Aspen Dental

Reviews 8

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Lena W

Please DO NOT go to Aspen Dental. They lure in customers with "cheap cleanings" and then wont do cleanings if they "find any issues" (even if they arent legitimate issues) and pressure their customers into getting expensive procedures. They told me I had periodontal disease and pressured me into getting a deep cleaning (for only half of my teeth.. they were going to make me come back to do the other half) which was extremely expensive. They also tried to sell me a $160 tooth brush saying "I really needed it for proper care" as well as $67 toothpaste & rinse. I felt like I was at a used car dealership. They also told me I had 5 cavities & a possible 2 others. Feeling pressured (and trusting what I thought were medical professionals), I got the deep cleaning for the first half of my mouth... after the whole procedure, I felt pretty uncomfortable.. like I had been conned into the whole procedure. I voiced some hesitation to the receptionist after the whole procedure was done, and she responded very condescendingly (as if I was a total idiot for feeling uncomfortable with everything that just happened). I ended up going to another dentist who confirmed I DID NOT in fact have periodontal disease. I confronted them later and asked for a refund for the treatment that I had not needed, and they refused. Needless to say, it was a horrible experience. Please dont do this to yourself for the "cheap cleaning." Just go somewhere you know and trust.

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Bob Donahue

(initial review - 5 stars) WOW. OK - first - I got seen within 24 hours. Im so used to having to wait WEEKS to be seen at Gentle Dental, that this floored me. Also, no argument about having a tooth pulled. Theyve got the new surround x-ray machine. Staff is INCREDIBLY courteous, VERY comforting - and they ACTUALLY LISTEN TO YOU! It was so unlike what Ive become used to dealing with Gentle Dental, that Ive vowed to start taking better management of my dental issues --- PROVIDED I can come to Aspen Dental to do it. (new review - 2 stars) Well, that didnt last. Like too many services that were too-good-to-be-true, it appears that Aspen Dentals commitment to customers has gone by the wayside. I tried to set up an appointment, but couldnt get the office manager to do that. Apparently their (or at least her) focus is now on attracting NEW patients, leaving former patients in the lurch. (I dont know what kind of successful business strategy comes out of that.) So now I have to find some place where I can be seen. But Im sure the office manager is happy - one more former patient shell never have to talk to again!

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Alex Smirnov

Please, stay out of this place.. It started when i had toothache - so i was looking for someone open Saturday and would accept Dental Reduce plan.. First they would charge you for a cleaning (common practice for all dentist offices). After that they make statement - they need to make gum treatment before any dental work (over 1K treatment).. When you are in pain - you would agree for everything.. They would suck your money... they said that I need Dental work for over 4.5K (remove all wisdom teeth + 5 crowns)!!! I went to a different dentist who treated my problem on the same day and was told I didnt need the dental work they said I needed. He also said he has dozens of patients who went to Aspen Dental and was quoted thousands of dollars for dental work they didnt need In additional to that be ready to sit in a chair for an hour without even seen a doctor... RUN AWAY!!! You could find better place event if would seen a little expensive than in Aspen - BUT at the end you will spend more money in AspenDental than needed...

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Randall Sou

Honest answers. No one at Aspen has ever withheld information or misguided me in decision-making. Ive been going since 2004 and even after they moved to the new Methuen location I followed them. Prices are very reasonable, staff is extremely friendly, but because of their popularity I have to schedule my teeth cleaning no less than six months out. To be sure I have an appointment I am scheduled a year out. Believe me, its well worth it! Edit July 2016: it was determined that a filling needed to be replaced. They tried twice. Novacane wasnt working so they suggested gas. Aspen Dental does not provide gas. Not only that, they sent me on my way to find another dentist to finish the job they started. Quite inconvenient. Then, they had the audacity to believe that after going to another dentist that I would come back? Suffice to say I didnt. Quite disappointed that after all this time with good service then suddenly Im treated like a leper.

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Bill Howe

Place has new equipment. The first exam was good. They took lots of X-rays and did multiple checks. The do not clean your teeth during this visit. They do show you the issues they see and then comes the annoying part, they take you into the "business office". I feel like I was at a car dealership. They print out an itemized list of items you need. They for some reason forgot to add Novocaine etc to the list and slip in the cost of a $130 toothbrush that sells elsewhere for $90 and some other rinses. Some services I am not sure are really needed. I really feel like they were trying to upsell. Other services like extraction and cavity are scheduled for every other month as that is the only time the visiting DMD visits that office. I guess I should have expected this from a franchise. I will not go back. I am headed to a local non-franchise dentist.

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Bob Foster

I rarely write reviews. However, the team at this dental clinic is exceptional. Dr. Kaur goes out of her way to make you feel comfortable. She is so kind, caring, and overall such a gentle person. I was so embarassed to go to the dentist after so many years of ignoring my teeth and just taking care of my kids. I expected to be belittled for my neglect. That wasnt the case. The assistant taking my Xrays, Keila, was so kind and fast. Lily the hygienist was informative, without judging (I had pronounced gum disease). However, Dr. Kaur was exceptional. She explained everything so thoroughly that I actually understood what was going on in my mouth. She and I developed a plan that I was comfortable with. Also, I want to thank Phyllis who worked so hard to help me with the finances. Ive recommended all my friends to this location. comfortable

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Fran Pomerleau

I have been going here for some time although they are very nice I do think that they charge a lot of money even with my Dental Plan l have to pay a lot put of pocket for any service. Also you have to wait a long time after your cleaning for a dentist to check your teeth .I need to see if other dentist take my dental plan. Its very uneasy knowing that they can charge what they do it cost me more to see a dentist then my own doctor. They should list there prices so you know up front & they always try to sneak in a fluoride treatment cost which I make them take off as I brush daily with a fluoride.

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EDWARD 0383

Well, everyone was extremely courteous and attentive. I would be remiss if I didnt not make mention of the extraordinary thoroughness on the dental care provided by Dr. Gopal and her assistant Keila. Concomitantly, they were very mindful of checking up on me to make sure I was comfortable with the procedure. Patrice, the office manager, was extremely helpful, as well. The last thing I would add is that not in a million years did it ever cross my mind that visiting the dentist would be quite as a pleasant as it was visiting the Aspen Dental Methuen office.

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