Rosin Eyecare - Streamwood

Reviews 11

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Barb S

Total lack of comprehensive customer care, after your purchase has been made. I ordered 3 pairs of glasses July 6. The Ray Ban sunglasses came in 1st, the broke the next day. I took them in for replacement and rather than taking a new frame from the display case and repairing them immediately, they elected to send them back because it will only take 5 days. I finally got them Aug 1st, and only after I called to see if they were in. My progressive prescription was wrong on the next 2 pairs of glasses. 3 days after I received the 1st pair, I brought them back for modification which they said they would do immediately. 3 days later they called me and said they had a question about my prescription, so they had never even processed the order at that point. My progressive safety glass prescription should have been addressed at the same time, but wasnt, so that when I went to pick them up on AUG 2nd, they were wrong and itll probably be ANOTHER MONTH until I see those. The other poster that mentioned their big push was for selling expensive frames was also spot on. I will take my future business elsewhere.

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dia love

Came here looking for new eye care and it was really good. The staff was super friendly and helpful. I went right into my appointment and everything was explained to me. The Dr was ready right after the first room and was really nice and helpful. And then they checked my insurance and as ready for me when i was done with the Dr, the girl named Kamaya had everything ready and knew how to get the best from my insurance plan. They made everything so simple for me and got a great rates for high end glasses and got me into contacts for the price i used to pay for basic glassses! So im a super happy customer and i highly recommend. They know what they are doing here and got me in and out with all my question answered and was super baby friendly. Thanks so much

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Lisa kradle

My son Kyler wanted to learn how to put contacts instead of wearing glasses. Daniela Laudando is the contact Queen! With much patience, persistence, and guidance, Kyler finally is able to put his contacts in and take them out. Kyler felt very comfortable with her and said that she made a big impact because he was ready to give up and go back to glasses. I mentioned his discouragement to Daniela as she asked me how Kyler was doing practicing at home. Daniela was determined and said bring him in. The two worked together and made it happen. Kyler thinks Daniela is super nice and funny. We both recommend Rosin Eye Care to all who are in need of an Optometrist. The eye doctors and staff are courteous, helpful, and great all around.

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Angel Santoyo

I first came to rosin because it was really close to my house and they accepted my insurance. I usually went to lens crafters in woodfield. I dont know why but at this place I felt more welcome, the girls were really helpful in picking out some glasses that not only I liked but that my girlfriend would like as well. It was pretty funny, my girl was on my phone via video chat talking with the girls at rosin. At the end we all agreed to a pair. Great place. And the doc that did my exam was very patient with me. I kept changing my mind on what lens was better. Towards the end we were talking about sports. Like I said great place

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Nicole Meyer

This review is actually for the Rosin Eyecare in East Dundee. From the friendly receptionist, to the very knowledgeable Dr Weinstein, and to the fantastic woman who helped me pick out a new pair of glasses (I am the most indecisive person in the world) my experience at Rosin was wonderful! I had been going to another eye center for the past 25 years and I was tired of being chastised for not going enough, made to feel like a burden when I would call to try and set up an appointment, or struggle to actually be fit in to see any of the doctors. Switching over to Dr Weinstein and Rosin was a great decision for me.

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Chris Dias

I started coming to this location a little over a year ago. Recently I had some issues with my eyes that became a concern. I went in to have them checked out, but after a while it still wasnt getting better so I returned. Come to find out, after many years of the same contact brand I was allergic to them and had to switch (who knew!). I was SO glad the doctor was able to figure this out. She is very friendly, and made me feel like she wouldnt give up until we had everything figured out and I was comfortable again. Everyone at the office is friendly, and make you feel cared for.

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Holly Lueders

This used to be Primary Eyecare which was a privately owned optical shop and Dr. Combs and his staff were always excellent. I went there one time after it was bought by Rosin and as always Dr. Combs did a thorough exam and was wonderful as always but the new Rosin staff was less than personable and as other reviewers have said, it seems that now they are all about the upsell. I felt like a target with a wallet. Not what Im looking for in a healthcare establishment. I have not returned to Rosin Eyecare even though Dr. Combs is wonderful and still there (I think)...

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Po La

Save your time and money, and do not bother going there! All they want there is to sell, sell, sell. You can buy glasses and contacts online for a fraction of the price Rosin charges! Constant people rotation means that this place does not care about its employees. All current opticians are clueless as to what they are doing. Lazy management, lack of customer service, poor quality lenses and coatings are only few to name. Takes forever to get a poor quality pair of glasses from there... Do yourself a huge favor and go somewhere else!

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Jay C

This store is the epitome of greediness. I went in for an eye exam. They recommended I try daily lens and gave me free samples. I tried them out and didn’t like them. I told them I preferred my weekly acuvues that I have been wearing for years. They wanted me to schedule another eye exam for them to prescribe it. It’s just another ploy to bill the insurance company twice. A true example of what is wrong with our society these days. Everybody wants to get paid more for doing less!! I would definitely avoid going here.

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66

665yyuhdzfheidi gomez

Needed new glasses and im kinda bad with how insurance works but Maya took her time to help me and explain how to take advantage of my plan. Everyone was super nice, front desk sign in with gabby was courteous and fast with no wait. (had an appointment) The manager daniela and kiana were super sweet and didnt mind showing me 100 pairs of glasses was super patient...... Its a busy place but well managed by employees who care, very professional office with great service.

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A Private User

Dr. Whitty conducted a very thorough examination of my eyes - it was not the "bread and butter" appointment. I was at that office for the first time, just looking for a new prescription for my glasses, and will definitely return for my yearly reviews, or as needed. I got full service from the staff - depth tests, color blind test, glaucoma, retina, pupil, you name it! By far, the best eyes examination I ever had.

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