|Address:||3515 Avenue S, Brooklyn, NY 11234, USA|
|Working:||9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 9AM–4PM Closed|
My last two experiences were terrible after Dr. Beverly left. First, they made a horrific error regarding my beloved cats ashes and handled the situation disrespectfully. They claimed I never picked up my cats ashes. I explained to the woman that I have my cats ashes. In a nasty tone, she remarked:"Im looking right at it". I explained again that I had the ashes in front of me and asked her if shes telling me I have the wrong ashes. She panicked and said shell call me back. An intern named Nikki did assist me and was helpful after what had happened. The woman that I spoke to did finally apologize. I never got an official apology from Marine Park Vet Grp. Second, I had called the office explaining that I had a rescue cat and couldnt get her into the carrier. I did ask about getting her tested for parasites. They did the test which I paid for but never said from the beginning that I had to bring her in. Though I had received a phone call, from what I understood the results were positive; I went in to get the Meds and was told they wouldnt give them to me unless I brought her in. In my frustration, I explained again that she is a rescue and I couldnt get her into the carrier. The current Vet came out to talk to me and I found his behavior to be aggressive and intimidating, making remarks, such as, "I have to weigh her. Do you want me to kill your cat?" They should have explained to me before I had the test done that I would have to bring her to be weighed if she needed medication. Then I would have waited until I could get her in to get the test done. Im very disappointed with these last two encounters with Marine Park Vet Grp.
I used this vet twice and was very unhappy with them. I came to them when I could not get in to see my regular vet. They needed to do a test for cushings. I left 2 of my dogs with them, the test was 6 hours. They did not give my dogs a bowl of water in the whole time they were there. I hung around for the day and I heard my dogs barking from outside the building. I asked for them to let me see my dogs to see if they were ok, it was a most unusual experience. They said no, and my reply to that was then I am taking them out of here, screw this place! They then took me to see my dogs. One was left in a corner cage by herself in the dark, there was hardly any lighting and they kept a dead cat right next to my dog in her field of vision! I was beyond angry! Then I went to see my other dog which was another flight up. My dog normally loves to go to the vet, she loves the attention and has never been afraid to be left. Well this sweet dog was overheated, barking her head off, and has since been very afraid to be left at even her regular vet where she gets excellent attention. Treatment wise, the doctor kept telling me to call back over and over. No treatment at all. I cant see how anyone would be happy with treatment like this. If you do use this vet (I would recommend not to), and you leave your pet there, MAKE SURE they get fluids. Ask to check on them. Dont blindly leave them, this is not a good place at all!
I suspected my puppy Clyde to have a Urinary tract infection, as per he began to show certain signs. So I wanted to be safe and take him to the vet. The doctor was very good with my Puppy Clyde. However, I was told before I got there that I would be paying around $100-$120 for the services. I winded up paying $270 for a urine exam and culture. The doctor had told me that it could be a UTI or something with his kidneys possibly, which was why they took the culture. I had called Saturday as requested at 2pm to find out if my puppy needed just antibiotics...or ADDITIONAL blood work (which would cost another 100 and change.) I had called about 5 times and the doctor did not get back to me until closing time, where as he told me to come get antibiotics for now - within 15 mins before he was leaving office, which it was impossible for me to get there within 15 mins. Then told me to come in Tuesday to see him again, which worries me a little because my puppy is being untreated right now. Which, I still do not know if he needs blood work, or just antibiotics. For almost 300$ I could have had a better experience... will see how it goes Tuesday when I go back.
I was referred to this place by another groomer. My cat was suffering from very bad hair mats. My cat is very fresh so I wasnt sure what to expect. So during the exam the veterinary physician said she needed to be sedated in order for them to remove the hair mats, which was no surprise to me. During the whole exam and even before I got there the front desk administrator was very pleasant and nice. As well as, the veterinarys assistant was amazing and knew how to handle my crazy cat. The Vet Amy was very welcoming and a pleasure to be around. Before doing everything they also gave me an estimate of how much everything was going to cost before doing the actual exam on my cat. I was able to leave my cat there and go home. They told me a time that I should call to see how my cat was doing and an estimate of when they would be finish. The whole visit was AMAZING! It was a bit of a distance for me to travel but was worth every moment. And will do it again. Great care of my Canary Diamond (cat). Prices not bad. Least for what I had to get done for my cat. :))
Dr. Peter Montella and his staff should be the gold standard by which all veterinary groups are judged. Not only is Dr. Montella outstanding as a clinician, but is also genuinely caring. One has only to see the numerous photos of cats, dogs, and other animals that adorn his office and exam rooms to know that he is a true animal lover! Just as importantly, his reception and tech staff deserve high praises for their competence and caring. Pet owners are naturally worried when they take their precious animals to the doctor, but these fears are soon ameliorated when you encounter his staff. Last, and perhaps least, the charges for services are fair. and reasonable.....another plus. If you are in need of a vet, you should not hesitate to use Marine Park Veterinary. Although I, personally, have not used Dr. Montellas colleague, I trust Dr. Montellas judgement in having an excellent associate! I have recommended Dr. Montella to many friends, most recently owners of a Westie puppy, and they could not be more pleased.
I have known Dr. Montella and the Marine Park Vet Group since the early 90s. Back then, they came to the rescue when my old dog, Emily, was bleeding from stones in her belly,and her old vet could not see her for hours. They jumped right in and did surgery.When complications arose after her discharge, the took her back reopened her up and took care of her wounds, watching her for 10 days til she healed properly...no extra charge.That level of care and concern is not seen too often. Years later, when Emily was stricken with cancer, they helped us with making the difficult decision to put her to sleep. Their kindness and concern made a difficult day bearable. 2 years ago, when we adopted our new dog, Hayley, the choice of vets was an easy one. We went right back to Marine park, and am very satisfied with their service. The staff is wonderful, and you can tell they love their jobs and the pets who come in. All are treated like family.