SandyPines Residential Treatment Center

Reviews 4

KA

Kate Connor

Stomach turning. I ended up removing my daughter from Sandy Pines after 5 days; I tried earlier but the staff threatened to call the police on me and told me the only way my daughter, who I voluntarily admitted, would only be leaving if she was by Baker Act; it was a weekend and apparently Administration, the only people "capable" of making a decision are only there Monday through Friday. I cant even begin to list all of the issues we experienced. To highlight a few: I had to argue with the doctor upon her admittance that my daughter was not to be put on any medications, all he seemed to want to do was drug the her and even told me "all the kids here are on anti-depressants". My daughter in 5-days never saw a therapist or counselor. She was woken in the middle of the night while the staff looked for a girl that needed medication-the girl was not in my daughters room-they dont even know where the kids are. They show you the pool, the outdoor areas, the gym, etc. My daughter was not allowed to go anywhere but her room, the TV common area of her wing and the cafeteria. The only exercise she was permitted was on an old stationary bicycle, but was not permitted any clothes conducive to exercise, she had to wear jeans. The food was slop at best, the staff was unprofessional, uncaring, paid ABSOLUTELY no attention to what was going on. The staff confiscated some of her personal items when she was admitted and they were not returned upon her departure. I was told one thing and then essentially berated by staff when I confronted them about their constant contradictions. Administration does not reply or return phone calls; I had to spend countless hours trying to speak with anyone there. This is to only name a few...now, 6 months later I am receiving a bill. We paid them $4k in advance-the out of pocket amount they said was required in additional to what my private insurance covered. I asked for months for itemized bills of what my deposits paid covered and never received a reply; we ended up disputing with the credit card company and won the dispute. Now they are sending me a bill for over $1k on top of receiving bills for testing I never authorized. I learned a majority of the kids at Sandy Pines are there on court-order, it is that or juvenile detention. If you have the means and/ or the insurance to pay, they will tell you anything to get your money-but if your child is truly in need of intensive mental health care, this is not the place.

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JA

Jade Monroe

I cant say enough good things about this place. Its a tough situation to begin with to even have to make a decision to send a child away to get help. They make the transition better and have been there for my son and family every step of the way. My son has been there since Jan 2016 and is still currently there. ALL the staff are amazing and any questions I ever had were answered right away. I called and spoke with my son every day sometimes twice daily (hes 10). The staff never gave me an issue with calling all the time. The doctor called me (even on weekends) to discuss my sons medication and treatment. She explained things, answered any question, concerns I had and asked for permission to change treatment plan. Never did they make decision without me being involved. From day one I felt very involved with them and part of the team that helped get my son help. Its not an easy job and it take a special person to work there and do what they do. They have gone over and beyond to help my family and I will forever be grateful. The place is very clean and organized. Iv never seen anything that would make me have any concerns of any type. Some of the negative reviews I found odd cause it doesnt describe this place at all. They gave me the grand tour more then once. Every inch of that place was clean. I have been in the kitchen and watched them make/serve food to the kids. Your allowed to have dinner with your kids certain evening which I thought was nice. No concerns at all. Iv seen where my son stayed and had no concerns, so I hope this helps other parents when you are making a hard decision to look at the positive not the negative. To Berdie, You have changed our lives for the better. Thank you for everything you and the staff have done for us and especially my son.

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JO

John Watkins

I cried on the phone explaining a patient is stabbing her wrist right in front of me seen 7 Hispanic boys jump one African American because of race. same food for 9months scared of your roomate going to hurt you because the voices in her head are telling her to do so. so much violence is not appropriate. Especially if you are only there for anxiety. Being prescribed medication with serious side effects that you are not allowed to refuse my side effects were severe memory lost. not understanding basic things. watching a patient wack a staff by a clip board on his head. One child tried to escape through the ceiling almost got away as he was caught he broke a window and ate the glass. there are gangs and things no child with anxiety and slight depression should be in there watching kids thrown to the floor for injections in the bottom. my experience there was nothing like there pretty pictures in the lobby that your child will only see being admitted and discharged. find a local therapist who will have counselling and discuss any medication side effects and will be adjusted appropriately. I am now an adult responsible and a caring loving mother. But when i look back i feel so sorry for the ones who dont deserve to be in that facility. Wave crest shelter will allow your child to be in a much MUCH better environment. learn to help with chores together earn privileges to go skating and bowling. Your child will feel much more safe there.

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AS

Ashley King

DO NOT SEND YOUR CHILD HERE!!! The MHT are great with the kids but the administration is AWFUL! Bed bugs in the rooms and roaches in the food. Mold in the drink machine in the kitchen. Nurses giving the children wrong medication then punishing them or restraining them when having a reaction to the medication. They lie to the parents about the childs progress. This is a money hungry facility that treats the kids poorly. Every other year there is a new CEO or DON none of them know what they are doing just saving money for their own bonuses that they get when they cut back on staff and leave each unit short staffed. Meaning your kids are liable to be harmed when they only have 3 staff to over 30 kids. 1 nurse assigned to give meds and coordinate 2 units. Each unit can have up to 30 kids. So roughly 1 nurse to 60 kids and 6 staff. Inner mixing kids that should not be exposed to others. Such as depressed, suicidal, borderlines and cutters all on the same unit. So you could send your depressed child there and they become exposed to cutters and also begin cutting which gives the family a whole new world of problems. DO not send your child here unless you are desperate! Thank me later

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