|Category:||Eye Care Center|
|Address:||1960 Essington Rd, Joliet, IL 60435, USA|
|Working:||10AM–5PM 10AM–6PM 10AM–5PM 10AM–8PM 10AM–5PM 8AM–1PM Closed|
I had an appt about 1 month ago for eye exam and new glasses/contacts. The website and reviews stated this place was great. WRONG! I had the 8am appt - did not see the doctor till 10am. One lady walked out; I shouldve done the same. They have a very poor selection of frames to choose from - no sunglasses! They made me pay for the contact exam, $78, which they did not tell me up front. I just went to another facility to buy new frames/contacts - they stated Rosin billed me wrong and Ive "used up all my optical insurance and am not eligible to purchase." WHAT?!?! Since I paid for the exam, and was billed, its like I recieved double the alloted frames within a given time. I called Rosin Joliet and the manager Chris said "yea, that was a bad day - sorry - youll have to call corporate to figure this out." Im so angry and upset. Where is the costumer service? DO NOT GO HERE! Im still without glasses that I so desperately need.
Went for contacts and glasses there about 5 months ago. Contacts turned out ok, but they messed up my glasses. Used contact prescription for them. I went back they put in new lenses, but they were made so bad, would almost fall out when I cleaned them. I only wore them at night, but recently started having an eye problem and had to drive in them, and could not see. My old glasses that are 5 years old I could see in to drive, but not the new ones from rosin vision. Went back and they had to make my prescription stronger. They charged me almost 100 to get new lenses that should have been free because they did not do my eye exam correct in the first place. I have never had so many issues with glasses before its ridiculous. Never going there again for sure!
I have been a patient of Dr. Dettman for 15+ years. I highly recommend his practice and staff. Kris is a dream to work with as well. Everyone is beyond helpful and extremely pleasant! Thanks so much for all the help throughout the years.. you all are the best! Not to mention hassle free appointment scheduling and friendly reminders to reorder contacts via Email. Ideal for the busy body schedule I have. Keep up the good work!
Avoid this eye dr. My wife accidentally left her glasses there, called back within hours and they said they didnt have them, and that they even checked the trash. Why would they be tossing glasses in the trash? Also when I received the bill I was charged for 2 visits on the same day, so my insurance wouldnt cover the second one. Their billing dept doesnt answer the phone so the issue is still not resolved.
My family and I truly love Vision Gallery because of Dr. Dettmann and all of the associates - everyone is so friendly. Dr. Dettmann goes above and beyond providing a standard checkup of your vision. If you let him know you are having a problem, he tries his best to find the root and solution to your issue. Thank you to everyone for your dedication!
Dennis is a great doctor, and all the staff there are so nice and helpful. My experience is always the same. I am greeted when I walk in the door, no long waits to be seen, special care when Im being seen and they always speak as Im leaving and make sure I have what I need.
I have been going to Vision Gallery, now Rosin Eye care for the last 20 yrs. The staff is so helpfull and the manager Kris! knows my whole family by name. They have always been fair priced, have lots of inventory, and so nice! I recommend this place all the time.
I have used Rosin Eyecare for my daughter twice. The staff has been helpful while my daughter picked out her first pair of eyeglasses as well as her second. They were flexible during the waiting and the re-fittings that come with kids glasses. Thanks!
The friendly staff and quick turnaround on my contact lens order were greatly appreciated. Dr. Dettman is outstanding--he takes the time to listen and answers questions in an easy to understand way. Im very happy with my experience with Rosin!
I highly recommend Rosin for your eye care needs. The optometrists are very friendly and took their time getting my prescription perfect. They were wonderful to deal with.
The doctor was very thorough and took the time to answer any questions I might have. My new glasses fit well and perform well.
Finally a prescription I can see with! Office staff was organized and friendly,
isabelle Del Real
My husband and I had a great experience at Rosin! The staff is great!!
Great customer service ! Not a long wait time, I was in and out !
Amazing staff an amazing doctors make you feel right at home
Great doctor, great staff! Been there since at least 1996!
Good, fashionable and i have grateful for them helping me.
Great experience nice people and eye doctor very good
Everyone was very helpful and pleasant.