BloomingPaws

Reviews 3

AU

Austin Lentz

Let me first start off by saying that I have never written a review about a business on the internet. In this case, Ive been so extremely disappointed and angered with this place I felt the need to let other people know to NOT BOARD YOUR DOG HERE. No, Im not a older woman that obsessed with treating my dog like an angel and writing awful reviews about bad experiences because my heightened sense of worth, Im a male college student in his early 20s. Anyways, this is why: Ive had two experiences with Bloomingpaws. Before they had an overhaul in management and after; so dont buy their, "well, we recently switched management", bologna. After the first awful experience, I bought that crap and decided they should deserve a second chance, which was as big of a mistake as boarding her there the first time. Ill try to keep it short, sweet, and to the point. 1) The first time I boarded my dog there should have also been the last. They come off really professional and friendly when you walk in the door, sure. I explained to the girl that I wanted to set her up for group play 6 out of the 6 days I was gone. I told her she wasnt spayed and she explained to me it was completely fine. I was comfortable knowing my dog was getting social interaction with other dogs on my trip. However, 4 days in, I received a call from an employee suggesting a bath for her. I was confused because she was bathed a few days before I left. Apparently they hadnt been letting her out as much as they should have been, to the point where she had to go in her own spot. Not only that, they apparently were aware of this fact and didnt have the courtesy to at least rinse the spot out with water so she was basically lying around in her own filth. If youre a dog owner you know that a dog would never do this. Crates are used to potty train because they wont go in their area; apparently she was forced to do so where she was staying. After being angered by this, I decided to potentially soothe my anger so I asked how she was doing in group play thinking I would received a good-heartening answer. Shockingly enough, they said she hadnt been out to group play at all. Naturally, I was infuriated. Also, just a side note, my dog was potty trained at 8 weeks old. 2) I thought hey, what the heck, Ill give them another shot. Everyone deserves a second chance. New management - what happened last time couldnt happen again, right? Wrong. Walking up to drop her off she cowered in what looked to be fear. I didnt want to drop her off but I didnt have a choice. Side note, again, I board her at our Vet, Arlington Heights North, all the time and she never reacts that way. Second side note, shes a Golden Retriever; shes a naturally confident, vibrant dog who Ive extremely rarely ever seen be scared. Same exact instance with them calling me to try to sell me a bath and make me pay for it happened. The only obvious situation is the same as described above. For the cherry on top, they informed me that she broke a nail and they fixed it. I was honestly confused by this because I trim her nails regularly and she does through a lot of rigorous exercise and she has never broken a nail. A week or so later, I go to trim her nails and she cowers in fear. I was literally shocked. She loves being bathed, groomed, nails trimmed, you name it - very cooperative. She ran around the apartment like I was about to cut her leg off even with a bag of treats in my hand while soothing her with my voice.

CH

Chelsea Burris

Not very happy with the changes that have been taking place here. The new staff isnt as friendly and nice as the staff thats been there since weve been taking our puppy there (Michael, Bonnie, & Kim). The prices have been going up for "better service" that I believe is no where near better. The guarantee of being notified if your pet gets injured is apparently no long a policy even though the website states differently. Not only was I not notified of my dog getting injured, when I picked her up I had to ask them why she was putting no pressure at all on her back leg because I was told nothing. I only was able to get someone to talk to me about the issue after another patron agreed that Bailey was limping really bad. I then had to take her to my vet and paid over $100 in vet bills. I then needed to bring her back to daycare a little over a week later due to working a ten hour shift. Due to this I checked multiple times to make sure they could handle her situation and she could come to daycare. After checking They agreed they could and that it would be fine. While she is at daycare I get a call from their vet having her lecture me about why my dog shouldnt be there and how shes not fit for daycare and that none of the things they agreed they could do for her were upheld... Such as keeping her in a small area with a soft surface and only taking her outside on a leash to potty. They also disregarded the medical advice we received from our vet and did their own even though they have never seen her as a client. Its now been two weeks since her paw pad was punctured and scrapped in several places and I have no answers. They posted in replies on their Google reviews the following: "Moreover, our “Carefree Guarantee” provides free vet services up to $300 per dog for any injuries while in our care. We encourage all our clients to contact us with problems." Yet I currently got a letter from them refunding what daycare passes I had left. They stated it would be in both of our interest for us to find other services for our puppies. They still had no answers to what happened to her and how her paw pad got punctured or who "checked" her out, and paid for none of what it cost us to get her injuries taken care of. I also got my comment removed from their Facebook page when I replied to my review when another client of theirs commented to tell me they had the same thing happen to their dog. Cutting ties.

MO

Monica Johnson

This business is in it for the money not the pets who us as people lobe and consider to be family. With the being said I will try to keep this short and sweet. Our dog who we adopted only a little over a month ago got very ill all of the sudden only a few days before pay day. We decided we will try them as the outside looked pleasing to the eye. As we found that that was the only thing pleasing. First we went in and told them we did not have very much money as its onky a few days before pay day. He had goopy eyes we decided we will not clean them as to show all his symptoms as best that we could. She only mentioned it and did not get down on his level and wiped them clean as I thought she would. That was my first red flag for me. Then comes the quote... There was anything from xrays to heartworm tests which at almost $500 we couldnt afford that. Yes, in the perfect world maybe but this world is not perfect and with only a few days to our pay day we gave to survive too. After sitting for awhile in the exam room knowing we did not have enough to pay for the cure that he needed we went to leave so we had time to locate a vet that would work with us. As it did not seem they would cut the costs and qoute us for the medications that he needed for the underline treatment to get him healthy once again. As I was paying for the office visit the vet came running out just finding out we were taking our dog and leaving.. comes over to me and tells me if we need to put him down she would wave the office visit. Yes, thats all we want our baby boy to be put down for running an fever. Yes, they did let us pay for the office visit using an post dated check... I would of giving 2 stars for that however I knocked it down to 1 star since she instead of cutting the costs to get to the underline treatment she suggested to put him down. Nobody wants a perfectly healthy dog who is a great companion and our child to be put to sleep for getting an illness. Went down the road to Arlington Heights South and got him took care of. She even got down on his level and wiped his eyes clean. Please see the view for them for more on that. If you want your dog cared for in the best possible way at affordable cost please shy away from this place.