Diamond Vision Optometry Inc

Reviews 9

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John Klemp

Diamond Vision does not guarantee their work on prescription lenses, so you, the client, are the naive loser. After you pay upfront for your prescription lenses to be made and sign with your credit card, they will then issue you a printed receipt to sign that states in very tiny writing that there are NO REFUNDS ever. If they do not deliver your lenses, or fill the prescription correctly (mine were simply bifocals) even after multiple attempts (four times over three months) because of incompetency, you will lose both your money and time. You will then be forced to sue them in small claims court. It is an extremely draining and unpleasant experience to do business with them, and it is clearly unethical. The storefront looks like it might be reputable, but beware because they are all smiles until you pay and have a problem. Also they say they are ordering specific materials when they are not, justifying their high costs. Beware again. One person says it is one material, then another says something else. They manage to obfuscate by not writing anything on the receipt for you. Many reviews for businesses here are written by friends and family, so take it seriously when a negative review comes in. The "filtered reviews" taken down by Yelp are often made by the business itself to gain five star ratings. Also some businesses offer discounts to potential customers for posting five star reviews. I wish that supporting local businesses was the way to go, but you have to be extremely careful. It is the worst business I have been to because of incompetency and ethical standards.

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Anon G

Seriously misleading bunch of women. Try to talk to your general physician before you visit optometrist. Optometrist knows the basics of lenses, but thats about it. You need more help when dealing with eye-ailments, so be careful and dont go to a place where people are only interested in selling you glasses than getting you cured, or even directing you to right place. If you think I am lying, just check out the lobby and you will women selling glasses no matter what is the reason for peoples visit!

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Kit S

Very personable staff and friendly doctors. I saw Dr Wu and hes super friendly and thorough. I am changing from Golden Optometry in San Gabriel to this office. Irene is very helpful and knowledgeable as well as the front desk lady. Update: 5/4/12 - just picked up my glasses. Great job! They added nosepads to my current frames and now I can wear them more often.

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A Private User

Drs Wu and Kao were very professional and helpful with my concerns. Their staff is very efficient and were up to date with all the latest frames and lens options! They were able to solve my longstanding red eye problem by changing the modality of my contact lenses. They are also a great convenience in the Pasadena area.

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Steven Gibbs

I have one of their patients who moved, they were very helpful when I called. The review saying that optometrists only know prescriptions is an absolute joke. We go to school for 4 years AFTER college, about 2 classes are for prescriptions its ALL medical / health related. Ignore the bad review its factually wrong

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A Private User

Great little store! Good selection of frames and the staff was very friendly. Very reasonable prices, especially with their grand opening promotion. I didnt get an exam done (only went in to buy sunglasses), but Ill be coming back when I need a new prescription!

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A Private User

Dr. Wu is very nice and gives great service. He was very accessible with follow up questions. After reading bad reviews about Lenscrafters and other chains, I decided to go here and Im glad I did.

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bob zoell

Jessica was terrific. She spent 30 min. repairing some old glasses of mine that i didnt purchase from them and did not charge me. I will use them in the future for all my eye glass care..

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A Private User

What a wonderful place to have all your eyecare needs met. Great selection and the doctors are so nice!!

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