Gentle Dental

Reviews 6

KE

Kelly Hammonds

Front desk is so unprofessional we had to leave. Front desk wanted me to sign consent forms for fillings, but daughter was there for 2 extractions (baby teeth). Then front desk lady cursed in front of my daughter. Office manager insisted on payment up front (we have always paid after treatments the past 3 years) after front desk said they would collect afterwards. Office Manager denied her staff cursed in front of my daughter, yet apologized. Office staff who cursed in front of my daughter refused to apologize. Office Manager told me the customer generally is never right and that she and her staff knew their jobs. Dentist had not bothered to secure a newer referral from the orthodontist once we were in the room even though this appointment had been booked for many months. Office staff told me extractions were not done on Fridays. Dentist told me another dentist would do extractions on Fridays. Office Manager told me they dont do extractions at all, but did so for us because we requested it. Daughters regular dentist, who is no longer there, discussed with us the procedure/gas/no /gas/pain level for extractions in August. We ended up not having the procedure done because my daughter was so up set by the Office Manager and staff member. On the way out the Office Manager turned to my daughter and said something to the effect of "Your Mom is not setting a good example for you." My daughter left in tears. Way to go Elegant Smile in making sure a child wants to see the dentist as a valued health provider because kids love going to the dentist! Looking for a new dentist for the entire family!

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TA

Tahaniii

WORST EXPERIENCE EVER!!!!! If I could give less than 1 star I would. This place is a total scam! Their sole goal is to use every penny of your insurance benefit as quickly as possible with no care for patient comfort or convenience. Dont even think that you will see the same dentist twice despite scheduling for a specific doctor. Nor will they notify you in advance that they have moved you to another doctor. With the exception of Dr. Danny, the dentists are rushed, abrasive and have a total lack of patience. Even simple procedures such an a numbing shot can and will result in painful complications such as nerve impairment (not permanent but painful for several weeks). At our most recent and final visit, the doctor told our 14-year old to not be a chicken because she asked for a break due to pain, implied she was a head case, and then prescribed Valium - for a young teen! All totally avoidable if she had seen Dr. Danny as scheduled. They will also spread even the simplest need over as many visits as possible so as to drain your insurance benefits as quickly as possible - ie. 4 cavities will equate to 3 to 4 separate visits for fillings. The final indignity was when I called to get records transferred to a new dentist. I was told that I had to come in to sign the forms (no mail or email was allowed) and then it would be several weeks before I could expect the digital copies to be forwarded since the office manager is out and they cant be sure of her return date.

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JA

Jason Webb

Short version: painful x-rays, rude staff, vague about costs of services, doctor promised one prescription to appease me then sent the pharmacy a different one, office never called me back to follow-up despite leaving messages. The whole story: Terrible experience. Went in with intense tooth pain, basically to tears. X-rays were the most painful Ive ever experienced. Dentist poked and prodded me to the point of me crying outright just to "see if I had any pain response." Asked him to stop and he did it for another 5 minutes. Afterward a girl came in and told me "this is going to be expensive to fix if you want to keep your teeth," then she walked out and told me to reschedule to meet with a financial advisor. Never received an actual amount. It was like she was trying to be as vague as possible. Asked to get some painkillers to help me sleep (remember enough pain to be in tears), and had a prescription sent straight to the pharmacy. Once I got there it was for Ibuprofen, despite being told it was for something stronger. I left the office in tears with the receptionist promising to call and help me schedule an appointment "within the hour." Its been over a week and I havent heard from them even though I called and left a message. Absolutely the worst dental experience of my entire life. Wouldnt go back here for free dental work. What a mess.

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LE

Leah Zentz

My friend recommend I come here. I lost the filling on my front tooth. My front left tooth is about 40% gone. The original filling I had on lasted 30 years. I come here and it wont last 2 weeks. Dentist says I need a cap which is about $1600 (way over priced) but on their discount plan you have to pay $60 for brings it down to $1300 or $1360 I should say. Im not paying that when my original filling lasted 30 years, this should be no different. I wanted to switch offices from the one in Surprise, #1 its closer to my work and #2 theyve already done it twice. Maybe a different dentist office will do better work. Called on Friday to see if I could switch offices and schedule to get it re-fixed. Someone was supposed to call me back - of course no one did. Monday comes no call. So I call on Tuesday to see whats going on. They say corporate needs to approve it being done for a 3rd time and they cant do it until next week. So here I am with a half missing front tooth for 2 weekends in a row. I DO NOT RECOMMEND THIS PLACE! Im chalking up what I paid as a loss and going somewhere else.

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RA

Rakesh Soni

Think twice before you want to visit this facility. We have been with this dental clinic when it used to be An Elegant Smile. What a wonderful experience we had for every visit. I never felt that there was any problem. But since the time Gental Dental overtook this clinic it has become a nightmare. The doctors and staff would want to cheat you in any way possible. They will fill in your teeth, ask you to wear braces and would call you in for cleaning unnecessarily. On a recent ocassion we realised that we were sent invoices after a cleaning procedure that was not covered because it exceeds maximum visits. We had told them previously that we do not want any services that is not covered but they went ahead and did so without our concent. We are calling the office almost every week to talk to someone but after waiting for almost 2 months were informed that the facility is operating without a manager and have no idea when a new one will be hired. They keep sending us invoices after invoice and now it seems we will have to pay for their fault.

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JO

John D

Not good. Came in and waited the customary 45 min after my appointment time to be seen. Result, no cavities, but you need a cleaning. I talked to them to get it scheduled andI asked specifically if it would be covered by my insurance. They said yes. Since their last appointment time is 4pm I had to leave work early and hurry across town to get to the appointment on time. On arriving, they tell me the cleaning will be 200 dollars. I explained that that was not what they told me when scheduling, but they insisted no, I was wrong. I needed a deep cleaning and it would be 200 dollars. I explained that I only wanted a "regular" cleaning that my insurance covers. They said no, that they had to do the deep cleaning that the doctor ordered. So, basically, I can have what they want to give me, not what I want. Receptionists were uppity and their magazine selection sucks. Changing dentist. Dont waste your time.

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