Aspen Dental

Reviews 9

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Angela Stanford

A few weeks ago, I needed a new crown and this required two visits - one to replace the existing crown with a temporary, and the second to replace the temporary with the new permanent. The first visit took nearly two hours despite being informed to expect about 45-60 minutes. After the shot of Novocaine, I sat in the chair completely numb and waiting for the dentist for 35 minutes. The office was not busy, and none of the staff were present for me to ask about the excessive wait. The assistant who put on the temporary crown had her face mask pulled down under her nose and smelled strongly of cigarette smoke. That temporary crown was also longer than my other teeth and so for a week I had to accommodate that. It also took about four hours for the Novocaine to wear off. While my return visit to receive my new permanent crown went smoothly and fairly quickly, I now cannot floss on either side of that tooth because the cement fills in those gaps. I have observed issues in the past of long delays, not being accommodating to patients schedules and requiring multiple visits, and being required to pay up front before any procedure takes place. Aside from the regular girl who cleans my teeth, I have often experienced staff who seem indifferent to whether I am there or not. With so many negative experiences over the course of several years, I will look elsewhere for further dental care.

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Karen Heaverlo

The staff was very nice and accommodating, however, I was in shock when I was presented the pro forma invoice even with dental insurance I left crying because I could not ever afford to pay this kind of money to get my teeth repaired and I didnt think what I wanted done was that drastic. I wont be able to afford just a filling and a crown which is what I came in for in the first place. I even had a dental credit card that would not cover the rest after insurance either. So very sad and upset. I thought Aspen Dental was geared towards people without insurance and with little to work with they did offer a payment plan but with my dental credit card of $500 and payments on top of that with them I an not going to be able to go back any time soon, my husband is on disability and so we are on a fixed income. It really was a sad outcome for me.

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Lohman Marileen

Everyone in the office made me feel comfortable. I do not know why I waited so long! Even though I just received my temporaries, I absolutely love what I see.! Three points I would like to share: my instruction sheets on denture care could have been given to me after the first visit, not on the day I had my teeth out then I could have been a little more prepared. Also I wish my prescriptions could have been called in as soon as I left. I had a 30 minute drive and then had to wait 20 minutes and by then I was in a lot of pain. And lastly I know emergencies arise but one of my appointments was stalled by 25 minutes. Most people are already anxious and that did not help. But all in all the staff is absolutely caring and knowledgeable about their business. I would recommend the clinic to anyone seeking dental care.

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mark macwhorter

Terrible experience. Well I guess not exactly. The assistant, front offoce and hygienist were great and friendly. The others not so much. I went to the office for myself and then with my kids. I walked out of the finance office when a part of the treatment plan was a 150 to 200 dollar tooth brush. I felt they are all about pushing and selling products and money. There was really no conversation with me about anything even when on my childs treatment. The dentist wasnt even the one explaining the things it was the finance person. Wont even mention the 106 dollars they wanted for oral cancer screening. On a person on who does not use tobacco or has any signs for concern. My last dentist would just hold my tongue and look in my mouth for signs. Also waited 20 minutes after my scheduled time to get called back.

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Amanda Reed

I waited for over 30 minutes to be seen for my scheduled appointment. I had went in to see about getting dentures for the first time and felt more pressure to buy the newest most expensive type than I have ever experienced with a car sales person. It was truly horrible to have to say "I cant afford that" more than 3 times before I finally just walked out and am now searching for a more realistic dental clinic who doesnt expect the patient to have $1000 lying around and ready to be spent in less than 2 weeks notice. They attempted to pressure me into doing the procedure and purchasing the dentures in the next 7-10 days. Not sure the huge rush to get my money, but thought it to be an unpleasant experience.

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Anissa Franks

They are wonderful!! They did an amazing job on my teeth even fixing minor errors from previous awful dentist free of charge because they were in the same area as the awful filling that needed replaced. He also made sure everything was smoothed and polished on the surface so there would be no shadows making my smile brighter! My teeth look amazing! The pricing is great and they get the estimate from ins before you leave! Sadly no pay plans and the scheduling as poor. But overall worth it my teeth have never felt healthier! O and they were amazing with my daughter and very understanding that I had no other option but to bring her along. Just Excellent overall and would recommend to anyone!

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Christie Erwin

My son went Aspen Dental in Council Bluffs and was told that he needed over $8,000 worth of work done on his teeth. They said after insurance it would be just over $5,000 dollars. They tried to get him to sign up for financing that day. He said he had to think about it. He showed me the paperwork and I told him to go to a reputable dentist, which he did. His bill at an HONEST dentist was just over $600 and after insurance he paid $218!!! Almost the same story was told to me by an employee at my job. ASPEN DENTAL IS OBVIOUSLY SCAMMING PEOPLE THAT DO NOT THINK A DENTAL OFFICE WOULD TAKE ADVANTAGE OF THEM. SHAME ON YOU ASPEN DENTAL! PUBLIC BEWARE!!!

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Sandy Swope

I had never been to Aspen Dental before, but when my upper denture went missing one morning (I think the dog found it and ran off with it), I was frantic, unable to go to work, etc. My regular dentist was unable to help me quickly with my problem, so I called Aspen Dental. They got me in the following day, and their entire staff worked hard to get me through the process quickly. My first appointment was on a Thursday, and I had my new denture by the following Tuesday morning. Im so grateful for their speedy assistance with my problem, and I believe they will now be where I go for my routine dental care. Thanks Aspen Dental!

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LaDona Ladgett

Not to happy. Waited three weeks for a ten minute adjustment. Then they called and wanted to reschedule because the doctor wouldnt be there. After telling them it was just an adjustment, she finally said they would fit me in. Well they called me the day of the appointment and said they had a cancelation if I could come in earlier. The appointment was at 3 I left work early and still didnt see the dentist until 4. I sat in the room for an hour, when she came in it took her 10 minutes to adjust my denture. Very unhappy with the whole thing. If the appointment was at 3 why did I have to wait an hour?

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