|Address:||5412 Montgomery Hwy #8, Dothan, AL 36303, USA|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed|
This place is awful! First, they cancelled both my childrens appointments for today. Due to they said they called Friday and I didnt answer. I asked if that was a policy and could I see that I signed such form. So they decided to "work in" both children. Two hours later they call me back to day they cant see one child because she has a scratch on her cheek. Then ask what I think, and do I think she should see my child. So she gave me the choice and I chose for her to continue and clean my childs teeth. Then she says that she refuses to because shes afraid its something contagious from the playground. I say well what could it be? Its a scratch! She says well I dont know the name of it but its passed around at school from touching. I asked was it impetigo she was referring to (me being a nurse) and she says no Im unsure. So child one is refused. Child two is back another hour and comes out to tell me they didnt even clean his teeth. They fixed a tooth, that I was unaware needed fixing. And that she "accidentally" stuck him twice in the wrong spot. The check out lady was very nice and kept apologizing for all that happened. If I could rate a negative star I would. This place is very unprofessional and they really need to improve on there people skills.
My daughters had a great first visit here. The front desk lady was very kind, the lady that took their vitals and x-ray was nice, & the hygienist was THE best! We didnt get a long visit with the dentist, but she seemed nice. We were able to go to the back with them and be apart of the whole experience. The children were explained everything in advance and treated kindly. The waiting area is huge, has some activities for the kids, and a tv mounted on the wall was playing a childrens movie. There was a large and well taken care of fish tank as well. There seemed to be only one restroom and its located in the waiting area. So, once we were in the room we had to walk back to the front to use the restroom. Thats the only downside I could think of. This was our experience for the first visit, well see how all the rest go.
This is my all time hands down favorite dentist for my kids. I have 3 kids ages 13,8,&5 and my youngest just had to get her first filling done and they did amazing. She wasnt scared they talked to her the whole time and we get to go back with the kids. A++++. The doctors, assistants, and front desk ladies are all amazing.
All thay want is money thay will make more then you pay. And thay told me my kids have 10 to 12 cavities and i got a second opinion and thay only have 2 cavities and dont go to sarrell dental thay just want more money thay dont care about there teeth at all
The orthodontist here is terrible and rude. Staff was not pleasant at all. After waiting in the lobby for hours my child was not seen due to allergies. The orthodontist was afraid she would "catch" something. We will not be going back.
Dr. Mount is the the BEST and most detailed dentist I have ever had! I am so thankful she makes the experience really great every time. Thank God there are people like her in the dental profession.