Hollywood Dermatology & Cosmetic Specialists

Reviews 6

FL

Flori S

Today June 13, 2017. I had an appointment with Dr Suzi Mandel who has been my dermatologist for a couple of years. in addition to dermatology I have used Dr Mandel services for Botox injections.Due to massive bites all over my body and severe reactions including fever my allergyst nurse told me to see my dermatologist ASAP so we can see what caused those bites and treat it accordingly in addition to taking Benadryl and topical anti itch creams. I called yesterday and the earlier appointment they had was today 6/13/17 at 12:30 pm. Due to the urgency I didnt want to wait for a Wed appointment at the hallandale location much closer tho my home. I arrived at 12:34 pm & was immediately told that she works half day and she wont see me. I asked the front desk girls to please ask her since I saw across the room and Dr Mandel was still at the office with her gown, they came back with a second no.. When I explained the urgency of the case, I had bites all over my body fever and horrible reaction and my other physician recommended to see my dermatologist ASAP so we can assess what had bitten me and take it from there. I also explained that since I dont drive cost me $15 each way a driver plus waiting time, the front desk girl offered to go back inside and expose the all situation in detail, she returned saying that Dr Mandel refused to see me, that she was done for the day. If she needs to be done by mid day why did they book a 12;30 pm appointment ?I believe Dr Mandel saw me from inside when I was talking at front desk and the girls were back and forth and she just went inside. It would of been nice if she at least took a minute to see the bite and then consider to give me some direction until next day. Since is too late to make a new appointment I am literally on the way to the ER to be seen because of the fever this may have escalated to needing to take an antibiotic and biopsy sample of one of the bites. I asked them to close my file as a client. As I was leaving the facility Dr Mandel sen me a text expressing her frustration to my comment that if this would of been a self paid Botox session 4 min late wouldnt not be a reason to turn me away as it has been my experience in the past. In my years dealing with doctors for mom and myself never had such an experience and never wrote a negative review but I believe this needs to be put out so it doesnt happen again and this reflects poorly in Hollywood Dermatologist as an entity. Thanks for reading this.

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MI

micky rae

This was the worst experience I ever had with a doctors office. I dont have insurance so I paid out of pocket. I was prescribed a medicine which cost over $350 so I needed to get generic. the pharmacy called the doctors office to get the generic they never responded back I also called the office twice one time leaving a voicemail one time specifically explaining the issue and nothing was ever done it has been a week later and still they refused to write me a prescription for the generic and I never got the medicine I needed making my condition much worse. in addition they are poorly organized when I went up to the front desk to pay my bill they had mixed my chart with someone elses also when I was waiting to be called in I hear the girls on the phone calling patients by there name when everybody in the waiting room could hear and letting them know that what they have is precancerous nothing to worry about not only violating HIPAA but also these girls arent qualified to say that something precancerous is nothing to worry about. I will be sure to let everyone I know that this place is a quack and only cares about people with insurance and making money off certain prescription drugs.

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RA

Ralph Maclean

My appointment was on June 30, at 10:40 a.m. I showed up at 10:35 a.m. The receptionist wanted the usual insurance card and the co-payment. Her attitude was snarky and their was no friendliness in her manner. After I paid my co-payment I sat down right in front of her. At 11:20 a.m. there were only two people left in the waiting room. Myself, and another woman . She told me that she had an appointment at 10:40, same as me. But she didnt know her doctors name. Patients had come after me and left before me. At no time did anyone have the courtesy to inform me when the doctor would see me or if the doctor was running behind. My doctors name was Nancy Muscat. I got up and told them what I think of their service or lack thereof, and left. They got my co-payment and I got no service and no respect. They could not care less. Apparently you, as a patient just have to wait there until they are good and ready to see you. Just sit down and shut up. When I left the other lady that was next to me was still sitting there. I wish her the best.

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SO

Sonia Neira-Matthews

Nice comfortable installations, several DRs specialised in various Dermatology fields. The pricing for treatments are fair and competitive, offering several beauty packages and health treatments. My physicians DR. Bertha Baum, Dermatologist, and DR. Sholomo Lanes, Phlebologist both DRs are experienced and friendly. Im content with the results after 2 Dermatology visits, and 1 for my veins, still have a few to go. At the Hollywood offices some Staff members lack customer relations skills, and need more qualifications to work at the front desk, they should be more diligent when it come to patients awaiting for a while, perhaps explaining about the tardiness with the appointment. At the Hallandale Blvd office the manager was Honorable and re-funded my office visit charge, she told the front desk girl " Remeber There is no charge for a follow-up" !!! I had no idea but the assistant knew... All the DR. assistants are cordial in both offices, and seem to be competent in their job.

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RI

Ricky Vega

I went to Hollywood Dermatology and Cosmetic Specialists to see Dr. Julian Moore as a first time patient. My experience was perhaps the most outstanding encounter I have ever experienced with any physician. I waited 20 minutes to see the Doctor but I was told by many that he was great. He presented intelligently and professional. You immediately get the sense that he truly cares for you and your ailments and is not in it just for the money like the last derm dr I saw who was in and out in 45 seconds and never properly treated my condition. Dr Moores passion as Doctor shines through almost immediately. He listened patiently had great bedside manner and detailed a treatment regime that worked! Never have I encountered such an amazing professional and person! I have told so many of my friends and family of Dr Moore. Just truly the GREATEST!!

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IN

Ingrid Furlong

I asked the office for a referral for taking care of my spider veins. There referred me to Sholomo Lanes who is listed as one of their doctors. He doesnt take insurance even though the practice does and wanted me to pay cash for a standard test usually covered. What started out as $200 for a simple treatment grew into $500 + with the prospect of even more treatments. After the second treatment my right arm was paralyzed and I was taken by ambulance to the hospital. After many tests at the hospital, it was determined that nothing was wrong with me that might have caused the paralysis. My new vascular surgeon suggested that it might have been a result of him failing to invert me (I was laid out horitontally, for the treatment and that an air bubble went to my brain. Fortunately the paralysis passed.

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