Five Star Medical Clinic & Weight Loss Center

Reviews 9

AH

Ahyde Garcia

I was there today, one of my worst experience with the front staff, the manager was really rude and agresive with me today, their front staff are really unprofessional an doesnt know how to check insurance benefits or bill insurance, I was there on 1/9/17 and was charge a full visit as I dont have any insurance, so I paid and called my insurance company next day to have them call the office and let them know, I was correct, I have a $25 copay, so I go back today an been call by the "manager" it was my first time seen her, she said, they called my insurance and find out it had a glitch, but now shows my $25 copay, (when I had called my insurance) I was expecting a refund, well no she is your credit of $15 is going to be apply to your past due balance plus you still have a balance of $55 for reschedule some day appointments, I said I cant take care of that today, she said well we cant see you until you paid the balance and I said well most of them were rescheduled due to the fact that your office didnt have my results by appointment time ( I had been seen after those appointments with out been charge or let know about my charge or balance pending), and I ask to speak with Dr. Gonzalez and she refuse to ask her to call me or let me see her with out an appointment or even give her my message, so I decided to leave but then I remember I was there to get my results for my liver (was kind scare of) I turn around and decided to paid to been seen. (most of the time I have to wait more then 30min to been call back, so if i have to paid them for reschedule what about them been on time). The manager have her kids in there (really unprofessional and unsafe for the kids), one was a baby she was holding on her arms, so maybe she was under stress due to fact of running an office and taking care of her kids. (I dont think I deserve it). As per Dr. Maria Gonzalez I like her, I had been seen her since 2014, and referral most of my family and friends there, but its time to look for a new Dr for me and family.

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KR

Kristi Walker

I waited half an hour before being called back. The woman who took my blood was personable but inexperienced. She stuck the needle an inch into my arm, which was very painful and left me with a 4 inch bruise. Of course, I had to be re-stuck by someone else to finish. I was told I HAD to come in for a second appointment to get my results. After waiting half an hour in the waiting room for my second appointment, I was informed it would cost me $65 to get my results. (I paid $65 AND they charged my insurance $80) After an hour in that office, I finally saw the Dr for 5 whole minutes. I did NOT need to spend an hour of my time waiting for a piece of paper that could have been mailed. I did NOT need to spend $65 to see the Dr for 5 minutes so that she could literally read the results to me. These unnecessary practices are a big part of the problem and why health care is so expensive. I am very disappointed that fellow health care professionals would take advantage of people for profit.

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ER

Erin

Dr. Gonzales-landestoy is amazing however the staff who schedule appointments are incompetent. They scheduled my husbands appointment follow up 2 months in advance like usual. So he showed up and their doors were locked. They didnt call ahead to say oh we made a mistake, my husband didnt even choose the date, they are the ones who suggested the date and time and he said that would be fine. Then finds out theyre closed when he showed up. In the past, theyve even called him to reschedule appointments but they were asking for some other patients name. The front office staff cant even tell one patient file from the another. Its scary how inept they are, however he keeps going because the doctor herself is professional and caring.

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RI

Richard Bell

First class operation. The staff is very helpful and the doctor took the time to explain what I needed to do. I started dropping weight immediately because I followed directions. Yes it is medically-supported and that helps with cravings, but you have to do your part. I see the negative reviews as saying "I am going to do what I want to do and I expect magic stuff to happen." Grow up folks.

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JO

Jordan Bradley

Ive been coming here for 3 years and the staff is great.. theyve come a long way in the years and its not due to doing a bad job or providing bad service.. these reviews are the exception, not the regular.. Dr. Gonzalez is the most professional and probably the most "by the book" Doctor Ive met.. They do a good job and Ill keep coming back

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V Prentice

Best doctor ever! Easy appointment scheduling, the staff is friendly and courteousness and no wait time for your appointment. She explains all medical conditions, listens and answers all questions. If you want a family feel at your next doctors appointment this is the place to go. You will not be disappointed.

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TO

Tom McAnly

They mislabeled and lost my lab work kept me in the waiting room for 40 minutes before admitting there gross incompetence. Stay far away you will be better off. A huge waste of time and money!!!

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Sσɗα

Shes my Family Dr. Shes friendly, caring, honest, very knowledgeable.

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NI

Niki G

YOUR WEBSITE IS DOWN. Its been down over a week?!?

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