|Address:||23845 McBean Pkwy, Valencia, CA 91355, USA|
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I had had a bloody nose due to nasal surgery two weeks prior. I was rushed by my wife, after leaving Palmdale Regency hospital where my Dr./Surgeon has no authorization to work, to Henry Mayo hospital. Already Id lost about 2 pints of blood from a ruptured artery. Upon arriving at Henry Mayo, I was immediately checked in but, then I was put back into the waiting room. I was bleeding like a stuck pig all over the hospital waiting area. My wife begged the receptionist to do something to get me in but the receptionist said "Sorry mam. No beds are available and well do all we can to get your husband into a Dr. Well, I sat in the waiting room bleeding for 30 minutes. My wife again, begged the receptionists to do something as I was going into shock and passing out. I watched as both receptionists turned their back on my wife. I heard my wife scream that her husband had leukemia and is loosing all his blood.. I sort of passed out and finally, they came and they opened up a room for me, prepped me and got me into surgery. O.K. So they stopped the bleeding. Next issue. I was in a double room. They brought a man in who had previously had three compound fractures of his right arm. It was infected and you could see the ooze coming through the bandages. I was so weak and tired I thought nothing of this. About the third day I was in the hospital, I had taken a pain shot and it made me ill. So I called the nurse to ask for a anti nausea shot. I was told theyd be right there. An hour later, no nurse, no shot. The man next to me even called to ask what the heck is going on. Then, an orderly came in and I told him. Ill be right back he said. Right. Finally, I got up and went to the bathroom to discover that the bowl for my stool sample was still sitting on the floor. Three days. There were used towels that had not been picked up for three days all over the floor. I proceeded to hang my head and then, afterwards, passed out on the floor where they found me. Then, that same day, they took my roomate out because his infection was MERCA!!!!!. They put him into Isolation. I had hung my head over a toilet this man had been using. Next. My wife had her knee replaced three weeks ago and is now in the hospital with a case of Bacterial infection. I will give Henry Mayall more stars for their food, but thats about it. I contacted the administration about this several times and not a word in response. They are spending millions upon millions of dollars to upgrade Henry Mayo. Maybe they could spend a few pennies to make certain their patients are treated properly.
Alethia for Christ
I was quite shocked reading other reviews of poor service. I was born here in 81. Ive since had two deliveries here, and countless visits to the E.R. throughout my life from being sick or after a couple car accidents (not my fault lol). Countless. And not ONE single bad experience. From nurses to doctors, or just desk help, everybody Ive ever dealt with was professional, kind, informative and I felt well taken care of. I was happy to have both my girls delivered here. My entire stay was delightful. I had en emergency c-section with my first. I was scared. Wasnt sure what to expect or how I was going to handle it. If it wasnt for the nurses (and my husband of course) I would have been so lost. They really helped me and made me feel safe and comfortable. They took thier time. Showed me what to do. The nurse that assist with breastfeeding was exceptional. I never took a class or anything. Didnt need to either. Nothing like learning the real way. As a woman, it came natural, so the stand by help to assure me I was doing something right was very encouraging. My c-section area was well treated. I went home feeling confident in what I was doing. And the E.R., sure sometimes it was a bit of a wait, but its understandable. Im not the only one in need of help. But when it mattered most, they took care of me quickly. Got me set up in a room and started with what was needed. Lots of questions. Always checking on me, making sure I was ok and as comfortable as I can be. Warm blankets offered. I never felt ignored. A few doctors were quick with me, but I understood because my current condition may not have been as serious as the next person. As long as I recieved the care I needed, those things can be looked over. Over all, this hospital has always been the best one Ive been to. If it wasnt, I would have NEVER had my babies here. But Im thankful that they were born here, just as I was, and I can tell then one day when they get older that we were all born at the same hospital. I think thats pretty cool. No more babies for me, plus Im not living there any more. Hopefully my hospital visiting days are over because honestly, I dont like going to other hospitals, so far they dont compare and theres nothing like your hometown hospital where your familiar with doctors, nurses and procedures. Im taking much better of myself these days and my family is doing well. If I make any future visits to the hospital, it will be sitting bedside to bring a smile to sombody elses face during thier stay. My family and I thank you Henry Mayo for all your hard work and services.
This is in direct relation to Dr. Andrew S. Karlin, who we had a horrifying experience with here at Henry Mayo. My grandmother is in the ICU and the staff (other than this Dr.) are wonderful. Not even 48 hours after my grandmother, who is only 71, went into the ICU, he called a family meeting and proceeded to tell us that "shes dead, you need to unplug her, her soul already left her," etc etc. Now mind you, she is not in fact dead, she is alive and only has a ventilator breathing for her. He presented this to us as he sits slouched over in a chair, throwing his arms up, and his demeanor was so rude that no one in the room said a word. Okay, we can get over that. We request a new pulmonologist to take over, and also now for a second opinion after this mans horrid approach. Then comes Thursday night. Myself, my dad and grandfather are in the room with my grandmother and Karlin approaches the room. My grandfather states he doesnt want him in here, my dad says hes going to ask him to leave. He walks in, starts talking to my dad, again, in a manner that was horrifying about my grandmother who is lying in bed not 1 foot away. We feel attacked. I very politely tell him "as he knows, already, weve consulted with another pulmonoloigst and would like them to continue with her case and not him." He says "well Im on her vent tonight, if anything happens they are calling me." Proceeds to go on about it cost "about $30,000 a day to keep her here" in which I did respond back how I dont care if it cost a million, this is our grandmother, mother and wife you are speaking about. He then proceeds with "this is the problem with people like you not being able to make decisions. Thats why this country is in such debt. If this were England, she wouldnt even be given this chance." He continued to come into my face yelling about his feelings on this and Bla Bla Bla..... Ill spare everyone else all the other horrendous things he said to me all while the whole staff heard and had to interfere and make him leave the room and transfer her care. All I can say for anyone who comes in to Dr. Karlin, RUN and do it fast. To feel so attacked and bullied into making a decision about someones life was so horrifying. He should not be able to practice in intensive care. I would personally say he has zero to negative compassion for patients and their grieving families. I normally never write things like this but I would honestly hate if anyone ever had to go through this and would like to warn people.