Category: | Eye Care Center |
Address: | 4970 Theodore St, Plainfield, IL 60586, USA |
Phone: | +1 815-577-0020 |
Site: | kuharvision.com |
Rating: | 4.2 |
Working: | 9AM–5PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–5PM 9AM–1PM Closed |
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Laura Bargas
I was called by my sons school informing me that he suffered an eye injury during recess. They tested my sons vision at school and he had blurry vision in his right eye. He could not see past 5 feet. I immediately took my 7 1/2 year old son to Edward Hospitals ER in Plainfield on August 29, 2013. We arrived at 1:00 pm. We waited at the ER check in desk for five minutes before someone arrived to check us in. A nurse came from the back chewing food and eventually checked us in. After giving a brief explanation of my sons injury and how it was sustained, she did a quick vision test and took us to our room by the nurses desk. She took his blood pressure and said the Dr. would be in shortly. 15 minutes later the admissions person came in to get my information for billing. As I was sitting there I could see 3 nurses at the desk just talking and eating. In fact, all they were doing was going to a back area and then coming back to the nursing station chewing. I assumed we were interrupting their lunch time. Shortly after getting showed to the exam room, an ER administrator came in to try and get me to sign up for some type of prescription plan so my son wouldnt have to wait to have his medication filled at the pharmacy. At this point no exam or treatment had been given to my son. I told her I wasnt interested since at this point there wasnt even a treatment plan put in place. I saw a male doctor come out of the back room and then immediately go back in. He did this four times. At no time did he, or any other doctor, come into the room to check on or examine my son. I should note that he had sustained an injury to his head and eye which brought us there in the first place. A different administrator came back @15 minutes later to bring back my license and insurance card. My son and I waited in the exam room for 50 minutes - still never seeing a doctor. I told the administrator I was leaving and taking my son to his pediatrician whos office was located across the parking lot. When we were leaving to go to the other doctors office an ER doctor my child had seen before was sitting up front by the door talking to a nurse. I took him to his pediatrician from Pediatric Health Associates at @ 2:00 pm and was told by a nurse on staff that they were to busy to see him. I then called his eye doctor, Dr. Chad Kuhar, whose office in located in Shorewood, IL. His office was closed so I called his emergency number. Dr. Kuhar met us at his office and examined my son. To our relief my sons vision is ok but he will have a good shiner and his eye might experience some swelling. I am very grateful to Dr. Kuhar for coming in on non-office hours and showing me what good medical treatment is all about. It appears from this experience that Edward ER staff needs to get some education and training in meeting the medical needs of the patients who come to them seeking their treatment. You can be sure I will not be taking my children to this facility again. I also plan on obtaining my childrens medical records from their pediatrician and start the search for a doctor who will never turn my child away in a time of emergency.
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Amy Kouba
Weve been going here for years, back to when it was next to what use to be the Dominicks. I went for glasses, contacts, eye problems, and after-care for Lasik. My husband has gone, and my kids. Ive seen two of the doctors there, Kuhar and Thai. We always got news straight like when it was clear Id need an adjustment after Lasik or when I had a bad eye infection. Theyve told me things about the tests they do that no one has ever discussed before in my life. You get a very thorough exam which is way more than just reading letters off a card. The location they moved to a few years back is close to me and very nice. The only con I have is their appointment scheduling. They can only do 2 family members at a time, together. If you have more you have to schedule for another date or time. That makes no sense to me and is very inconvenient. Ive also been told on more than one occasion that they need part of my husbands SSN to make the appointment. No, Im not saying that over the phone, even part of it. Weve been going here for years and years, use your records. I really wish they would reconsider the scheduling issues, but otherwise were happy with the care.
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Christopher Kramer
Good doctor - terrible service! Its been over a month and I still dont have my glasses. They blame my insurance but Ive ordered glasses from another vision center before with the same insurance and got the glasses in a couple days. The doctor did a great job with the eye exam but his support staff is amateur at best with little understanding of how to inform patients about what to expect with new glasses. The selection of frames is also very limited. I will never go there again.
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Sarah Mills
We have been going here for a couple of years. The doctors are very nice and the support staff is amazing. We always get our glasses quickly and they go out of their way to help with my sons glasses. I would definitely recommend them to anyone in the area.
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Jodene B
Love the patient care here. They are all very personable and really helpful with all your vision needs.