Keystone Dental Care

Reviews 3

AS

Ashley Harnish

NO STARS! Do NOT take your family here, this place is HORRIBLE ! There are 5 members in my family and we all had epically bad experiences with them. They messed up my oldest childs teeth so bad are insurance stepped in to inform us and them that they would not approve any more work until they fixed what they had done. I went in to talk to them about it and the lady snapped at me saying that they had 3 of there dentist look at the xrays and they all said it was fine and that it was my insurance not wanting to pay. Even though The xrays showed clearly that they drilled outside of my daughters root canal and into her jaw, but she would not acknowledge the xrays. Also they never talked about her needing crowns on eighter teeth until after they messed up her second root canal which fractured her tooth. Come to find out a crown on a root canal is standard procedure. Now I have to find a dentist to go back in and fix what they did, after they had already went back in on the one tooth 3 times spending 3-4 hours each time in her mouth. My daughters other root canal that they did failed. I found out from another dentist that that a crown should have been apart of my daughters and my treatment plan from the start. So now my daughter might loss two teeth because of there lack of professionalism. My sons dentist recommended braces to him, my son said he didnt want braces and the dentist asked him why hed want to have a gap in his teeth... my son said he liked his teeth the way they are and the dentist gave him a stink face and snikered. My Youngest had two cavities that the short and none child friendly dentist wanted to work on before they had the gas hooked back up, I said Id rather wait until she could get gas and not be tramatized by the local shoots. Because my daughter freaks out when in pain, but the dentist cut me off while I was telling her about my daughter her patient. Saying it wasnt nessesary. That RUDE little know it all took no time to get to know her new little patient. My husband was added as a new patient almost a year ago and he still hasnt got an appointment to be seen, and hed still be in pain if hed waited on them... They told him to call back in November when he called back in June. They did my daughters root canal around the same time they fixed one of my old fillings that fell out, they filled it with metal even though I asked for white composite. They again never said anything about it needing a crown and a week later the tooth fractured, when I went in to have them fix it... the dentist said yeah thats why we recommend crowns for that size of filling because fractures for that size filling is common. WHAT? They didnt tell me that before they did the work and it oviusly wasnt apart of my treatment plan when it clearly should of been. It was at that visit I started doing my own research and getting other Dentists opinions for me and my Daughters work and they all agreed with my insurance that the work this office does is not standard and the work needs to be fixed. SAVE YOUR TIME, MONEY, and SANITY and take your family some place else! And Keystone dont bother commenting on my post I will never again waist my time with you and there is no way in **** Id ever let anyone at your office "fix" what damage they have done let alone do any more work on anyone I care about.

KA

Katie Anonymous

I cannot say enough about this place. Im a former employee so Ill give insight as to some of the misunderstanding of these reviews. -if you have a toothache, you will be scheduled sooner than "months out" they have emergency blocks that arent to be filled until 24hrs prior at a minimum. If youre being scheduled far out you arent in pain. You will most likely see a different provider if there blocks are filled. Call first thing at open to greater your chances. -if you show up 10+ minutes late to your appt you will be rescheduled most likely. This is a busy practice seeing half of the community. If you cant give the courtesy of showing up when you agreed to then they do not have to give you theirs. These people have lives, patients, would like to make it home to their families. -if you are referred out its not due to laziness, its due to the provider not feeling comfortable with the treatment and is helping you the best way they can. It could be more harm than good if they do something. Also, if you dont call the refered options and wait until the pain is unbearable you will leave with another referral and a script of ibuprofen. Respect the treatment plan. - if they saw your child and refered them out its because they werent cooperative and the environment was more of a hazard than helpful. Some children respond best at pediatric dentists who specialize in children. Do you honestly think a provider would want to traumatize your little one? No. Not at all. Where does that benefit anyone? Think. Also, if they say they are willing to try again after the cleaning it doesnt mean its because they think it should be done first its to give your little one an oppertunity to become comfortable in the chair and grow older and mature. - if they tell you they have to submit to your insurance and even though they know itll be rejected they are legally binded to that protocol. Every patient is different some have medical conditions that qualify them despite it usually not being covered. They have to submit before reduced fee can come into play. - if you have 10 cavities and are complaining you cant get in this entire treatment plan could be avoided if you brushed your teeth and flossed. All of the employees here are amazing. They go above and beyond even when it means not getting a lunch or to get off early to watch their child play a sport. There are renovations taking place and lots of new faces. Please be considerate of how difficult there jobs are when they are constantly being shifted due to construction.

ST

Stephanie Courtney

NO STARS! I chose one star but Google changes it to 5? THEIR TIME IS THE MOST VALUABLE ASSET IN THE UNIVERSE YOUR TIME IS IRRELEVANT THEY ARE ALL BETTER THAN YOU YOU ARE NOT TREATED AS A CUSTOMER If you arrive "on time" or a few minutes late they will put you on a "naughty list" which entails more trouble scheduling appointments, and the levying of additional disrespectful behavior and policies. Ive been on and off the "naughty list" several times as ridiculous as it is. My last appointment was scheduled for 5 MONTHS in advance. They called me 2 weeks before to reschedule a cleaning. FINE. I telephone them the day of the appointment 3 HOURS BEFORE to tell them that I might be running late. NOTHING THEY CAN DO THEY SAY. Race to get to the appointment, stand in line for 5 minutes for them to tell me I am 2 minutes too late and will have to reschedule. KEYSTONE DENTAL you can burden someone else with your demerits and your condescending attitudes! I always paid my bill in CASH. Now my CASH goes to some other dentist who is just a tad less shitty than you! What a bunch of miserable bastards! I am not contacting anyone at Keystone Dental. I am done with you. You have wasted my time on more than one occasion. I already had my teeth cleaned by another dentist and I WONT BE BACK.... EVER