4 Paws Veterinary Care PLLC

Reviews 5

LA

Lauren Jacobs

Edited to Add: After my initial experience (posted below), we got a call from the office (Janelle) the following day, stating that due to the miscommunication they would waive the extra fee to have my cat in isolation to have the haircut, since she did not have the blood test. My husband returned her call the very same day and was told- wait, you need to bring in a fecal sample for us to test first. And we can get you in for that grooming appointment on August 8th. (more than a month away!) I will call the owner to talk through this experience with them. However, in the meantime- I had to bring my cat elsewhere so she could get the care she needs. Original post: Very frustrated with my experience here today. Im giving it 3 stars only because the vet and the technician were very kind. But I called inquiring about grooming and rabies shots for my cat. I was told I needed to do a wellness visit first. That was okay with me. The wellness visit took over an hour and I was given a "wellness plan" of shots and things they recommended for my healthy cat. I chose the cheaper plan which was still $250. At check out, I try to schedule the grooming appointment and am informed that because I declined a blood test, that was presented to me as being optional, for an additional $50, I couldnt do the grooming appointment unless I wanted to pay extra $$ to have her more isolated for it. A person who appeared to be the main receptionist there, named Janelle, condescendingly said "sorry no one explained that to you" without the slightest bit of sincerity. By then, my kids were melting down from waiting, my cat had pissed on herself, I left $250 poorer, and STILL didnt even get the service I was calling for originally. My poor long haired cat has things matted into her fur, and now I have to call elsewhere for services. Im willing to pay fees when I get good service and feel that there is transparency about costs. I didnt feel as though I got either from the person up front.

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NE

Neil Arsenault

We have been clients of 4 Paws for about four and a half years now. In this instance, which occurred yesterday, we were concerned about some symptoms exhibited by our kitty within the previous 12 hours and were able to get a same-day appointment. Since our previous appointment, I noted the presence of two new employees: Janelle at the front desk, and Megan, a veterinary technician. Both were courteous and friendly, complimented our kitty on her beauty, and went out of their way to ensure we were both comfortable. They also checked that our personal and pet’s profile information was updated, and served us without delay. Doctor Lisa Wiggins was, as always, friendly and professional. She asked good questions about our kitty’s symptoms, recent diet and behavior, and explained what she was doing as she examined our pet. Both the doctor and technician were gentle in their handling of our kitty, and we were very satisfied with the diagnosis and prescription (which we were able to obtain on the spot). Dr. Wiggins also requested that I follow-up with her today on our pet’s status, which I have done. Our kitty is doing very well and, in fact, seems to be particularly playful and happy. I told them that our kitty seemed to have concluded that the kind treatment she received, and the compliments, amounted to more of a day spa-like experience, rather than a medical visit! Overall, we have found the folks at 4 Paws to be friendly and professional, and have no reason to do anything but trust in their knowledge and expertise. Both our kitties have been treated for urinary tract infections in the period of time we’ve taken them here. One case was resolved quickly, while the other required two rounds of antibiotics to kill the infection. In both cases, it was apparent that the doctor’s primary concern was our pet’s health, and, equally important, that we understood the diagnosis, costs involved, and our mutual responsibilities.

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KE

Kevin Dai

My dog and I currently go to Oakwood Veterinary, and it is time for her to get spayed. I was told by the adoption clinic that I would be able to purchase a spay voucher online at Friendofanimals which cost $90. The spay at Oakwood was estimated around $200. This voucher was a nice $110 savings. When I went over to 4 Paws however, they charged for a $44 pre-screening, which really wasnt anything... they did no tests - they just weighed my dog, checked heartbeat, looked to see if she was healthy by appearance... etc. Outrageous $44 charge - they did this so that they could charge me even more. This pre-screening was to see how much more it would be for my dog, I asked if there was a range of prices it could be, their response was "we do this so that it is personalized and specialized for each animal". I had enough and left, and told them I wasnt going to pay. We were there for 5 minutes and they had charged us $44 for absolutely nothing. They also required us to get bloodwork done which would have been almost another $100... On top of that there were more charges as well, but I did not want to hear it after everything else. There is absolutely no need for a dog to get bloodwork done if you know they are healthy, especially a young puppy. Now, I am not against paying for my animal - but I am certainly against doctors and practitioners taking advantage of peoples bonds with their animals to profit off of them. Clearly, 4Paws cares much more about squeezing as much money out of their customers as they can.

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AN

ann morris

We love 4 Paws Veterinary Care. We LOVE our doctor there Dr. Wiggins. She is a great person and Doctor. Very very skilled and passionate about what she does also compassionate and caring. She always takes the time she needs with us i feel she is very generous with her time. She always goes above and beyond. She is so amazing she even calls us after we have been in to see how my dog is doing. They are very through in making sure they cover every angle possible for my dog and they go above and beyond every time we are there. They are all very professional but also so nice! The facility is Beautiful and there is a very warm welcoming atmosphere. I know for a fact that my dog feels very comfortable going there as do I. I know they take the absolute best care of my dog. They also do a excellent job in making the pet owner feel at home and calm they are very very compassionate. I would recommend them to everyone the service they provide there is priceless because of how well they do their jobs. Thank you 4 paws for all you do for us!! -Talia Kuperberg and Bear

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A Private User

We have been taking our 2 Tuxedo cats (Tux & Tails) to Dr. Wiggins for about 4 years now since we got them as kittens. We have been more than happy with the service we see from her and her staff especially for Tux who has had some medical issues off and on frequently. When problems arise, the knowledgeable staff are quick to get Tux in to see Dr. Wiggins very quickly and more often the same day if necessary. Dr. Wiggins follows up with phone calls and is also accessible via email which she monitors regularly and which I think is fantastic in this day and age. In my experience, you cant fool the animals and even though the drive to the vet is murder with 2 cats crying the whole time, they calm right down and are very comfortable with Dr. Wiggins and her staff during the exam. Dr. Wiggins takes the time to answer any & all questions as well as any concerns!!! I uploaded a picture of Tux & Tails which is showing in the reviews. Good and Healthy thanks to 4 PAWS!! :)

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