BluePearl Veterinary Partners

Reviews 3

SH

Shaun Surething

So far so good! Our thirteen year old boxer has a pretty severe eye ulcer common in the breed and especially that age. Our dog had been seeing another vet while we were out of town and we did not understand the severity of the issue. When we got back to NYC we found he had been receiving three drops a day of four different eye drops plus tramadol and another pain medication... A total of fifteen doses of medication per day. Not blaming the vet that saw him while we were out of town, they did what they could to remedy the situation and keep it from getting worse until we were back to make a decision about what route to take. One of the drops was causing him severe pain to the point where he slammed his head against a brick wall at one point trying to scratch at the irritation through a plastic cone. Our regular vet, Greenwich Village Animal Hospital (always amazing period, expensive, maybe... Its the West Village in NYC and rent is not cheap) referred us to BluePearl... We got to our appointment on time and we did not wait more than two minutes before we saw Dr. Paige Evans who I believe is the resident ophthalmologist. Of course we were really upset that our dog was in SO much pain from the drops and incoherent from the pain meds. We were expecting the usual: Come back in two weeks for whatever surgery is needed STAT, meanwhile theres nothing to be done, just keep sitting in your house watching your dog slam his head against a wall and freaking out until he is so drugged he cant move. NOT THE CASE at BluePear and especially NOT with Dr. Paige Evans. Even though it was not scheduled she performed a superficial keratectomy on the spot. The best option for our Boxer at his age with an 85% rate and a follow up appointment in two weeks. We thought we would have to wait two weeks just to get the procedure. She looked at his meds and though they were not improper for the problem per se, she took him from four types of drops to two types and neither one of them cause him any discomfort... AT ALL. For the first time in seven days (not to mention the two weeks he was at a pet retreat while we were out of town) our dog slept seemingly in relative comfort not trying to scratch his own eye out of his skull. Hes sleeping calmly next to me as I write this and his drops are not irritating him at all. Dr. Paige Evans told us he would probably have to wear his cone for at least one week if not two while his eye healed from the surgery. Twelve hours later he is here beside me with no cone and sleeping like a baby. No scratching or clawing at his face at all. Well see how this progresses but if this first day is any indication? Dr. Paige Evans knows her stuff, wastes no time and administers the best possible treatment. The fact that we didnt have to wait was INSANE in NYC. We walked away from BluePearl in under an hour with a bill that I suppose some people might consider expensive but with three meds, an exam and a surgery well under 1K (like way under 1K) is a deal and I honestly cant believe it was that easy. Kudos to Dr. Paige Evans and the whole staff. Every single one of the people working from the phones to the other vets and assistants were not only professional but kind, compassionate and generally nice. And that was on a first visit with no prior relationship. Were not switching vets. Our boxer LOVES Greenwich Village Animal Hospital and especially Dr. Tracy Sane, but if anything ever arrises that needs a specialist like we did or we need twenty four hour emergency service? We wont go anywhere else in the city but BluePear. And weve tried a few. A+ and THANKS GUYS!!!

SA

sakura hanami

This animal hospital takes money in a coward way. I wonder if I left my pet at Blue Pearl at that night ....? The name of the veterinarian at BluePearl was Dr. Elizabeth Higgins. My pet is 15 years old and has a sickness. He regularly takes blood tests and check up at the primary animal hospitals. About a month ago, when I came home my pet looked lethargic, had a slight fever and tears in his eyes, so I went to Blue Pearl Emergency around 8:30 pm. The vet diagnosed my pet was in an anemic state, the value of erythrocyte was very low. In the worst case, my pet might have to get blood transfusion and hospitalization was necessary because his condition might change suddenly. The estimation for the hospitalization and procedures was almost $4000. I was anxious because I had been isolated from my pet since I went to the hospital (for 3 hours and half)and I was about to agree with the estimation, but my husband was suspecting the diagnosis, so I took my pet back home after the vet took a blood test, and gave him a fluid drip and a medication for nausea. The next morning, my pet seemed to be healthy, though he had normal appetite. But as I was still concerned, I sent a diagnosis result and the procedure estimation to his primary vet. The primary vet confirmed that there was no CBC test result even it was on the invoice. I visited Blue Peal again and requested them releasing the test results. The receptionist at Blue Pearl said that only the veterinarian in charge could be able to access the test result, so that the vet in charge would directly inform the details of the test to the primary vet by phone. However, the primary vet never got a call. I discussed with the primary vet and decided to obtain a second opinion at Animal Medical Center for just in case my pet was really sick. Since AMC also asked the result of CBC test, I contacted Blue Pearl again. I was put on hold for about 30 minutes, then they said that the test result would be only available in the next week. According to AMC s nurse, the result should have come out maximum in two days and it won’t take so long, so I was told to check it again. I finally found out that Blue Pearl charged me the fee of the CBC test which they had never done. I received a call from the manager of Blue Pearl and she offered free test if I bring him back. But I refused and asked for refund only. The manager seemed she did not know how to apologize. I was furious with anger. Compare to my pet’s Packed Cell Volume at Blue Pearl was 20, PCV at AMC was 32 and my pet no longer needed hospitalization and blood transfusion only after 3 days.

JO

John Erik Karkula

Blue Pearl Veterinarian clinic is inept, rude, extremely expensive and irresponsible. Do not take your well loved pet to these people. I had an experience with my dear furry one. I brought her in for tests for seizures that had suddenly appeared and was charged almost two thousand dollars for tests that showed absolutely nothing wrong according to them except for elevated liver levels. Nothing else! Months later as her health continued to decline and she began to shrivel in front of me I called them again asking them if they were sure that NOTHING was revealed in the tests. They once again said nothing. They did not ask to see her or advise another course of action. After 4 months I went to another vet in Chelsea a few blocks away and after 24 HOURS they diagnosed her with a common thyroid problem and stated that she could regain her health in about two months on inexpensive 18$ a bottle pills but that her health had declined so much that he was not sure if she had the strength as her heart and other organs had been damaged due to the months without treatment. She died within days of the diagnosis. I called back to inform Blue Pearl of her death due to their negligence but they (Melanie) only dismissed my issues and blamed her death on me despite my attempts at healing her. If only Blue Pearl had made an effort and shown a bit more interest months prior she would have survived. Very unfortunate situation of negligence. Response to manager: Melanie, your response to my review is completely untrue. I have NEVER had a conversation with you where you were anything but curt and dismissive of my position. I did not happily thank you as you stated in your response. There is no reason for me to thank you. Do not lie.