MedStar PromptCare - Perry Hall

Reviews 7

KI

KISHA WRIGHT

The wait time was 1 hour and 15 minutes. The front staff were nice and so was the Medical assistant that checked me in however there was only one doctor on staff seeing every patient and when she finally came in the room she seemed rushed and unfocused. She asked me questions robotically as if she walked in pressed rewind and the play but didnt really hear my answers, she examined me quick, fast and in a hurry, told me that she was giving me antibiotics then quickly went out to the hall and into the next room as I heard her repeat the same thing to the patient beside me. She never told me what was wrong with me. When the assistant (Im not sure what her title was) came in with my paper work & RX...I mentioned to her that the Dr didnt even tell me what was wrong with me and asked if she knew, she told me and then informed me that they would call me in 2 days to check on me. I never got a call and in the meantime as I was awaiting a call...I was feeling worse. On the 4th day I called and left a message about 2am (in hopes that they would get it and call me back when the office opens) letting them know that Im feeling worse, my symptoms are increasing and asked if the Dr could call me back. No one called. I called back a little before noon on today and the receptionist informed me that she recieved my message, forwarded it to the Dr to call me and then proceeded asking me if I called my PCP. My PCP referred me to them and since I paid a $50.00 copay in addition my insurance being billed for the rest, I was seen and treated by them...I called them instead because technically this encounter "Urgent Care Visit" is an imcomplete and unresolved case that I paid for. I feel that the Dr was not attentive and did not thoroughly check me out, not to mention that an xray wasnt even offered and proposed surprisingly (to me as I am in the medical/pulmonary field myself and am familiar with the process). My symptoms required an xray. I only went to them because my PCP is on maturnity leave and they referred me to this place. I regret going anf feel that it was a total waste of my time, money, energy and probably made me worse giving me antibiotics for a misdiagnosed problem. Never again....this isnt fair....now I have to pay more money to go someone else.

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chris r

Went to this place on a Sunday and when I saw the 3 or 4 cars in the parking lot I thought ok this wait shouldnt be that bad. As I walked in I was told I could sign in on the iPad if I was here to be seen. Not only was this device not even lit up, but once I hit the menu button to turn it on the whole unit swayed as the stand was wobbly. Also the iPad had what looked like a pressure streak going across a portion of the screen and did not look like that new of a model. Aside from the aesthetic complaints I was not told by either the device or secretary that there was an hour and a half to three hour wait time. I only learned this because I overheard the secretary talking to a customer that came in after me. When I asked she explained that it had been a busy day. I get that, but considering the barely filled waiting room and almost empty parking lot it seemed more like there was not adequate staffing to handle what patients they had. I would be surprised if there was more than one doctor and tech working inside that building. I went a half mile down the road to patient first, signed in on a newer looking and much bigger computer that was already lit up. My wait time to be seen was 7 and a half minutes and I was on my way home within 30 minutes. Its not rocket science what needs to be fixed in order to even have a fighting chance keeping up with your competitors. I expected much better from medstar as I have seen their excellent and evolving service in other areas of healthcare.

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Nikhil Desai

This message is for patients: PLEASE do not comment on the rate at which you are seen. I am not a physician at this facility but I can tell you that quality care comes with taking time with each patient as it warrants. It is imperative for you to have this understanding and common sense when you are going to a facility which is likely going to have more than 10 people waiting for an "urgent" issue. Health problems are not a quick fix. If that is your understanding of the healthcare system, than people have lead you to believe a very inaccurate and wrong belief. Every person needs to have their time when describing an issue, and every provider deserves time in making a good medical decision. You on average will still be seen quicker and in a less stressful environment compared to being seen in the ER for possibly a non life-threatening condition. So please, put things in perspective and have some composure and respect for the care that providers must give to EVERYONE who needs it.

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Cynthia Yashinski

I have been here a few times for different minor issues (sprained wrist, flu symptoms) and each time I have waited far longer than I ever have at Patient First or my PCP. The staff are condescending and each time I felt like I was wasting their time. The time I sprained my wrist I had to ask repeatedly for a splint - I am a health care professional and I think I can accurately assess my pain level and treatment requirements. They acted like I was "faking" it, even though I didnt want a note for work or opioids or anything, just a splint to help me minimize movement in the affected area. I will not return here unless I absolutely must, and even then I will exhaust all other options first.

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Tara Dactyl

Wait time was described as 2 hours, that would have been fine if the waiting room wasnt so uncomfortable and crowded. 10 people in this place makes it look crowded, thats how small it is. I was uncomfortable, way too close to other people, and people who got there after me were being serviced. I decided to leave and go to patient first up the street. This place is probably fine if youre in a jam and need to see a doctor, staff is friendly. I just prefer patient first over this place by a landslide. I suggest getting more comfortable seating that isnt ripped, and expanding the waiting area a bit.

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Scott Weller

I have always gone to Patient First in White Marsh, when I could not see my primary. Since the Medstar was a bit closer, I thought I would give them a try. Boy, did I make a mistake. I came in @ 2pm and was advised it would be a hour wait (no big deal) its now 3:45pm, & I still am waiting. At Patient First White Marsh, I never waited more than 15-20 mins. I have too much time invested now, & my stubbornness is taking over. I know I have to wait, as this is a no appt. facility, but this also is not Cuba, or any other socialized medical facility. Its not like there are 50-60 people waiting.

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Emma Welcher

I went to this location last week with a sinus infection. I was seen by a doctor very quickly, maybe a 15 minute wait, and was impressed with how friendly the staff was from start to finish. They even followed up with me to make sure I was feeling better. My physician was very attentive and carefully explained the prescriptions she was giving me and they were called in to the pharmacy immediatly. I highly recommend going here for your prompt care needs!

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