|Category:||Eye Care Center|
|Address:||1245 Cumberland Mall, Atlanta, GA 30339, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM|
TERRIBLE CUSTOMER SERVICE! I showed up for my 12:20 eye appointment today 10 mins early, filled out my paperwork, and waited to be called. After 45 minutes, I asked the store associate if she know how far behind they were running. She told me that it would be another 1.5 hours until they could see me! I chuckled and asked her if she thought that customers might want to know that information so that they could reschedule? She replied that I could have asked if they were running behind, lol. This was my first experience with this company, and what a first impression! If they simply would have informed me when I walked in how long I would have had to wait, I would have been perfectly happy rescheduling. Instead they wasted my entire lunch break for nothing. Needless to say I will be buying my prescription glasses and sunglasses from a company that cares more about their customers. And Im going to recommend this example for a case study of how companys lose customers through bad service.
I can’t remember the guy’s name, but he was a great sales man. I ended up spending more money on the HD glasses, but I have to say it was worth it. I’m noticing things are looking more detailed and the TV looks great. Not to mention the lens are thinner, so I dont look like I can see into the future. I can’t wait to go see a movie! Yeah the wait is long. It’s in Cumberland mall. What do you expect? If you don’t want to wait so long then I would suggest going on a weekday, right at 10, when they open. The doctor didn’t seem very experienced because once I got my lens the right one was off. I went back in and they were really nice in helping me correct the issue. Overall I had a good experience. I hate going in malls, but this place is right by the door and parking deck, so I didn’t have to deal with all the people. Overall it was a good experience.
Heres how you get a store like Visionworks: The Georgia Optometric Association has lobbied into law numerous protectionist policies that are not designed to help consumers but to force consumers to purchase more medical "care" than they need - laws which serve not a medical function, but a financial one. When the industry can use legislation to create customers - to force people into their stores for care they neither want or need, you get Visonworks. What incentive do eyeglass and contact lens stores have to give even the baseline level of service I get from my local tire shop? Extremely frustrated and happy to join the fight against protectionist legislation and against this corrupt industry in particular.
I purchased a pair of prescription sunglasses from here and was told they would be ready for pickup in 10 days. When I went to pick them up, they brought out a pair of frames that they claimed were mine. Then they said there must have been a mixup on their end. They later whispered right in front of me that my frames hadnt even been ordered yet. Horrible customer service. I asked for a refund and the retail manager, Gary B., didnt even acknowledge me until the end of the refund process. As he handed me the receipt, he said he sorry but couldnt even look me in the eyes.
Visionworks WONT let patients use their Bathroom so you have to go OUTSIDE Vistionworks, use Cumberland Malls PUBLIC bathroom its like a mile apart!; this is an unsanitary practice and that any eye doctor would allow patients to use its bathroom for sanitary reasons as in any doctors office. The only reason I use Visionworks is for the eye doctor. Overall I wouldnt recommend Visionworks--some of the staff are rude, unprofessional like regular retail mall workers. I question some of the staffs credentials in working with vision care.
I called to see if they had same day appointments. I was told to come in because they had available appointments. When I got there I had a bad feeling because I noticed they were short staffed. I waited an hour and was never helped. Another staff member came to me and after she saw me standing at the front desk. She proceed to say "Youre next." I asked her would I have to wait again after she prepped me? She said yes. I left....with my money! Who has time to just sit and waste? Never coming back.
I was in Cumberland Mall for Black Friday not really going to have my eyes checked and came across Visionworks. The front staff were very courteous and helpful. They explained what I needed to look for in purchasing a frame, which I have never been told. The whole experience took roughly an hour. It got hecked due to Black Friday and the sale they were having, but they were very professional the whole time. I will be using them as my eye place now.
I went twice, each visit was terrible. First I went for an eye exam where they said to walk in and I ended up waiting over an hour. The optometrist was great but the others were useless. The second time the associate gave me a death stare and had zero patience for basic pricing questions.
The WORST location Ive ever been to. I scheduled an appointment and wasnt seen until an HOUR later. Ridiculous. The customer service is subpar and the general manager has a bit of an attitude as well. Not very helpful, just focused on selling crappy frames.
Great experience. Kelly, the licensed Optician at this location, was extremely helpful in getting my lenses adjusted even 30 days after I purchased them. I am at a loss as to why negative reviews are posted of this location but some people are never happy.
Eye exam. We are 10 mins late and I was told there are a few people in front of me when the appointment was set 10 mins earlier than the current time right now. The guy at the front desk said "we double book". Needless to say, I wont ever come back.
S. M. Smith
Salutations to Ms. Nicole Pierce at Visionworks Store#44. She provided exceptional customer service. She was : 1. Extremely knowledgeable, 2. Friendly & full of smiles; 3. Patience and lastly...4. really warm and genuinely caring. Thanks!
People were nice... however, its rude to waste peoples time. When the optometrist hasnt even arrived you probably shouldnt be setting up imaginary appointments. I will probably go to Lenscrafters next time.
I really like this location. I staff are very polite and helpful. And even without an appointment, I was in and out in no time. Not to mention the vast selection of glasses to choose from ... Thanks
Worst Experience of my life!!!! The service was horrible. GO TO LensCrafters !!!!!!!!!!!
They overbook like crazy had to wait over and hour when I made an appointment.
Service could improve . Awful . Needs more helpful workers .
Great experience every time I go