Healthy Paws Animal Hospital

Reviews 7

MA

Mark A.

After several years at the same (local) vet, I decided I wanted to look elsewhere...hoping to find a place that will give our dog the essential treatment while keeping our cost reasonable. Beginning with the phone call being answered superbly (friendly, knowledgeable, quick) I was pleased and impressed. I said I needed a "wellness visit with rabies shots" and was offered a couple of times on the available day, and we set the time. I called back 24 hrs later and asked about changing the time. No problem. Arrived and saw a small sign next to a supply of leashes, "Please keep your pet leashed." Nice touch. Comfortable entry area and individual rooms. Immediately saw the technician (Katie, I believe) who took down all the general info and asked quite a few questions about our dogs history, any concerns we had, etc. She handled them all professionally and quickly. She even advised *against* a couple of shots that werent really necessary, given the details we provided...saving us some money. Dr. Burgess came in and picked up where Katie left off, and clearly answered a few questions I had as she looked him over. After blood was drawn I was told they should have the results by Monday (2-3 wkg days). To my surprise I got a phone call from Dr. Burgess Sunday afternoon with the results. Soon after that, an email arrived with the full details. Monday I sent an email with a question about part of the report, and had an answer from Dr. Burgess within ten minutes! We had our pet "chipped" several years ago, and received an update from Healthy Paws confirming it was still active. (I had received emails from the original company stating we needed to pay more to keep the chip "active.") This saved us more money. While the drive was significantly more than our prior vet, I thought it was time/money well spent. So my summary: efficient, friendly, inviting, thorough, cost-conscious, great follow-up. I plan to be back when we need to.

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Anne Lashway

If only Dr. Burgess accepted human patients! She, and everything about Healthy Paws, is absolutely amazing, and I feel so incredibly lucky to have found her. My husband and I adopted our first puppy, Jack, four years ago. He came to us with quite a few issues, one of which was a pretty serious recurring health issue. We started out at a large veterinary clinic. While it had convenient hours, we found ourselves there at least twice a month, always seeing a different vet who offered the same treatment plan that hadnt worked in the past.Thankfully, our dog walker recommended Healthy Paws. I could tell that we hit the jackpot when we called to schedule Jacks first visit. After experiencing the most pleasant customer service and getting an appointment on the books, Dr. Burgess herself called us back and spent over an hour on the phone with us learning about Jacks medical history and explaining her treatment plan. When we went for our visit, we were greeted by an amazing office staff and noticed that each and every detail was carefully thought out. For instance, each treatment room has floor-to-ceiling windows so the pups dont get nervous about being enclosed. While Dr. Burgess examined Jack in a homey and clean treatment room, he was given a Kong filled with special treats to keep him happy and occupied. Dr. Burgess took her time with him (and us), and we learned so much about Jack and his health. And after just one visit, she figured out the solution to Jacks ongoing health issues. We can always get in for an appointment. We never have to wait more than 5 minutes to be seen. Someone, often Dr. Burgess, always calls to follow-up if Jack has had a procedure. We never feel rushed. And we ALWAYS feel like family. This place is so above and beyond anything I could have ever imagined; you owe it to yourself and your furry family member to schedule your first appointment with Dr. Burgess.

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Katie Manecke

I have had several cats in my lifetime and visited several different veterinarians, but I have never felt as cared for as I have here at Healthy Paws. They treated my animal as lovingly as I do and I really felt like my cat was a priority. I love the level of personal service they provide, including giving me a binder on our first visit (with my cats photo on it!!)and subsequently hole punching every invoice or documentation I receive in order to keep track of all vaccinations, check-ups, or general pet health info. How awesome is that?! I really love Dr. Burgess and the whole staff; you can tell they love the work they do and they seem happy to be there. Also, their facility is lovely and always very clean. If you love your pet, DEFINITELY GO TO HEALTHY PAWS!! :) :)

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Aleksandra Stevens

I just made my first appointment with Healthy Paws Animal Hospital and I have never been treated so highly by a receptionist. She was fun and easy to get along with when I was answering their questions. She made me feel as if I was her friend but still stayed in a professional manner. I am already in love with this place and havent even stepped foot in the door. I was offered to drop off my adoption vet papers before the appointment so I could be given a tour and get to know the staff ahead of time. The Price I was given for my kittens first check up was extremely reasonable and just made the experience that much more inviting. Can not wait to meet the doctor and staff they have already given me such a warm inviting. THANK YOU HEALTHY PAWS!!

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Jessica Barker

I was drawn to Healthy Paws by the proximity to my home, but the minute we walked in with our 3 cats we knew there was so much more to love! The staff all treated my animals like their own. The facility was the cleanest I have seen and felt very homey. I learned more in that one visit than years of visits at other places. I walked out with a binder for each cat and follow up report cards as well as communication regarding the diet/prescriptions. The Dr. herself called to check in just a few days after the appointment. I am so glad that we were introduced to Dr. Burgess and Healthy Paws Animal Hospital. I would recommend to anyone!

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MI

Michelle Riportella

I absolutely love Healthy Paws Animal Hospital! I cannot say enough about the staff and Dr. Burgess. We came to them when they first opened up and have been with them ever since. From the time you walk in the door, to the time you leave, you feel very comfortable and you know your animal is being well taken care of. Dr. Burgess and her staff not only take their time with you and your pet, but Dr. Burgess will call you after hours just to check on your pet and to give you results from tests as soon as she receives them. Even my own kids like to go visit the vet with my dogs. I highly recommend them as the best vet in the area.

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Daniel Collins

I honestly cant say enough great things about Healthy Paws and the whole staff there. Dr. Burgess is as honest and up front about what you dont need as much as what you do. As someone who often cares about the experience as much as the product Id say Healthy Paws is not only the best animal care provider Ive found, but is all around one of the best customer service experiences Ive had. (Just for background info - weve been taking our dog there for a little over two years now)

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