Category: | Dentist |
Address: | 4326 George Washington Memorial Hwy, Yorktown, VA 23692, USA |
Phone: | +1 757-898-6788 |
Site: | todaysgentledentist.com |
Rating: | 4.4 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–2PM Closed Closed |
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Brenton Hicks
I have been seeing them for a few years now. I love Dr. Novak but their front desk is an absolute wreck. I would always pay the full amount asked of me at the end of every visit and yet a lot of times when I would go back I was carrying a balance. They would tell me my insurance would cover X amount, and then somehow it would change a few days later. The woman at the front desk named Cathy can be about the rudest person I have ever met. I have always shown up for my appointments, on time, and lately they claim I owe them money for missed appointments. I KNOW its not an insurance problem as I have spoken with them. I contacted them yesterday to set an appointment for a cracked tooth, the cracked tooth is from a root canal they performed over a year ago. I set everything up, went in and got the root canal ( a little over a year ago), they placed a temporary cap on, and then as Im leaving told me "oh sorry, you dont have enough left on your insurance this year for the permanent cap so youll have to come out of pocket". This is something I asked them before I even began the procedure in the first place! So now the temporary cap has fallen out and the tooth has cracked. They wont do anything unless Im willing to pay 50% copay even though my insurance only requires 20% because they claim I have missed appointment fees. I wish I could continue to see Dr. Novak but I cant deal with such an unorganized place. I set the appointment yesterday and they wait until an hour and a half before my appointment today to call and tell me all of this, so now Ive rearranged my work schedule for absolutely no reason. Maybe Ill go back one day when Cathy retires but unless youre ready to play the game of "you owe this amount" then a week later learn they want more, I wouldnt recommend them. I have spoken with other patients that have had the same problem and all of them point towards Cathy giving them the wrong information. Its sad to see a good dentistry represented up front by such an unorganized and rude individual. If you see this Dr. Novak, youre an amazing dentist and Im sorry I wont be back while she is in the front office.
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Yelena Shaltayeva
I have to be honest - I am afraid of dentists (on scale 1-10 it is about 15 - "thanks" to my very painful childhood experience). That is why I postponed my dental care until I could not handle the pain any more, because I had only few good teeth left. Yorktown Dental team make me comfortable every time (and I come a lot!) and make sure I dont feel a thing. I was under care of Dr. McDaniel and now of Dr. Novak. Love them both. Dr. McDaniel was my doctor first and has fixed a lot of problem teeth in my mouth. When Dr. Novak joined the team, I got switched to her. Dr. Novak is very thorough. She will work on your teeth until they are perfect. She continued the restoration of my mouth and we plan to get my teeth is an excellent shape. My hygienist is Nina - she is very friendly and does an excellent job. I always feel like I am her favorite patient. I also want to defend a front desk ladies from those negative reviews. I never had problems with any one of the staff. Mrs. Kathy is my favorite. Shes been very helpful all these years I am with them. She pre-authorizes the treatment with my insurance company and lets me know what I will have to pay out of pocket ahead of time. She even discussed with me the best way to utilize all the benefits from my insurance company. So, yes, I will recommend Yorktown Dental to my friends. My family is already treated by them.
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Katie S
Its really too bad, because this would have been a 5 star review because the actual dental work is great! But the receptionist/records person will drive the most patient and understanding person out of their mind!!!! Every time I go in there I am asked to update my information....which I do. I have at least 4 times. Still had claims being sent to the wrong insurance company (updated twice), had my last name listed wrong (updated 3 times) and even after they ALWAYS send my claims to my old insurance company at least ONCE. My last straw was when the receptionist called me to get my address "because I didnt update it last time I was in." The kicker is that I have NEVER lived at that address since I ever started going there and its actually the address of a family member who also goes there (with a completely different last name). Unbelievable! Will NOT be making another appointment here again! Also, hope nothing ever comes up when you have an appointment because the missed appointment fee is BEYOND insane. Its a shame because I used to leave here with my teeth looking and feeling better than anywhere else.
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Colleen Haight
I have a severe fear of dentists, but was recommended Yorktown Dental by a friend. They are compassionate, caring, and very soothing. I went in to find out I had some major issues, including a broken wisdom tooth. I was able to get that taken out a day later. Everything went perfect (including the fact that I got to watch TV while have everything done). Ive been to quite a few dentists, and this was by far, the best experience I have ever had. I would recommend them to anyone, especially If you have fear or anxiety about the dentist!
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funjumper835
So far so good. I have been going to this practice for a little over 6 months, I followed my dentist (Dr. Showalter) there when he joined their practice. I have been going to Dr. Showalter since 1998 so obviously I give him the highest praise. The office is clean, neat and comfortable. The examining rooms are completely modern down to a flat screen TV hanging above the ceiling so you can watch it when you are on your back. Office thus far has been efficient and without complaint.
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John Bencheck
Friendly staff gets to know you, explains issues, took care of cavities (hadnt been in 10 YEARS...), and worked out a payment plan. Not sure how it could be better. Office was nice and clean, TVs while you get your mouth worked on, even little things like sunglasses for the bright light. Ive had some sensitivity (to be expected) for a week or two after, but then its all good to go and Im set! Would definitely recommend them.
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Christina Waters
Ive been here 3 times in the past two weeks. I admit, I needed some work done, but they are amazing. The office is clean and the staff are nice. Everyone seems to work together very well. I love it. Dr. McDaniel is awesome, very funny guy. He did excellent work on my teeth today and informed me of everything he was doing along the way. :)
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Sue H
I have been a patient of Dr. McDaniel for 8 years, and couldnt imagine going anywhere else. I walked in as a dental phobe, and ever since have been treated with kind, gentle and professional care. I highly recommend he and his team for the best and friendliest dental care in the region.
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Matthew Weis
Had my teeth cleaned for my six month visit. The cleaning was great and the exam was the best. I might add my wife now uses Yorktown Dental and stated for her first visit she experienced one of the best dental exams that she ever had. The staff is wonderful.