Pyramid Healthcare Allentown Outpatient

1605 N Cedar Crest Blvd #602, Allentown, PA 18104, USA

Category:	Rehabilitation Center
Address:	1605 N Cedar Crest Blvd #602, Allentown, PA 18104, USA
Phone:	+1 484-218-3144
Site:	pyramidhealthcarepa.com
Rating:	2.3
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–4PM Closed Closed

Location

Photos 2

Reviews 7

Brian Reichert

For some stupid reason they are walk in only. You dont even have the option to make an appointment. After waiting nearly 5 hours and being ignored when we asked what was taking so long we were told to leave and come back another day. We werent the only ones. While there, one person said it was her THIRD attempt to be seen there. Let me be plain here, she was told to come back another day TWICE after waiting hours to be seen. At one point we were even told we had no right to question their scheduling practices. Seriously? Is this anyway to run a business? Is this anyway to treat people who are hurting and coming there for help? How can any medical facility be so heartless as to not have the staff they need to actually do their jobs? Its plain that they do not want to have the necessary staff to deal with their work load. This shows me that their primary focus is the bottom line and not the patients they are so poorly serving. If this place is your only option and you have no choice then go for it. But if you have any other place you can go I would say to avoid Pyramid like the plague. One star is too generous for this organization.

Tina Betsa

This place is a joke! My daughter was attending the program, Dawn was her counselor. She never returned any phone calls and basically didnt provide any treatment to my daughter. My daughter used through out most of the program and despite trying to get help from her counselor nothing was done and I got my daughter into another rehab. It seemed so disorganized, the lady at the front desk is extremely rude and has no customer service skills when talking to anyone. Im amazed they call this treatment! My daughter sat in a group 95%of the time and basically says it was people talking about their day and nothing treatment related. How is that considered treatment?i also filed a complaint with insurance because nothing was done by this place! One big fat joke where no one seems to know what they are doing! I would never recommend anyone here!

Calvin Cericola

This has to be, bar none, the most disorganized, incompetent organization I have ever encountered, I kid you not. It is staffed by young, inexperienced people who have no idea whats going on. Try speaking w any one of them by phone and youd think youre talking to a junior high student. If you are looking for help for a loved one, youd be making a big mistake. They are quick to act accommodating in terms of treatment time lines only to get the insurance money and sign up, but later retract these verbal commitments claiming "scheduling error" whatever that means. I can only say that these folks have a lot of nerve especially in this business where honesty, commitment, punctuality, etc is essential. Im absolutely furious that these people remain in business. They should be reported and thats my intention.

Maddie Bartos

So first, they canceled on me for 4 weeks because my counselor had issues then resigned, as if that wasnt a red flag then, my next counselor set me up with an appointment for the wrong day, I confirmed it was the wrong day then she proceeded to call me when I wasnt there... On the wrong day. Hmm. She didnt listen when I talked, always had an attitude and doesnt respect me. She axts like she is better than me and always has a chip on her shoulder. I want help, not to be judged. Thanks pyramid for showing me what NOT to do.

Jordan Flores

One of the worst experiences I have ever had. Very unprofessional and the Spanish lady at the front desk is rude and got something up her behind. Asked in on a Monday at 9am waited in the waiting room for almost 4 hours without being seen. This place should be closed down.

Shannon Kovecses

Although it is a bit unorganized, my counselor was Wendy Sommers. She was great for me. Found a place to take me full time in a short notice, and organized then to pick me up. I have been sober 1 year to date. And have Wendy to thank for that. God bless

Horatio Adams

Dont even go here, honestly.