Category: | Internist |
Address: | 4400 Heritage Trace Pkwy #204, Fort Worth, TX 76244, USA |
Phone: | +1 800-334-0150 |
Site: | ppadoctors.com |
Rating: | 3.7 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
JA
James Neal
I sure hope the patient care is nothing similar to the appointment making, information and customer satisfaction as I have just received from the scheduler/assistant. This female individual reflects the negative stereotypical millennial that could care less about the person she is on the phone with and wants to quickly jump on her phone to text the next person or get on facebook. I had originally called on the 19th to set up a colonoscopy and that was the sole purpose of me making an appointment. During this call I had to repeat myself 7 times my insurance number because she was obviously not paying attention. I not only spoke the letters clearly, I repeated them again in phonetic alphabet. She almost got so frustrated that she was willing to get off the phone and just "get the information later". To me this is not the tip top customer service I expect from a should be professional handling my medical needs. Not only this there were a 3 other times that she clearly was not paying attention as I had to repeat my name and respell my last name along with it. Now today the 22nd I called to confirm my procedure and ask if there was any preparation that needed to take place prior to me having it done. The answer was, "No, there is no preparation needed, this is just a regular appointment." I was in utter shock because from my original phone call on the 19th she booked it what I thought was the actual colonoscopy. Apparently this was not the case. Had this "professional" assistant informed me this would not occur on the 26th but only an appointment, I would not be in utter disbelief. Long story short and again, I hope the care of the physicians here do not reflect the individuals they hire. I will certainly be posting a follow up review upon my healthcare on Friday the 26th.
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Gwendolyn Hayes
Dr. Middleton is the most caring doctor. He really takes his time to focus on giving me the best care. He takes it to heart and you can tell as he is speaking to you. I love the way he breaks each point down to me and makes it a point to be certain that I understand. I have not felt this good health wise in a long time and Im so glad God sent me Dr. Middleton. I WILL SEND EVERYONE I KNOW TO THIS GREAT DOCTOR!
JU
Juliet Migues
The office is poorly managed making patients wait overly long periods well past appointment time. The furniture is in tatters. Dr Thomas shows very little regard and compassion toward her elderly patients. She was dismissive of my mothers concerns, and out right refused to assist her in my mothers needs. I would look elsewhere for doctor.
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Woods of Haltom
Dr. Thomas has got my vote she is one of many physicians i have seen for my medical needs she carries herself very professional and actually spends tine listening to one and asking questions about you concerns
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stephanie amick
Both Dr. are amazing. I have been using them for 2 years. I fell ill and had to be admitted into the hospital. They both watched my care.