Category: | Family Practice Physician |
Address: | 4075 E 128th Ave, Thornton, CO 80241, USA |
Phone: | +1 303-925-4210 |
Site: | chpgprimarycare.org |
Rating: | 3.6 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
DR
drew122981
My experience is with Dr Velobrol and to be fair, other than being a bit heavy on vacations Ive never had any issues with him, in fact hes been great!... I enjoyed his services for nearly a year until he moved to this new location... the real problem lies with the new receptionist staff and their complete and utter lack of any critical thinking... These people scream we really dont care about you or your needs. I have brought my newborn daughter in twice in near urgent situations during business hours and was informed I should probably just go to a urgent care because they didnt have 10 mins to look at her... After a 20 minute argument with the office manager, and direct requests to be seen at any location, she finally offered an appointment at an office 10 mins away... Really??? Whats worse, once over the phone with just a brief description of an eye problem the nurse wanted to prescribe a 6 week old baby antibiotics assuming it was pink eye (caused by a virus)... So reckless... I of course took her to urgent care and the short answer is it wasnt pink eye nor would have antibiotics treated it... I personally have tried stopping in to take advantage of their advertised walk in schedule, and big surprise nothing is ever available... Im taking my family elsewhere from now on, I recommend you do the same... UPDATE. Well apparently I made a huge mistake and due to convenience and my trust in Dr. Velobrol, I decided to give this clinic one more chance... Somehow, they found s way to reach an all new low... I had an appointment today scheduled at 5:40pm. I received a reminder call yesterday reminding me of the same and nothing else. My wife decided to meet me there with my daughter and arrived approximately ten minutes early 5:30pm. I then received a call from her letting me know they were giving her a hard time that I wasnt there at 5:20 (something never previously mentioned by the staff) my wife was calm and polite the entire experience not wanting to make a fuss in front of my 7 month old daughtor. Now before I say anything else, keep in mind they close at 6pm. At 5:39pm they elect to kick my wife and my daughtor out in the rain with others still waiting in the waiting room and LOCKED THE DOOR BEHIND HER!!! I pulled up at 5:40 and reached the door at 5:41 which was of course locked during business hours ( isnt that a fire code violation?) an angry looking woman lumbered over to the door and in the most condicendong inflammatory voice possible told me that unfortunently when I was called I was told my appointment was at 5:20. Still thinking of my wet wife and daughter I asked to speak to Dr Velobrol which she of course refused. Additionally she refused to even let him know I was there. Its obvious these wemen are purely lazy and just wanted to go home on time/early regardless of Heath or injury... They have absolutely no business in the service industry let alone a medical office... If I could give negative stars this place would have it.... Beware, dont make the same mistake I did, stay far away! I dont want a response from the company unless its the owner, the office staff is incapable of settling my grievance as they solely are the problem...
ER
Eric Ballou
I arrived for my 11:00 a.m. appointment at 10:53 a.m. Admittedly, the office requested I arrive at 10:40 a.m. to fill out paperwork, but my infant son’s appointment at another medical provider was late by about 40 minutes. At 11:05 a.m., as I was on the second to last page of the paperwork, an unidentified woman called the receptionist to inform me I needed to reschedule. I explained about my son and the paperwork, but was told again I needed to reschedule. There was no one other than me in the waiting area and only four cars in the parking lot. I took off work for this appointment and my son’s. If Thornton Primary Care cannot accommodate a patient in these circumstances, when their physicians likely make a patient wait 5 minutes or more from time to time, then I will take my business elsewhere. You may think I was in the wrong for arriving 7 minutes before my appointment, but 13 minutes after the recommended arrival time. As for me, there are many other primary care physicians within a 10 minute drive.
JO
Josh Drake
I scheduled an appointment, took off work early and showed up on time. They told me they had no record of my appointment. I rechecked my calendar and even verified the phone number I called prior to set up the appointment was correct, it was. Instead of admitting to the mistake and trying to fit me in they told me I now need a "new patient exam" and that they were booked months out. To make it worse the receptionist was unsure if the doctor would be able to see me for the original issue I made the appointment for during the "new patient exam". *UPDATE* I finally got in there office 3 weeks after my originally scheduled appointment. There medical staff including Dr. McWhorter was very nice and professional. Based off my visit I increased there rating.
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Phil Watson
Dr. McWhorter and the medical team are great. Ive never really had any trouble getting an appointment and theyre usually on time in bringing you back. Theres one or two great girls on the front desk also but a couple of them have some aloofness and attitude if you need them to come out of their comfort zone for anything other than basic scheduling, etc. I was having some delays in getting prescription refills filled but that seems to have gotten better these days.
ER
Erick S
Dr McWhorter is an awesome doctor I trust him with my health 100%. I struggled to get referrals and proper care until I changed providers to Dr. McWhorter. Since then I have gotten all the necessary care with his help and guidance. Ive been able to drastically reduce the chronic pain Ive suffered from thru physical therapy and referrals to the specialists. He has improved the quality of my life. Thank you for listening Dr. Mcwhorter.
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RHONDA Jiron
He is a awesome doctor! The only doctor that has listened to me and my issues.
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Rachel Dean
Great doctor. He listens to you.