Michigan Road Animal Hospital at Crooked Creek

Reviews 5

MA

Mamatha Devarapalli

1.0 star rating 11/19/2016 Please do not take your beloved pet to Dr. Kristy Jacobs ever. Being first time to the puppy parenting I went to this hospital because of its good reviews. I still cant forgive myself for not checking the reviews of the vet before choosing her as our fur babys vet. Our 11- week old little fur baby Baloo passed away a week ago due to the side effects of antibiotics that she gave me to treat his loose stools and urinary issues. When I first called them with concerns about urinary issues and loose stools I specifically asked if I have to bring a stool and urine sample. They told me that they will take the urine sample at the hospital. During his check-up she told us that his bowls feel loose and that he was not urinating by himsel,f so they could not take his urine sample. She told us repeatedly that "SHE DOES NOT WANT TO CATHETER HIM TO TAKE URINE SAMPLE BECAUSE SHE DOES NOT WANT HIM TO HATE THEM". She gave us antibiotics to treat him anyway. He became lethargic and vomited his food couple of hours after taking the medication. I am pretty sure this caused his pneumonia which took his life within 24 hours. I blame myself for trusting her so much and not checking the side effects of antibiotics she gave me. I did not know that there are so many types of pneumonia and vomiting could cause aspiration pneumonia until I saw him suffer due to these stupid antibiotics. When I saw our baby sick I called her twice and expressed my concerns. She brushed away my concerns as side effects of the antibiotics and said its not a BIG DEAL IF HE DOES NOT EAT HIS FOOD FOR A DAY and should be fine by morning. Guess what? He passed away the next morning. We could not see him suffering and took him to the ER despite her brushing away our concerns. Another doctor at the hospital took X-rays of his lungs and said that they dont look normal and he needs to be rushed to ER and put under oxygen chamber because he looks pale and is having difficulty to breath. One of the antibiotics she gave me to treat his loose stools and urinary issues are not supposed to be given to young puppies and is not FDA approved for animals. They did not tell me about this. I would have never given him these antibiotics had I read about them instead of blindly trusting the vet. Thanks to her I will never trust another doctor in my life.

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Wendy Cotterell

My service dog was attacked by two pit bulls Friday afternoon. I had taken him to Noahs Emergency Animal Hospital initially. They tried to pressure me a few times to euthanize him right away because I didnt have access to $1900-2400 for his throat surgery as the banks were closed until Tuesday and a gofund me page was just started to help with his care.. I gave them everything I had recieved for my monthly income. They refused to work with me even though he was my hearing service dog. They stated they would not charge me for a couple of items and they turned around and put them on my bill despite their word. $918 for an xray, an IV, pain meds, gauze around his neck, oxygen, and antibiotics. They discharged him at 1:00 PM the next day an absolutely terrible state. I felt horrible. To love him so much. To be so enriched by his love and his years of sacrificial assistance. Knowing money was robbing him of a chance. Knowing that because I was lower income, we didnt matter to Noahs. My service dog didnt matter to them. A large sum of money is all that mattered to them. Odd thing is, several vets said they normally work with people. They wouldnt with me. Granted, they have to pay for their building/equipment/supplies. I get that. However, they had no real compassion or care for me or my service dog. The animals should come first, before making a huge profit off of service fee mark ups. I am not the first person they told to euthanize their dog because they couldnt afford their fees for life saving medical care for their dog. I find this detestable and unethical. Michigan Road Animal is caring for my dog as I type this review. He is still in critical condition but showing improvements. He isnt just a dog or just a pet. He is even more than a service dog. He is my family. He is my best friend. We werent ready to give up and say good bye. The moment I walked in the door at Michigan Road Animal, I could feel the difference. I could feel the caring vibes and warmth. There arent any promises my furry kid will make it but I have peace knowing we are doing everything we possibly can and that he is in compassionate, caring, knowledgeable hands where my service dog actually matters more than huge profits and I wasnt made to be invisible because of money.

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Brian Brokaw

I highly recommend Michigan Road Animal Hospital at Crooked Creek. We have taken our cats there for care many times, and the staff are always friendly and professional, the techs treat the animals kindly and with gentleness, competence, and patience. The doctors are great, and my wife and I have especially have appreciated Drs. Estes, Gustin, and Jacobs kindness as we dealt with the cancers that killed two of our beloved kitties, Molly and Mr. Spock. Their willingness to give us the facts, and their understanding about the realities of our financial limitations for treatment, as well as their constant efforts to make the final months we had with our cats as comfortable and happy for the cat and for us as was possible -- all has been greatly appreciated. They are genuinely good and caring people. The doctors here do not recommend uncessary tests. Their prices are fair, and they recommend cost-effective treatment options whenever they are possible. We have greatly appreciated this as well, since while our love for our cats is boundless, or bank account is decidedly not! In short, I give them my highest recommendation, and hope it will be possible to continue taking my own pets there for years to come.

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Robin Taylor

I have been taking my baby to MRAH since he was 8 weeks and am so happy I did! The staff is so friendly, welcoming and helpful - they make you feel like your baby is theirs. When we walk in with our miniature schnauzer the front staff and techs welcome him by name with a "Hi" and smile!. Their boarding services are also very accommodating - I know that if he ever got sick while there, he is in the best possible place. All the doctors we have seen over the years are well-educated, have great bed-side manner, and caring. At MRAH from the front desk to the vets, you know your pet is getting the best care - loving care. Special shout out to Valerie at the front desk, who is so always so friendly, thoughtful and helpful - i feel like Ive known her for years... oh wait! I have!

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Becka Oberle

I recently had to put my dog down due to lymphoma. He was a young dog and also a service dog so his loss was painful in shoo many ways. The staff and my vet Dr. Kristy Jacobs could not have done Better job and handled everything with such great compassion not only for my dog and his sister but for myself keeping my needs also in the for front. They have continued to be supportive when my other dog struggled with the loss of her brother beyond what was normal and handled that with outstanding compassion. I would recommend them too anyone. My dog was my life support and helped keep in alive losing him terrified me. It was all handled w with such care before his death and now after. A+++++. Thank you.

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