West Coast Dental of Riverside

Reviews 5

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Brandon Gillette

I got 4 wisdom teeth pulled yesterday, after waiting for over 2 months for approval from my insurance. It should have only taken a month to get approved, but the dentist sent the request to the wrong address and my insurance company did not receive it. They did not follow up on it either, I had to call my insurance myself to find out from them that they hadnt gotten any requests for me. Thats why I deducted a star, cause I think it was total BS that they didnt bother following up on whether or not it went through. So i finally got everything straightened out and went yesterday morning. I was going to get the IV sedation, but after telling the surgeon that I smoke a pack a day, and was a heavy heroin addict for years (almost 2 years clean now thank God), plus one of the medications I take, he said it would be too risky to do the IV cause I could possibly stop breathing while Im under, and he said I need to go to a hospital to get it done that way. He offered to give me numbing shots and the gas instead. I was about to say screw this and walk out, since I was still kinda traumatised from my last dentist appt at a different dentist, where I was supposed to get my wisdom teeth pulled 6 months ago, but their dumbacces couldnt even get a needle in my vein for the propofol. I though about how long Ive waited and how screwed up my teeth are from my wisdom teeth impacting, and I had already turned in time for off work for 2 days to recover. So i said ok lets do it. I didnt even feel them pull the bottom ones out. The top ones were some stubborn basturds. It took 2-3 minutes of twisting and yanking on each one to get them out. I definitely felt it, but it wasnt the worst pain ive ever felt. It was more the pressure that hurt, plus the thought of being concious while this guy was literally prying my teeth away from my jawbone that hurt me the most. All in all, it was not a terrible experience. It sure is now though, I am sore as hell and dying for a smoke. Im glad its over and that I didnt put it off any longer.

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Ciara Sitjar

Today was my first day going to West Coast dental and my last. The only good part about this establishment would be the girls who work at the front desk, everyone else was incredibly rude. My appointment was at 12 and I was not seen until 1, this was my first annoyance. The issue I had with the first dental assistant I saw was that she was incredibly rough and did nothing at all to make my experience more comfortable. While she was doing my X-rays instead of gently turning my head she literally locked her fingers in my hair and pulled so I would turn my head. That was the number one issue I had with her. Then when I saw the dentist she was with me for less than two minutes, she scrapped my teeth said what I needed and left, which Im all for speed and efficiency, but she had an attitude that made it feel like I was wasting her time by being there. She then came back to measure my gums and at this point she is just measuring space, not stabbing my gums, but for some reason she was stabbing them anyway. If you need to inflict pain, cool, do your job, but warn me first! They later came back to numb me for my filling and all I was told was "open, take a deep breath" I had no idea why I needed to take a deep breath until I felt a needle being stabbed into my mouth. I would highly suggest you warn someone before sticking a needle in their mouth. When she came back to do my filling she was carrying on a conversation with the assistant which is all fine and dandy except for the only form of conversation I received was, "open, turn your head." My biggest complaint would be that there was zero bed side manner. There was absolutely no small talk, no "hows your day going" "this is your first time here?" "Are you comfortable?" Absolutely nothing.

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Tom Walker

After years of going to this office I had an issue with not 1, not2 but 3 crowns that came loose. I went in to see these folks again with a smile on my face but that quickly turned. The Dentists announced that I needed a $4,000 implant to replace one of the crowns that was less than 2 years old. I went to another Dentist who re-cemented the crown in place for $125.00. Follow along here. TWO more crowns have suffered the same fate. I did not attempt to go back to this office on the second one as Im sure that I would be told I needed an implant for each one (remember the first paragraph?). After all there is no cash flow in performing the same treatment again; right? I did however call when the second crown came off. I called the office and asked about the "5 year warranty" that is professed when the cute girl is selling you in the treatment chair with a bib on your chest. Guess what? When pressed to make good on this warranty you are told that there is none. After I called the office to complain I began receiving bills for previous services rendered a YEAR before now labeled as delinquent. The bills show no insurance payments and BEHOLD the insurance company was never billed for the PRE authorized treatments. Oh boy. Here we go. The third crown came off at Christmas JUST when every Dentist in California was taking their vacation. I spent Christmas and New Years eve with an excruciating tooth ache. That week and a half reminded me that this Dentist wants my completed and undivided attention. Here we go. If you choose to go to this Dentist then that is your path but I thought that you should have some insight.

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Roberta Tyler

While I am giving West Coast Dentists 4 stars...it is only for the excellence of Dr. Cao & Michelle the office manager that we saw the day of my granddaughters visit. The receptionist staff & dental assistant that were at the front desk on this day were rude & very unprofessional. I requested to speak with Ms. Michelle before my granddaughter was to go back & see Dr. Cao, after making ny request & returning to my seat...staff made remarks about my being persistant & made remarks as if they were going to put me in my place...due to them assuming that I was going to become irrate just because I stated that I would like to Michelle before seeing the doctor. I found their behavior very distasteful, uncalled for & totally unprofessional, especially because I could hear their rude remarks from where I was seated in the waiting room! There were several other clients waiting & no one should be exposed to ant type of rude talk from staff, no matter what the circumstances may be. If it werent for the fact that my granddaughter needs to get treatment here I would not go to this dentist office. That being said...I would like to commend bith Michelle & Dr. Cao on their professionalism, kindness & courtesy. They are the ONLY reason I will continue my granddaughters care at this office!

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Huy L

I wish I read others review before I went to this dental office. This dental office was the worst place ever that Ive ever known in my life. First of all, whoever has private insurance like me, they told me my insurance did not cover anything (but it did cover when I went to other dental office-- how funny!), and they tried to negotiation the price just like I went to the car dealer. After double checking with the insurance, they told me it was supposed to cover my procedure, I asked them to submit the claim so I could get my money back. I had to call them so so many times, but every time I called insurance to followup the claim, they still did not receive any claims even the dental office told me that they faxed, mailed and emailed but ever could able to provide me any proof that they submited the claim(?). After 2 months of calling (they always said they would call me back, but ever called back even once), I had to go to the dental office and asked them to sent the claim right in front of me, then at that time the insurance got the claim. This place was full of lies, and all they cared was just money and tried to charged customer like me as much as they could. NEVER GO BACK THERE!!!!!

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