Advanced Home Care

120 Sweeten Creek Rd, Asheville, NC 28803, USA

Category:	Medical Supply Store
Address:	120 Sweeten Creek Rd, Asheville, NC 28803, USA
Phone:	+1 800-868-8822 ext. 6910
Site:	shop.advhomecare.org
Rating:	2.1
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 7

Reviews 14

denise whiteside

I tried getting a rollator and shower stool since the first of the year 2016. The first time I was sent a walker and rollator, both were bariatric, which I dont need. When I called to arrange pick up I was told that they would have to call my Dr. to tell them I refused the equipment, of course I did, it wouldnt fir through my doors. They also told me that it didnt matter what my Dr. ordered, they determined if I needed bariatric or not. . CRAZY!! I kept working with them and my Dr. sent a detailed script of exactly the product name, model and product model number. It was product from a vender they use, I had my ins. co call to verify it would be covered and Advanced called and told me that they would NOT give me the item no matter what unless I self pay because my in. co prob lied about paying because thats what insurance companies do...they lie. I told them to close my file and never contact me again. What a waste of peoples time. No one should even try to deal with them. 2 months!! I complained to my ins. co and have told anyone who would listen how horrible my experience was.

Michele Morris

I will make this short and to the point. I may have insurance, but I dont like the fact that these people are inflating their supply prices because they can. Over $100.00 for something that should cost no more than $ 10.00 is a bit too much. I needed a new reservoir for my cpap machine, and I was told that I could not get a new one because the cpap machine I had was discontinued. That was a year ago. I had to get a new machine. Today I found out that the reservoir I needed is still available. I didnt need a new machine after all. The last thing is that I have to have my supplies mailed to me now. It is suppose to take 8 to 10 days to get them. It has been 12 days now, no supplies yet. I called and was told they have no order for my supplies. They are going to rush them to me, so they say. As soon as they are here, I am going to find some other co. for my supplies, after I check their rating! Avoid this company at all cost.

Terrell Clark

Bad. Ambulance chasers. Showed up at hospital trying to hard sell oxygen. Ended up using them. We have called twice in 4 months for oxygen to be refilled both times they were very rude. "We dont do deliverys on the weekend, unless hospice"....ok..This time we called on Tuesday. We were told it will be delivered on Friday. "Thats our delivery day ." ( So, apparently you can only get oxygen 1 day a week. Im not sure what they do the other 6 days of the week. )Thats not what your told when they show up unannounced at your hospital room. They promise you such great service and the man was very nice. The rest of the company is not nice and they have false promises. I Would never use these people again. Try Lincare or Aeroflow. Have got to be better than this company.

George Kosinski

they double billed me for a transfer bench, for which they got paid and billed about $700 for a wheelchair that costs $140 on Amazon and about $200 with Advanced Home Care themselves! And they call themselves a not-for-profit company! I wonder how much commission they give CarePartners who are conveniently located across the road while processing consumer patients!! when you ask them to justify their charges they refuse to do so in writing. I have learned a new term as a post stroke survivor – "vendor abuse" - there needs to be a registry for this kind of serial behavior

Mark S

Was given a very quick run through and sent on my way on a brand new diagnosis and equipment I had never used in my life. I called a couple weeks later and while the woman was nice, and she did show me some things, there was still much I did not know. When I went to the doctor and complained they put me with another company. Turned out I had the wrong mask size, was uninformed that I could get a new mask every 30 days. Was not given good cleaning directions. Not show how to manually adjust some settings These guys are just ripping off your insurance. stay away

Edwin Wells

Not customer service friendly. Every time I go in there there prices and procedures change. They charge higher prices if use insurance. I usually just pay for it myself. Today they wanted to charge $176.00 for CPAP mask, same one I paid 8 months ago for $114.00. I told them I would not pay that much and left. Been buying there for 10 years but not no more. They dont care. I already found same one online from another company for $85.00 free shipping.

donna hensley

The people answering the phone very rude insisting I had been in Sylva office instead of ASHEVILLE. Then when I explain to her it was for my husband not me she got angry Then she hung up on me I need desperately this item in morning or I would be going somewhere else. I have used this company for four family members. But never again. There is no call for rudeness.

Tom Wakefield

I called the number to order simply a mask for my CPAP. The automated messaging service which answered my call was so weakly spoken I could not hear the individual wordes being spoken--once I actuated one of the required buttons I was sent to another automated message--I gave up!! and Hung up.

Anny Bestel

They are very difficult to get a hold of by phone. On hold for way too long every single time. I am considering looking at the other company in Asheville that provides the same products and services.

Walter Beals

These people take advantage of sick people and rape them with huge costs on medical equipment!!! Im having to pay $213 for a plastic face mask and some straps. $213!!!!

Steve Henry

I have used them several times. Each time was a good experience. One time they stayed a few minutes late for me. Good team and pricing.

Vickilynn Haycraft

Theyve been wonderful to me in providing my CPAP supplies and help with the machine.

M Black

NOT A FAN, I WILL TRY ANOTHER COMPANY ADVISE YOU DO THE SAME.

Kelly Pineda

Staff was great and very helpful!