|Address:||3575 S Chambers Rd, Aurora, CO 80014, USA|
|Working:||9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM Closed|
Jason O. Nungesser
Maybe I fell through the cracks or maybe I somehow live in a parallel universe, but my experience with Risas was not nearly as positive as the other reviews posted here. It began in the beginning ... I called this office using the dial feature located in Google Maps. Not only did the number not reach this office, but the office it did reach put me on perpetual hold for being too busy. As I waited I was inundated with their marketing campaign about being the dentists who "speak patients." Or was that "patience?" Because my hold time was so long it actually hung up on me. I called back and had to wait again, but at least this time I was able to wait long enough to have the phone answered. It wasnt long before I realized the person on the other end of the phone wasnt at this location but at a call center somewhere. But, I made the appointment thinking the biggest hurdle was over. Boy, was I wrong. Every doctors office everywhere asks you to show up a few minutes early for your first appointment to fill out necessary paperwork, so I arrived at 8:45AM for my 9AM. The office was open but no one was at the front desk, just a note stating they were in a morning meeting. Nine oclock came and went and no one came to the front desk. Somewhen about 9:10 they started shuffling out and checking people in. This wouldnt be a big deal, but if you or I were late to an appointment we might not be seen and maybe even charged a "missed appointment" fee. They didnt have any "Jasons" on their list for 9AM and so there was some confusion as they tried to find "Jacob." When I asked if they meant "Jason" I was told no, "Jacob." Turns out, they were looking for a "Jason," not a "Jacob." After that everything went fine. Or so I thought. We filled out the first visit paperwork: medical history, HIPA forms, etc. and discussed payment. I told them I could pay cash, credit or use my insurance. She seemed confused. Their first visit fee was so small I didnt see the point in using insurance, so we settled for cash, which she took before allowing me to go further. Weird, but whatever. I get XRays, see the doctor and discuss next steps. All very pleasant and functional. The give me a prescription and tell me theyll call me within 24 hours with an update for how much my insurance will cover on the next procedure. After lunch I head to the pharmacy and drop off my prescription. The pharmacist said they couldnt fill it for a few hours and I agreed to return the next day. No biggie. The problem begins the next day. When I go to pick it up the pharmacist verifies the prescription with me, specifically: am I allergic to any medications. Yes, I am. "Then why did they prescibe you this?" I dont know. "Okay, let us call your doctor and verify." An hour passed and theyre not able to get through to Risas, giving the excuse they (Risas) may be at lunch. It was 1:15, so I couldnt figure out why an entire office would be out for lunch. The pharmacist finally tells me theyll have to call me back after speaking to the dentist. Its been another 24 hours and I havent heard from the pharmacist, leading me to believe they havent spoken with Risas yet; nor have I heard from Risas regarding what procedures and how much my insurance will cover - meaning 48 hours have passed since they said theyd call me in 24 hours. So, Risas prescribed me a medication that has the potential to kill me and then is unavailable to the pharmacist while Im in pain. I called them back and reached the same call center and asked to be transferred to this office. They wouldnt without my name, birth date and address first. I could understand needing my name, but my birthday and address to speak with the doctor I saw a few days prior? Really? I will never return and already made an appointment with another dentist whose office answers within the first couple of rings.
I asked a friend where she and her kids went to the dentist and she recommended Risas. This is a very professional and friendly office. Even though I really dont like having dental work done (who does? lol) the dentists, assistants, and staff all make each visit a much more pleasant experience. So far 2 of my kids and I have been here for fillings, cleanings and an extraction with 1 getting braces within the next month. The prices are affordable (although adding up quick between myself and my 2 kids recently!) and the service is excellent. Having been a dental assistant in the past I do have some idea of what to look for with cavities and I really appreciate that they have cameras to show the spots that need work. They are very honest and willing to work with me for arranging when to do work so that I can factor it into my budget. Ive had problems with dentists in the past being dishonest about the work needing to be done and I dont feel like that is an issue here at all! I also like that they send thank you cards in the mail or call following a visit and offer texting for appt confirmation. I feel like they really care about patients here and go the extra mile to make us feel at ease.
My father had to go have a tooth extracted over the weekend and we were recommended by Kathy to go here, This is a great location to have as your primary dental office. Theyre very detailed on how the process for a tooth extraction will be and my father only speaking spanish, the dental assistants did an incredible translation so my father knew the tooth extraction process would be, a better translation than I would have given. They made us feel welcomed and were patient with my fathers anxiety at having a tooth extracted. Once the tooth was finally removed, my father was in denial that the tooth was extracted since he felt absolutely no pain or discomfort. Me, being in the medical also it was really great seeing how well they attended to their patients and how friendly they are, but most importantly how relaxed the patient to was being in great hands. Dr Chapman and the team at this location has set the standards higher for other locations. I will be transferring my dental care to this location within the next 2 weeks. Thank you Kathy P for recommending a great dental office!
It could be that I just had a bad experience there, but I had multiple numbing shots and had gone in for fillings and extractions. I could still feel my gums even when he started doing the fillings. I FELT THE FILLINGS. It was like being stabbed with ice picks. He didnt even attempt the extractions and referred me to an oral surgeon because he said I needed IV sedation. Well, I went to that oral surgeon today and I was out in TEN MINUTES. With LOCAL only! I felt nothing - no pain at all, and the extractions went smoothly. I think he stuck me in the wrong places or something because I had teeth extracted before with no issues (when I was a kid, I had too many teeth) and now Ive had my upper wisdoms extracted with an oral surgeon with no issues. So it is something this dentist did wrong. I was VERY anxious going in to this dentist, so after that experience I was absolutely TERRIFIED going to the oral surgeon because of the pain I felt there. But this proves it - it wasnt me, it was them!! I will not be back to this dentist for anything.