Category: | Medical Center |
Address: | 1400 8th Ave, Fort Worth, TX 76104, USA |
Phone: | +1 817-926-2544 |
Site: | baylorhealth.com |
Rating: | 3.2 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
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Blake Alter
My our birthing experience with Baylor was a real roller-coaster ride and I really want off! There have been a number of positives and negatives about our experience here. First off the waiting area for family is very comfortable, but the available food is just awful. Every single thing seemed to be "diet" food and I honestly did not appreciate the hospital policing my food habits. During labor I was really impressed with the staff. Everyone was pleasant and things were done promptly. Our first real disappointment was when the staff allowed my wife to tear instead of even giving us the option of an episiotomy. But its a small quibble and is in-line with a more natural birth approach. But there were two major problems: 1. Despite our newborn being formally discharged they took him to the nursery, attempted to feed him and bungled it so badly he aspirated formula and therefore dropped his O2 levels. This failure on their part then required a stay in the NICU. While annoying, I thought that this was fine, but then they insisted on keeping the child far longer than warranted. I had to have my pediatrician intervene and accept care just to get my baby out. 2. Our delivery was a planned induction with no surprises. Yet Baylor managed to find some anesthesia group called Northstar that is out of network with Aetna TRS (teachers insurance) one of the most common insurance plans around. This anesthesia group has billed our family $4050 dollars, which is the single largest bill of the whole ordeal. I tried to discuss this situation with customer service agents named Denise Persons and Brenda Dreber. Twice I called to file a complaint; spoke to them over the phone. Ive never received a single call back from Baylor for follow-up until I posted this review and left a complaint on their facebook page. After my reviews went live I received a call from a Bill Selby at Baylor. Apparently the customer service reps I had previously spoken with had been let go and no one had managed to pick up my case. He worked with Northstar and as of this moment I paid an appropriate in-network rate to the anesthesiologist. Thank you for sticking up for our family, we do really appreciate the work you did on this problem. While this solved my problem, it doesnt solve the issue of a hospital having out-of-network staff. If nothing else the hospital should contractually bind all out-of-network physicians to be unable to balance bill if they want to work at that hospital. So Baylor, I am formally giving you mixed review. I dont appreciate all the weirdness of having an out of network anesthesiologist, but I do appreciate having my happy healthy baby.
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Jordan Manning
This place is great. Thats it. Their ER is full of nurses, docs, and medics who genuinely care and want to make the difference. Ive been on both sides of healthcare. I served my time as street medic and an ER medic. I also had a run in with a nasty MRSA infection that left me in the ER and floor for days. Then went home with a PICC line and antibiotics for a month. Ive got a couple things to say to educate anyone willing to read a review of an ER. You are not always an emergent patient if you go to the emergency room. Just because you have been feeling bad, or hurt for a couple of days, or hours doesnt make you a high priority, get me in the door, OH MY GOSH IM GONNA DIE emergency. Everyone in an ER is trained and experienced in knowing what a real emergency is and they will respond APPROPRIATELY to the emergency. Think of it this way. In an ER, your blessed if your waiting in line. That means you are not critical and you most likely wont die in the next hours from your illness. We are trained in ABCs of emergent care. Meaning Airway, Breathing and Circulation. You are a true "load and go" emergency if there is something very wrong with your airway, breathing, circulation or mental status. And for goodness sake, if you can talk to me in full sentences and walk across the room. You can breath. Another note, the front area is a TRIAGE AREA, not a WAITING ROOM. Say there is a patient with an STD complaint who comes in and waits for an hour. Now there is a man complaining of chest pain that turns out to be a legitimate heart attack. Guess whos going first. Another thing, ERs have a limited number of beds. So does the hospital. Now when the doctors admit a patient to the floor they have to wait for a bed to open up. This creates a back flow and fills up every space in the ER for patients. Thus creating a longer wait. Now most ERs respond to this back flow by providing pit diagnostics and treatment in the waiting room. This allows all the results to be seen by the doctor before even laying eyes on the patient. Everyone wants to see the doctor, but in reality the entire crew gets more stuff done then the doctor does. Another note. LEARN HOW TO USE PRIMARY AND URGENT CARE.. 80% of the time you couldve waited to see your primary physician and saved thousands of dollars, time and hassle. Also, if you can walk and talk. Go to urgent care. This will save money also. Please educate yourself. This will help save everyones time, money, and maybe somebodys life. Because while you were bothering the nurses and techs for a sandwich, there was one less hand in the critical care room. Please be safe and stay healthy.
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Irene Rodriguez
My experience at this hospital was good. I gave birth to my first daughter in the summer of 2013. I was seen by the doctor fast and the nurse was constantly checking up on me. she made sure my husband was comfortable too.. within an hour of being there i received the epidural and was transferred into the labor room where i slept peacefully until the morning when my ob got there and i was ready to deliver. one thing, the nurse that was with the anesthesiologist was rude but i think it was because she was exhausted from working all night and it was the end of her shift. once i delivered my baby they switched me to a room, all those nurses where really nice except one. the morning nurse was nice, she came in the check if my bladder was full but couldnt tell if it was my stomach muscles she was touching or the bladder. she kept feeling around to check me and asked me to relax and flex.. then she had a nother nurse check me just for a second opinion. finally they came up with the conclusion that it was my abdominal muscles. which i so thought because i ddnt have the feeling of peeing. then at night the night nurse came, she was the rude one, and started pushing my stomach like the morning nurses did, and i told her she was hurting me and she said im trying to see if u need to pee and i said no i do not and she said yes u do i feel ur bladder , then i let her know that the morning nurses thought the same but they came to the conclusion that it was my muscles and not my bladder and she said "honey i have been doing this longer than they have and you dont even have a nursing degree so you all do not know what you all are talking about." i looked at her and said u know what i need someone else to check me not you. that is so rude and i know my body and i know what ur doing.. and what u are doing is hurting me. other than having that rude nurse i love the hospitality they gave me there. it was great.