|Address:||1920 Turner Rd SE, Salem, OR 97302, USA|
Anyone whom has something negative to say about the Receptionists, Staff, or the Dentist NEED TO TAKE THE THORN FROM THEIR OWN EYE! Then you will be able to see how to help your neighbor! I contacted Advantage Dental six months ago after having little to no dental work for 30+ years! I was afraid of the dentist as well as busy taking care of others through out the years and failed to care for myself! This is not a complaint just the facts! Day 1: They were able to schedule me for a same day appointment! Completed x-rays, prescribed the antibiotics, and pain medication! Still on Day 1: I was scheduled for an appointment one week later, due to infection they were unable to take care of the problem that day! One week later they so kindly removed the teeth that were in the worst condition AND THEN: They scheduled me for another appointment (How far out you ask?) ONE WEEK! This kindness has continued through out several months as they continue to make me a NEW SMILE! Which was absent from my life all these years due to embarrassment of the condition of my teeth! Not one single person in the entire clinic has been rude, non caring, or judgmental! Actually the exact opposite: Kind, Caring, Attentive, and made me feel right at home! My new smile is almost done and I can"t Thank God and ALL the people at ADVANTAGE Dental enough! I would encourage and recommend that you go and check them out for yourself! THESE FOLKS ARE A GOD SEND and AWESOME! THANK YOU from the bottom of my heart ADVANTAGE DENTAL!
I personally havent had a bad experience here. They do take a while to get you in for an appointment. Dr. John and his staff are super nice and cool people. They carried a conversation with me, didnt make it seem like they wanted to do their job and get me out I felt welcomed with them. But when you enter the store the receptionist just has this negative vibe, both receptionists actually. They dont talk to you very much and they just stare at there computer the whole time youre waiting. I go to a orthodonist called Johnsons Family Orthodonist and those receptionist are some of the nicest, most professional people Ive met. Maybe the receptionists here should give them a call and ask for advice. Recently I did go to the dentist to get a filling and I seen that the filling was put in after the work was done, but a few days later i seen a whole in my tooth again. So where did the filling go..
Katelyn Van Dyk
If I could give my experience lower the 0 I would. Im a caregiver to a client with parkinsons disease, I just got a call from the (ever so rude and bitchy) receptionist 1 hour before the appointment that my client has been waiting for 2 months for. Cracked tooth and exposed nerve cells. SHE SAT THERE AND AGRUED with me and my client that she couldnt do anything. Finally after 15 minutes of advocating for BASIC HUMAN CARE she made and appointment for him on Albany.... with much resistance because it causes her to actually do her job. She called at 11:45, our appt w as at 1:00. WHY WOULD ANYONE THINK CANCELING AND EMERGENCY DENTIST APPOINTMENT WOULD BE APPROPRIATE ONE HOUR BEFORE. if you have the ability to review different care, do it. These people are unreliable and take dentistry as a complete joke.
❌Google reviews are biased, Google edits reviews and deletes photos that are totally appropriate to the review.❌ 1/27/17 9:20am Rude customer service from some Mexican receptionist that answer the phone and said hello, I didnt even know if I got a hold of the dentists or not.... thats not a good sign for a first contact. Scared me away. Update 4/18/17: I filed a complaint against this company through Advantage Dental and I got a letter return to me saying the disrespectful receptionist did nothing wrong and pretty much I am lying. Thats fine all they had to do is read through the reviews and they would learn a lot. I will not deal with Advantage Dental no longer nor this Clinic. I would not recommend Advantage Dental or this Clinic.
DO NOT TAKE YOUR CHILDREN HERE unless you want them to be afraid of the dentist for the rest of their lives. The dentist lied to my child, saying that hed put down the needle (it was really hidden behind dentists back) and just needed to see something in my sons mouth. My son opened his mouth for the dentist to see, they shoved a spacer in so the boy couldnt shut his mouth, and came in to do the shot. That was 2 years ago and my son STILL has issues with dentists and needles. Thank you, Dentist (I forget his name, Hispanic guy) for making my son despise dentists.
Frustrated at lack of just overall customer service with receptionist. Feel as though the are rude to my family and short with answers, every time Ive had a interaction. Filled out paperwork over 2 months ago, and our phones numbers where not updated at all, so we were treated rudely when we came in to our appts this morning. Only get appts every 2 months. I asked them to call me back to sit in on my daughters 1st dental appt, and the dental assistant said she would and then didnt do it. So finally I had to go back myself. I do not recommend going here
Well I was a little nervous about getting through reception after reading all the comments about them but they were wonderful. I received helpful, professional and friendly service from the lovely Hispanic lady at reception. I had only recently gotten insurance and was given the wrong address for my appt. The receptionist checked my file online, followed up with me about my pain and swelling and gave me the right number to call to get everything rescheduled. She seemed quite normal in all this, not an effort to provide at all. Thanks!
The dental staff are great, but the office staff are rude, in considerate and absolutely no help what so ever! It is ridiculous to have appointments 6 to 8 months out even when a child is in pain. I called at 9 am and was told that to get an appointment for the following week I had to call back at 8 am no later or earlier to make that appointment. Ridiculous to be treated like an inconvenience by a so called professional.
No issues with the actual dentist, but the two Hispanic receptionists are, to put it nicely awful! They are rude and make you feel like an idiot. If I put up with their attitude this long its because I really like the dentist and the way he is with my kids. But Im done bringin them here Im finally fed up with this womens attitudes and lack of customer service.
Worst customer service ever!! The dentist and his staff are extremely nice, but the receptionists are rude and I have waited up front without being greeted at least three times. This surprises me because there are two of them, I would think someone would be there to greet patients. The office would be a lot nicer with more helpful and polite staff.
First time calling this place. Havent seen a dentist in years. The person who picks up asks me for my insurance ID and halfway through reading it to her she just hangs up. What a b****. I dont know if the doctors are any good but their reception just needs to be completely replaced.