NYC Health + Hospitals/Queens

Reviews 5

MA

Matthew Cassidy

Words cannot not describe my disgust and anger for the treatment my grandmother received back in early May of this year at this hospital. my grandmother was sent here because Elmhurst was out of beds. Moreover, when she entered this hospital she was having trouble with rambling and semi manic states. However, over the two weeks she was at this hospital her state declined so bad that it ultimately lead to her passing at a rehab center. My Grandmother was able to talk politics and culture of the like of Shakespeare and Mozart. Thus, by the time the hospital shipped her to the rehab center she was a rambling mess, talking nonsense and trying to speak in codes as this place left her in a extreme paranoid state. Also, while she stayed there two things were stolen from her room as the thief knew she wasnt going to notice it missing, though me and my family knew. the hospital told us she shouldnt have had these possessions such as a watch or a bottle of perfume given to her on mothers day. Nevertheless, such simple things to keep ones well being in check like a watch and a gift are to hard to keep track and is easy picking for the staff when they know the patient is going senile. additionally the doctors would changed like one would change a diaper. everyday it was something new and the doctors knew no way to help my grandmother. moreover, these doctors all went home at 5 pm., thus when my grandmothers sun-downing would act up and her confusion and paranoia would spike there was no doctor there to help ease her pain or to calm her down. Never send any loved one to this place as they will leave worse than when they entered. I can attest to this as i called the patient advocate and when i said that if more things were stolen from my grandmothers room or if there werent any signs of improvement, my family was going to take the matter to litigation, the man pretended he could not hear me and then hung up on me. thus, if you want to know what their patients mean to them you have you proof. their patients are nothing more than mere dollar signs and occupied beds. This all I have to say as my family is still grieving the loss and magical amazing person that was left to rot in this hospital. May god have mercy on the souls who put who through this. I forgive them, but I will never forget what they did.

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JO

Joyell Clay

The ER customer service was horrible and they had no customer service. When you say hello, they pretend they dont hear you and they ask you your info over and over. And they have the info in hand. The doctor told me my 4 year daughter had a viral infection. He took no blood or pee. He just asked me questions and looked over fiscally. He gave my daughter something for her vomiting but didnt prescribe her anything. He stated to give her plenty of fluids and rest. I was confused and still explained to him I had the flu and she caught it from me. He explained to me she just needs fluids and all the kids are getting sick. I explained to him she is not eating. And once again, I explained to him of her stomach pains, vomiting, and no appetite. He stated again, she will be fine, it will pass. Once she was discharged, I check myself in the same day because of my sickness. The vitals lady checked my urine and stated it was negative. I asked her negative for what? She stated pregnancy. I explained to her that I am pregnant. She stated really???? Let me recheck your urine that we took from you. She stated I checked the wrong urine. And she stated you are pregnant, Im sorry. Once I got to the back, I was completely ignored. I kept asking for a sheet because I was freezing. No one brought me another sheet or water. I arrived to the ER at 6am and didnt leave until 5pm. My daughter still was vomiting and no appetite. I decided the next day to take my daughter to another hospital. The other hospital ran tests on her and they stated her test came back positive for the flu and her sugar was low. I was so upset that the other hospital sent my child home without checking her correctly and understanding. I would never go there again.

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SA

Saima Akter

The whole hospital experience was not bad, but one doctor in particular was despicable. Doctor Helen Ma, a gynecologist as far as I know. My mom was admitted in the hospital because of excessive bleeding from her uterus. Dr. Ma was ridiculously emotionally detached, which I find unacceptable in a doctor. She showed no care in the world that my mom was literally screaming, very loud, in pain. Dr. Ma stood at the bedside staring at my mom and asked us (my dad and I) when she ate, when she took her last painkiller, did she throw up before or after. Obviously, with all the screaming, yelling, and craziness we couldnt answer them accurately, and its not like we kept record of when she ate and threw up. I expected her to be caring and assure my mom that everything will be fine and the painkillers will be arriving shortly, but no. Doctor Helen Ma with her attitude does not seem suitable as a doctor. Does not seem like a people person. Just because you went to medical school and had the brain power to do well, does not mean you know how to work well with people. Two years prior, 2014, my mom was admitted at the same hospital for the same reason and and it was a MUCH better experience with better doctors and service.

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NA

Nandini Charles

Dont know anything about the staff or services (yet). There are no signs for parking anywhere. There are no signs for visitors. I had to park on the street - I have MS and its difficult to walk. It was a 3 block walk to the hospital. There were no signs directing me to the visitors entrance so I went to Emergency. I was told to go to the Main Entrance outside, around the corner. I walked about 50 yards toward the largest door, passing a smaller one because it did not say "Visitors". The largest door was locked. No sign on it. I had to walk back to the smaller entrance. Keep in mind that I have MS and only have a limited number of steps in each day. I asked the person at the desk if there was any parking. She said "we only have paid parking". I said to her "then where are the damn signs?" I could have used saltier language, but I remained civil. If the staff of this place is as deficient as the signage, this must be an awful hospital. Thank God, my son was only there for one day.

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CA

Callendar Mckenna

One things for sure, this was the worst hospital experience Ive ever had... The doctors wouldnt listen to me or how I felt.. I was in excruciating pain from having Appendix surgery done. My appendix had been infected for a while (few months)prior to my surgery, but unfortunately my body didnt tell me right away.. Any who, when ever I told the doctors I was in pain or I couldnt move, they told me to "walk it off, youre 20" (I had no idea pain had an age limit) I was given medication (motrin and Tylenol) none of which are real pain killers and they just kept telling me "its gas, Ms. Callendar.. Walk around meet & greet people" . . . listen folks, maybe you can have a great or awesome experience here, and congrats if so. I honestly can not make this stuff up, it was horrible for me. . I wouldnt recommend this hospital to anyone.

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