIG BABY when it comes to needles or anything put in my mouth?. And I haven’t seen a dentist since I was 12 to get some baby teeth pulled”. Fast forward 11 years of amazing dental care. I now work 70 miles and live 45 from Jim’s Office, I wouldn’t dream about going anywhere else. Everyone respects me as they work on me, and my time ; literally no waiting and a friendly smile and conversation when I am in the office. Almost a dozen of my friends and family members are now happy satisfied patients of the practice. By the way, I still have all my teeth.
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Kim
After going to this dental practice for 18+ years, I became tired of hearing about all the things they could do for my "dental health" and I usually felt pressured to do what was suggested. The final issue came when a pre-estimate on a procedure was denied twice by my dental insurance, yet the gal in the office continued to call me to schedule the procedure. I decided to try a new dentist to compare, and this new dental practice is so much better than the care I was given at Exquisite. I showed them the pre-estimate I was given through Phelans office and the new dentist didnt even know why that was ever submitted. Also, at ES, there was typically a new dental hygienist every time I went for my 6 month visit. The folks working for the practice are very pleasant and upbeat however, and for that I give them 2 stars. If you want friendly people, and are not concerned about spending a lot of money on unnecessary services, and arent worried you may leave with a bloodied fat lip while having a procedure (which did, in fact, happen to me on one visit), then I guess I could recommend them.
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Rick Almeida
The Staff and Dr. Phelan are experts at providing answers to any of your questions. I feel they have the latest technology to provide a solution to any dental issues you may have. Exquisite Smiles has on staff, a very proficient staff member to explain the cost of any procedure that may be needed to continue your dental well being; including what your insurance covers and what YOU will need to cover. If you decide its time to see a dentist, Exquisite Smiles featuring Dr. Phelan should be your first choice; then you decide if it was a good choice...I bet you will.
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Judy Fanelli
I have been a patient of Dr. Phelans for years. I moved to Central Mass and I still drive to see Dr. Phelan. I cannot go see another dentist. I have had a lot of work done on my teeth over the years. Dr. Phelan and his staff are so nice and courteous. The office has a relaxed atmosphere, the staff is professional, spotless rooms. Go check them out, book an appointment!
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A Private User
Wow what an amazing practice the office staff, hygienst, assistants and Dr Phelan are the best! No worries, and I received the best treatment, I will defintely refer my family and friends. Thanks so much for a great experience, a very loyal patient!
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alma perry
My Husband and I just love it there. Never a bad experience. Whole staff and Dr. Phelan are wonderful. Never worried about going to the Dentist.
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Deb Stalmann
You can not get a more caring professional office!! I would highly recommended Exquisite-Smiles Dr. Phelan and his team are the best hands down!
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A Private User
Not only is Dr. Phelan the best, most compassionate dentist, but his staff is amazing and so professional. I wouldnt go anywhere else!