Banfield Pet Hospital

Reviews 6

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Shelly Fortner

Loyal customer for years.. will never go back!! I take my two dogs here religiously. They are both on wellness plans. I made an appointment to have my cat medically groomed. The appointment was rescheduled twice because two vets needed to be on staff. Get to the appt (Friday).. scheduler did not tell me that blood work would be required for a medical groom. Dr. Perez left the room to talk to another client and never returned. I had to work directly with the tech. Rude. But fine - I didnt have to hear her say "my love" 34 more times. They make me reschedule and I somehow ended up getting roped into a wellness plan (my own fault). Show up to the rescheduled appt (Monday) and the vet tech tells me that they may not be able to groom because my cat is not up to date on her shots. That they should have gave her her shots at my last appointment. How is this my fault?! Tech (Sheila) gave attitude that shes going to be the one to have to go to the doctor and pay for the shots if she is bit. Again, not my fault this was scheduled incorrectly A SECOND TIME. As Sheila is leaving with my cat she dropped the cat and carrier!! She started cursing behind the door. Later Sheila calls and apologizes for the morning. Said the cat is doing fine and she strolled around the clinic. Not ok. Vet later calls and says that a tooth need to be extracted. How did I know that was coming? They will ALWAYS try to tack on extra charges and fees! Vet stated that anal gland expression was not required with the medical groom because she excreted while they were grooming. Cat did it herself. As I was picking up my cat I was charged for gland expression. I questioned it. And they pushed back. Whatever. Get me away from this place. They hand over my cat and tell me that I need a new carrier because this one broke open "after an incident this morning". I was still there for the incident! I carried her in in the carrier! Not my fault Sheila wasnt supporting her and flinging her around. Awful scheduling! Awful vet experience! Waste of time! Extra fees! Unprofessional staff! Constant vet turnover! I will be cancelling my wellness plans and taking my animals to a vet that actually cares.

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Alicia Nicole

I am reviewing Banfield again, as my last review has changed. Yesterday we went in to Brighton Banfield, we had an appointment scheduled (mid-afternoon) for a small case of vomitting. Then, things took a turn for the worse when we discovered he had a large rock in his tummy. He immediately was taken back for emergency surgery, I was so scared. Dr. Decker is an amazing woman and you can see her passion for the animals. I havent worked with other vets yet. The vet assistants are always really nice to us and my puppy. He is a nervous pee-er and also has anal gland issues ... and he made a huge, HUGE mess while they were taking x-rays. I apologized so much, and I know they werent happy (cause who would be, come on), but they NEVER ONCE said anything negative and were very sympathetic. On top of reviewing Dr. Decker specifically, I will also review the Front desk assistant (I dont remember their title) who we adore, Kara. She is always so helpful and loves animals, my puppy gets excited to see her and we always make a point to go there whenever she is there (we purchase things at Petsmart and he takes puppy training classes there as well). With everything that happened, I am glad we started with them as our vets, despite a few bad reviews. People will rarely write a GOOD review, everyone just gets pissed off and goes straight to the internet to voice their opinion. We absolutely love it here, and more importantly our puppy does to. We feel valued and not just a number or wallet to them. Thank you guys!

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Catressa Sweetwood

I had heard horror stories from my neighbors but decided to give this place a shot. I was not able to get an appointment so they offered to have me drop him off in the morning and they would call with information. When they called I was informed of a fee for keeping my dog that day of which they said nothing about when I was trying to get an appointment. My dog went in for an infected paw and they quoted me 500$ for all the treatment and surgery, when they were not sure what it was in his paw. Then looking over the dosing for the medicine they had it all wrong. It would be $70 more for the correct dosage. Dont fall for their wellness plan stuff it is much more expensive then just paying for your dog to go to the vet when he needs to. Assuming he is healthy. We went here for about 4 years and I have switched my two dogs to Horizon Vet Clinic. We are very happy as they told me to try Epson salt for my dogs paw and the swelling has gone down and is almost completely normal in one day.

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Amanda Long

I have my dog and two cats going here. I find the staff very friendly and they do recognize me and my pets by name and when I walk in. They always ask about my other animals when bringing in one of the others. I do feel like it is cheaper to do a wellness plan than going to a normal vet. Anytime I would go to Horizon or other vets it would cost 100 dollars or more just to walk in the door. The only reason I wont give them 5 star, and I wanted to do 3.5 stars, is because it does seem like they try to make up the costs you save from the wellness plan buy wanting to do additional tests and always sending them out. Luckily for me they have always called me to ask before doing anything, I have dropped my pets off in the morning and never received a boarding fee. It just seems like they always want to run tests that are not covered under the wellness plan to make up the money lost.

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Angela Yazdani

I got a new puppy a few days ago and needed to get my new baby started on vaccinations. I called the Banfield hospital my other pup goes to but they didnt have any appointments open for a day or two. I called up the Brighton Banfield and they were able to get my baby in that day. At the appointment, I was met with cheerful smiles. The staff is very polite and helpful! The Veterinarian is caring and knowledgeable to say the least! Im very familiar and informed about the breed of puppy I have but if I hadnt been, She (the doctor) would have been more than helpful! I trust she has my pups best interest and she is very easy to talk to. After the appointment, I set up a puppy plan for my little guy and the reception staff was very helpful. I dont recall having a receptionist breakdown what I was buying and my savings before. Great customer service! Thank you!

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renee philpott

We had a very bad experience with Banfield in Brighton Colo. It seems as though you never get to see the same vet twice. The vets seem to be not very knowledgeable. The vet prescribed tramadol for our dog that was a 125 pound American Bulldog. He was a gentle giant until he was on tramadol for a week. The vet said he could become tired and drowsy nothing was said about aggression. If we had known this we would have never given him the drug and we would still have our dog. Out of no where my dog bit me in the face and I received stiches in my lip. We believe this is a direct result from the prescription given by an incompetent vet. Banfield done nothing about this when called . I didnt even want to rate them but I had to so I could post my review

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