|420 W Rowland St, Covina, CA 91723, USA
|8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–5PM 9AM–5PM
Ive been going to Magan for 26 years I think. Ive waited a few times but when I needed treatment I know others had to wait for me. Urgent care has a lot of matters that need to be desired but I am a chronic migraine sufferer and I cant blame them for not giving me the amount of Demerol Im used to so I suffer through the weekends. It would be so easy to look at my chart and see when I got my last injection and what the quantity was but they prefer to consider me a drug addict and send me home. That is actually my only complaint but I did laugh at the remark made about Lisa Yeung. My thoughts exactly. I always feel like Im in a state of communist rule when seeing her. She thinks she is better than she is but many in that field think they are legends in their own mind. I too was in the medical field and I appreciate a smile just as much as I appreciate honesty. They have a hard job and thanks to Obama they dont make half as much as they should but mostly their hands are tied by the insurance group you come in with. All in all, Magan is a pretty good place to go for medical care. There are so many clinics that give much worse care and dont even try to help you. I go to Magan, my husband goes to Magan and my children have gone to Magan most of their lives. I think the doctors care and urgent care does what they can on a day when every seat is taken. I thank God that Magan has everything I need from a lab to X-ray to great nurses when you need one to great doctors that try their hardest to fight with your insurance company to get you the treatment you need. Their financial office leaves something to be desired but they cant all be perfect. I am happy they have so much to offer me and a staff that cares. Thank you Magan for what you do in our community. Without you things would be so much worse.
I dont know where to begin, this clinic is horrible. The way my elderly parents are cared for is infuriating. They will have an appointment with a card to prove it only to show up and be told they arent scheduled, that they are mistaken. They will need prescription refills and the Dr. will not call it in despite calls and faxes from insurance, we have had to go to the clinic to pick up samples to get by, it took a month to finally get the refill. We have left messages with nurses with no reply in a weeks time, resulting in another call only to be ignored AGAIN. The urgent care is a joke, took my father in with shortness of breath, told hes fine to go home, to which he had a heart attack. The doctors do not listen to concerns and dont like to be asked questions. My parents dont like to make waves and have been patients at Magan since it opened. I just wanted to voice our concerns so hopefully there will be changes. If it was up to me I would leave Magan but my parents are creatures of habit, to their detriment in this case. *UPDATE* YET AGAIN my father had an appointment card and labs, shows up today, checks in at the front desk, waits an HOUR for the Dr. and then is told he doesnt have an appointment. To say I am LIVID is an understatement. Why is Magan so poorly managed?! Why would he be checked in if he didnt have an appointment?!!!!!! I cant take this anymore, he is being seen for a serious health condition which is stressful enough without dealing with this nonsense.
I have been going to Magan for nearly 20 years. I have watched the quality of this health care facility deteriorate. My guess is that they are struggling financially, but that is not an excuse to put profits and cost savings before patient care. The recent decision to close the Coumadin clinic and turn monitoring of this rather dangerous treatment over to primary care physicians has been a disaster for me, and given that most of the Coumadin patients are more elderly than me, puts these patients at risk. Moreover, the monitoring of blood levels (clotting time) has been turned over to the company that does blood draw and testing (they seem very efficient, by the way), but involves a more invasive procedure (blood draw) than the usual way of monitoring clotting times ("finger stick"). This is the final straw for me, and I will be changing health care providers as soon as my employers open enrollment allows me to. It is sad to see a good organization make poor decision, based solely on finances.
Urgent Care Service - Mediocre and not very "urgent at all prepare to wait a couple of hours regardless of the pain youre in. The doctors have no idea what theyre doing and have a very snobbish attitude. Dr. Nepomuceno - Takes months to get an appointment with her and when you need refills she turns a cold shoulder. Over all, bad doctor. - Dr. Patel was the most inconsiderate doctor. He pretty much told my mother in the rudest way, " Oh, your have no chance of living. Time to get on hospice!" I believe a lot of doctors from this place are sponsored by vitas Hospice. I swear it felt like they had us against the wall with the amount of people that came by using every possible strategy to get us to put my poor mother under vitas care. They have no compassion and take an unethical approach to getting your loved ones in their vitas hospice. Stay Away!
Just try making an appointment to see your dr, the wait is 4-8 weeks. They ll tell you to see one of the P.A s temporarily, yet the P.A. I saw, Lisa Yeung was a total snob. She doesnt give you eye contact, no smile, doesnt allow you the chance to speak, and will write off any complaints you have, making it sound as if you re exaggerating. URGENT CARE, went in on Saturday, waited 3 hours with PAIN. Just to have the P.A. Leila write me off as if I was wasting her time. I had to tell her what I think I had. Ordered my own tests and requested pain meds. Magan isnt what it used to be 10+ years ago. Administration has to do something with this, especially the wait time in U.C. When Dr. Alan Flores used to direct the U.C, things were cared about. Oh yeah, staff seem to be miserable. They never smile.
Disappointed on the level of service provided the other day. I took my 11yr old son in to Urgent care for an ear infection and was told I was in collections and in order to be treated I had to pay $149 and the copayment. I didnt have enough money and I explained I had already paid that bill, it did show in their system but it was not showing up at paid in full so I had to walk out at 7:30 pm and find another Urgent care which was difficult. Luckily I found Health Partners in Glendora and they took him in. I called back to clear up the payment situation and my account was paid in full. So unhappy about this, I feel he should have been seen regardless. Also, last two times I went in for myself I was given pills I didnt need, no one cares about people anymore.