NOVA Dental Practice

Reviews 6

BH

BH Pools

To begin with, they do not even have patients who write good reviews, her own receptionist Brianne had to write a review because this office is horrible in customer service. This is the worse experience we ever had, my husband and I. Since the first time I called, first I was placed on hold for longer than ten minutes by a lady, then a guy answered and apologized and put me on hold again for even longer. I ended up not holding, then I called again and I was finally able to make an appointment. When my husband came in, he said the office seemed a little different than any other office we have visited. The lady hygienist was very helpful, but she talks too much. She sweetens your ear and then pops tons of wrong things in your mouth. She first told my husband that he needed to do a deep cleaning because he had tons of bacteria in his mouth. At the time, my husband who is Vietnamese had told her that he had Kaiser insurance. When it was time for my appointment, she thought I had Kaiser, and she started on telling me how bad my mouth was. Then I realized that we actually had Metlife and then she changed completely. She started saying that it is not as bad, and I insisted on having it done since she first said it was bad and I trusted her. She said it was not necessary because my insurance will not pay since they required xrays and pictures, they will not approve it. Second, my husband wanted to go to the office in Great Falls because it is closer to his work, and she insisted that the office there is not as good and the doctor is not as nice, I did not understand what she said to my husband because she said in Vietnamese but I think she is very unprofessional.

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AM

amy h. c.

My crown was messed up from a bad job at another practice so I went to them, Dr. Dinh, to have it replaced and fixed. She really cares about your teeth and did a wonderful job with my replacement and fillings. The dental hygienist does one of the best teeth cleanings Ive ever had and the assistants are kind. The practices front supporting office personal are accommodating and very courteous. They work efficiently to make sure you understand your care plan and billing. Id recommend this practice and Dr. Dinh to anyone!

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IS

Israa Mohamed

I can describe this office in two words "money hungry" other than waiting for an hour to be seen! They wanted to make me pay $25 for a one pagr 4 questiom yes or no answer form for my kids school. Which they didnt disclose til after my visit even though i handed it at the beginning of my visit. They lost a family of 4 because the manager said if i waive the fee you may not come back anyways so you have to pay. Wow what business practice he has. Good luck if you go bc customer service sucks! Wish i could rate with 0/5!

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JA

Jay Chau

I switched dentist due insurance changes and from what seemed like an initial inconvenience became a blessing. It was simply a routine cleaning but overall the evaluation felt much more thorough than past experiences from other offices. The staff was highly attentive and focused on my priorities (established from initial questionnaire). I cant speak enough about how wonderful the staff is. The environment and feel are great. Highly recommended.

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ME

Mel J

Visiting this dental practice for my cleanings and having work done has been one of the most pleasant experiences. The front desk staff has always been able to accommodate and work with the times which I am able to schedule my appointments based on my busy schedule. When getting cleanings and work done on my teeth, I can trust that I am getting top notch service by a staff that actually cares about my well being.

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BR

Brianne Davis

The staff did a very good job of making me feel at ease during my appointment. They were very welcoming. They made sure they made me aware of everything they were doing while they were doing it. They even gave me a credit on my account for referring my co worker :)

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