Austin Urban Vet Center

Reviews 10

JO

John Tamel

I was told by the management "never to set foot" in the Vet Center again today, because I questioned a disingenuous policy of the business. The policy of Austin Urban Vet Center is to deny medication requests from online companies that offer the same product at much more competitive pricing. My medication request was initially denied (for the second time) because according to them, 1800PetMeds is not from a "trusted source" and has a "placebo effect" meaning its non-effective. 1800PetMeds has FDA/EPA approval, and it has certification through the National Board of Pharmacy. But according to the management, that isnt good enough. I personally, have never had a problem with any medications from 1800PETMEDS. I explained to them that they are violating federal consumer protection laws and indirectly slandering another business. A consumer has the right to choose who they do business with, but it apparently doesnt matter to them. Under duress, they eventually agreed to filling the medication request, but Austin Urban Vet could offer no plausible explanation or evidence supporting their accusations. Its quite apparent why they take this position, and its for the almighty dollar. Fellow consumers, I recommend that you do not do business with Austin Urban Vet Center, it doesnt appear to be trustworthy. If you question their policies, you may be banned as well and it will be a waste of your time. On a separate note - The level of care is satisfactory, but overpriced. If you have any questions or concerns, please contact me.

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Gregory Thurnher

First and last bad experience here. Generally always available and easy to schedule. Never seen the same doctor once. Brought my pug in for annuals. They got me in and out, $500 later. I generally didnt have an issue overpaying for the convenience, but I thought after 5 years of using this establishment I would have had the benefit of some compassion. My dog developed an abscess on her belly. Not certain if Austin UV caused it with the barage of medications, overlooked it, or if developed after her appointmwnt. Issue is, I called them during normal business hours, asked to be seen same day, and was denied. The receptionist put me on hold to "see what she could do." She got back on the phone and confirmed she could do nothing. I asked her which doctor deinied my request, and she later stated she didnt ask a doctor. Ironically, the urgent hospital was less costly than a normal appointnent anyway. Thanks for the lesson. No thanks for the compassion. Great place to be a nimbrr. Never returning.

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Peggy Hanley

I visited Austin Urban Veterinary Center on the recommendation of our trainer and could not have felt better about my experience. I have a rescue pet that has exhibited some behavior issues, mainly severe fear aggression. Visits at other vet centers were frustrating and made me feel that the situation with our pet was hopeless. Dr. Helen and her team were patient, kind, and caring - to both me and my dog. They focused their attention on making the visit as fearless as possible so that we dont make the fear aggression issues worse. The entire staff was trained in how to respond and work with us - taking some of the stress out of the situation for me. The team spoke to me with a great deal of respect, giving me various options on how to most effectively utilize the visit for the comfort everyone involved. My lovely pet is now feeling much better and I am feeling more confident in the fact that Austin Urban Veterinary Center is dedicated to helping me keep her healthy and happy.

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Jessica Harper

I have been taking my dachshund and two cats here for 5 years. The staff from the front desk to the vets and vet techs are top notch. Even calling to get an emailed copy of my dogs shot records is a breeze and pleasure! The main reason I write this review is because my dachshund hurt her back a couple of years ago. Dr. Laurie and staff were extremely caring and diligent about my dogs pain and keeping her comfortable and safe as she was crate bound for two months while healing. In addition to pain control meds and anti-inflammatories, Dr. Laurie also prescribed herbal remedies, natural oils and acupuncture for my dog, which unbelievably, truly helped aid and catalyze her recovery. Surgery was considered a last resort, and Im so glad my dog (and my wallet) didnt have to endure that. My dog is doing great now, and is a healthy and happy pup. You can count on Austin Urban Vet to take care of your fur baby!

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Paula A

Convenient, readily available, and caring. Everyone at Austin Urban Vet center was an excellent provider to my geriatric large dog. They treated her as if she was their own pet, we were able to conveniently schedule appointments, and Dr. Helen always offered several progressive options for treatment. I believe that they helped to increase my dogs lifespan. When it was time for her to be euthanized, we could not have received better care. Dr. Helen, Dr. Erin, and the AUVC staff were compassionate and personal, and helped us through the experience. I highly recommend this vet!

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A Private User

We recently took our cat here and to sum up our experience I could not be happier with them. They actually seemed to care about him and even called to check on him after we brought him home. They knew we were on a budget so they did their best to work with us. The only thing wrong was they accidently charged us for a procedure but when we called a week later to explain the issue they were instantly apologetic and willing to refund us I couldnt believe how great the customer service was you honestly cant find that anymore. I would definitely recommend this place.

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Athena la Rue

I took my beloved Airedale there, he had some issues that were hard to diagnose. He was in Friday am for Xrays and I could tell he had taken a turn. He went downhill rapidly over the weekend, on monday Dr. Homburg gave me some bad news which I suspected as he really hardly moved after Saturday. It was inevitable. My sister flew out to be with me, my boss and a girlfriend stayed w me and Dr Homberg came to my house to set him free. He was able to leave surrounded by those he loved. I appreciate her for being able to do this.

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Sara Kneeland

Possibly the best place on earth. Ive been taking my dog here for about a year and weve gone for everything from your regular checkups to a life-threatening scare. Each time they treat her like the princess she is and I am beyond thankful for them. Trust me, my dog has literally been here for everything (not a bad mom, I swear... possibly a little over protective? who knows) and each experience has been wonderful. If you are looking for a place to take your pet, I hope you just found your answer.

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Amanda Moore

This is the best vet Ive ever had and Ive had animals my whole life. Dr. Erin Homburg is thoughtful, thorough and spends the time it takes to take care of issues and arm you with the information you need to keep your animals healthy and happy. Shell call you back, answer emails and addresses any and all concerns when it comes to the health of your animal. Plus shes fun! The staff is great too! Theyre all friendly, smart and thoughtful. I wish I could give them more stars. Hands down the best!!!

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Maureen Chunta

My pup just had his first vet check up with Austin Urban Vet after going to Banfield for 2 years. I was delighted by how professional and personal the staff is. Its the same quality of care you get from a good primary physician. The private exam rooms dont feel super medical/sterile -- Theyre welcoming, clean, and really do feel like youre at a human doctors office! Im glad I made the switch to Austin Urban Vet and Ive only heard great things from other people who bring their pets here.

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