|Related:||walk in clinic crawfordsville indiana|
|Address:||2650 IN-130, Hobart, IN 46342, USA|
This is a difficult review for me to write because I like the doctors and staff very much, however, I do not like the red tape the owners implement and I’ve often faced at Hobart Animal Hospital. I have several examples but I’ll site the most recent example that finally pushed me to review them in hopes to get their attention. I had blood work done on my sick cat on a Friday. I was told the results would be in on Saturday and that someone would contact me. (I stressed the importance of being contacted on Saturday IF the results showed my cat would require medication for treatment because my only opportunity to pick up medication would be on Saturday due to my work schedule). I did not hear from the vet on Saturday and Monday was a holiday. I followed up on Tuesday and sure enough my cat requires medication. Now I need it mailed to me and I’m going to be charged postage and a “handling fee” to make matters worse, the mail as gone out already so won’t be mailed until Wednesday—causing a delay in my cat receiving its medication from the one day it should have been to now at least 6 days! I mentioned my frustration about this to the person helping me and asked that the handling fee and postage fee be waived. Unfortunately, that person lack the authority to make that decision though I’m sure they are perfectly capable of making such a call—the right thing to do—it’s just a handling and mail charge. I was told in order to get that done she’d have to talk to one of the owners, they’d have to call and speak with me (and from past experience, I already know that phone call can take days to happen and several follow up messages left on my part before it actually happens) and of course all of that would cause further delay. I think something as simple as a credit (at the very least for the “handling charge”) you should be able to trust your staff to make that call and do the right thing. I’m tired of being nickel and dimed by this place.
I cant say enough good things about this clinic! The building and office are immaculately clean and well kept. All staff we encountered were extremely helpful and friendly. We brought our cat in after visiting another vet in Chicago who told us that our cat needed an extremely invasive surgical procedure and hospitalization that would total in the several 1000s before it was all said and done. The vet in Chicago seemed way too eager to take our money and our cat and this made us uneasy. I decided to get a second opinion and found the Hobart Emergency Animal Clinic. We called ahead and by the time we arrived, the staff was ready to examine our cat. We saw Dr. Thompson and Dr. Masepohl, both were extremely knowledgeable, friendly, and informative. Turns out our cat did not require surgery and would recover in a few days in the hospital for a few hundred dollars (far less than the previous vet). Throughout the course of our cats stay in the hospital, we were encouraged to visit as often as we would like, we were called by the office with updates several times a day, and spoke to a doctor quickly if we had a question. Also the vet technician that was assigned to our cat, Shalena, was the absolute BEST! She was a dream to deal with, and we will now be requesting her as our permanent technician whenever we bring our cat back in for his annuals or any other appointments. Not only did Hobart Animal Clinic treat our cat with dedication and commitment, they treated us with compassion and understanding. Overall we couldnt be happier with the care our animal received at Hobart Animal Clinic, they saved our pets life!
A Private User
I would not recommend Hobart Animal Clinic to anyone. This is not the first time I had a bad experience with them. They misdiagnosed both of my poms. They have kennel cough, which can lead to pnomonia!!!! They gave the wrong antibiotic and refused to tell me what cough supressant to use. I took them to another vet in the area and they gave my dogs the correct antibiotic and a cough supressant to control the coughing. Dont let a vet give clavamox for kennel cough. It does not work, they need dextrocycline to kill the bacteria that causes kennel cough. And dont let someone tell you upper respitory infection is the same as kennel cough. Because kennel cough and upper respitory infections are not the same. And when you bring a puppy home from a puppy store that has a bad reputation, the first things they should look at are contractable disease. Highly contagious diseases.. You should go anywhere except Hobart. Any vet is better than that place!!!!!!! The vet on Rt 30 is great!!!!! Highly recommend them!!!!!
I took my cocker spaniel to dr Cooley in highland , after being charged over $1000 dollars for exact same test done twice in a span of 3 months it went from a "false pregnancy" to inoperable cancer ended up spending a another $700 at a specialist in Chicago (he was amazing) but said we had basically waited to long and there was nothing they could do. My 14 year old daughter held her paw as we out her down. Hannah was her BF for 9 years. It was devastating! So when Hannahs mom Jena(my dog) got a tumor I was not going to take her anywhere near Cooley. I took her to HAC! DR Brooker was amazing so straight forward and upfront about cost, the evasive surgery and her recovery for her age(shes 13). Worked with me and kept me informed the day of the surgery it was long and evasive but not my Jena is back to normal. I have two more dogs (Willa and Chauncey) I will only take to HAC. Even thou dr Cooley in highland is so close j can literally walk the dogs there, I will load then up and take them to HAC.
Bad experience, they mistreated our dog with limes disease immunizations when he already had limes disease by their test determinations, but they didnt tell us he had it, until months if not years later. Later after we discovered he had it, realizing it because of his destructive and disconnected behavior, they lied and tried telling my husband and I we refuse treatment when they discovered way back when that he had it and didnt tell us. Every time we took him back, they never told us, but recommended limes disease immunizations. Yet, even though they new he had it, and we didnt, they kept telling us during visits to give him immunization for limes disease as part of his regular visits and check ups. Today, we are still having problems with him and he just chewed up my husbands new car and is acting disconnected, destructive, and crazy. He has his tail tuck under his body when it, disease comes back.
A Private User
I wrote the earlier review when I had the problem with Dr. Keeker at Hobart Animal Hospital. My dad took his cat in. His cat is his baby. My dad is disabled and believe it or not he too go Dr. Keeker at Hobart Animal Hospital. Dr. Keeker was so rude to my dad and it was so uncalled for. I have decided to no longer use the services at the Hoart Animal Hospital because of Dr. Keeker and because they continue to allow him to be abusive to the pet owners and pets that come in. The Hobart Animal Hospital is no better than Dr. Keeker because they allow him keep working there. There is a new animal Hospital on Rt. 30 on a farm, I have an appointment scheduled and will let everyone know how it goes. Vixxen, hopefully you do not have the unfortunate experience there as we did. I give Dr. Keeker and the Hobart Animal Hospital a big thumbs down! Jackie Jackie