Holly Park Medical & Dental Clinic (ICHS) - International Community Health Services

Reviews 5

JO

Jonny Auto

The dental clinic is booked out for 5 months if you are myself, while quizzing others revealed that 3 months seems to be the norm wait time. I waited 5 months for today, to finally have my cavities filled that have been hurting, only to be sabotaged by both secretaries, one who scheduled me for a service I already did. Re-scheduling reveals that the next available exam is another 5 months in May. I was in shock thinking I will have to deal with 5 months of pain because they will only do a certain amount of work per visit. Last time my upper teeth were cleaned. I was told to floss more because I was losing bone, etc. I opted to use an "emergency" day and wait for a spot, like I did 5 months ago. I finally meet with the doctor to have him say they messed up, and to reschedule. He then launched into robot mode and said the same thing about bone loss, gum disease, etc. It was the exact same speech as last time. I tried to stop him and ask questions that pertain to me but got nowhere, and this strange behaviour seemed to infect the entire staff. I repeatedly needed to ask what service they were going to provide me They suspiciously had ex-rayd only one tooth, which got my hopes up that they would at least put in one filling today which didnt happen. I kept asking what exactly was the purpose of pulling me back there without having my xrays ready. I also asked him whether or not I could fill the cavity myself, how is it that he could notice bone loss, and many other questions that went completely ignored. He spoke on as if we were reading the dictionary, twice I told him that I had no sensitive teeth because he kept saying that he was going to put on to help sensitivity of my teeth. If this gel was going to feel over the cavities then I would have felt that they did something for me today. I grew suspicious when he refused to tell me how long the gel is on your teeth roughly. I told him that I would not like the fluoride or paste on my teeth, nor did I want or need something for sensitivity, which is something that does not pertain to me. When it became clear that he had nothing that he could do, It was too late. He had already put the paste on my teeth which took no more than 10 seconds. She only got that far with me because he dodged all my questions, like why I had an x-ray on a tooth that he had no time to work on, or why he would put sensitivity paste on teeth that are not sensitive, or why he refused to believe me the last time I was there, the other lady had done some cleaning on my upper teeth. (free of charge). The employees are public defenders of the medical world. They are the barrel doctors who have lost their humanity, and now just try to justify putting you in the chair, because once you have accepted their service you are liable to pay, whether you protested it, whether you needed it...thats not important because you need every service they provide. I set myself a new appointment its in May...5 months away, which ironically will make my x-rays become unusable (1 year)....perpetuating the madness and restarting the cycle..

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TR

Tran Lam

The incompetency of this building is horrendous and should be frown upon. I came in to get something done as simple as a TB test. Yet, it turned into this complicated process due to the lack of knowledge of some of the staff here. I ended up booking unnecessary appointments due to misleading information given to me. Wasted my time since I had to take off work only to come in and have them tell me they did the first step of The TB test wrong and have me rescheduled. After all the rescheduling, the ladies in the front desk gave me a big fat attitude even though all of this could be solved if they did their jobs right. Plus, it seems as if no one here knows how to read a simple tb test because they had 3-4 people coming in and out to look at my tb test spot. Not to mention I had to argue my way out of the "you look positive" statement. The list goes on about the incompetency of this clinic...but we shall continue Like every other comments here, the wait to be called in was absolutely dreadful and absurd. For every single one of my appointments, they made me wait for about an hour before calling me in. So people, unless you have no other alternative health clinics to go to, save yourself the time and money and for your own sake, DO NOT go here. Though I would say this review doesnt apply to all staff since there was this young male RN who explained everything to be properly and helped me out when the others failed to do so. I will not being coming back here after my follow up appointment. My personal experience here was awful and I shouldve went somewhere else instead. Id given it a 0 star if I could.

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A

A Private User

Ever had a problem with your body? whether it is a headache, a stom ache, the flu, the cold, or even a slight fever? Well you can easily schedule for an appointment ahead of time; even the day before and you will be guaranteed to get an appointment. However that is not the case for the Dental office. They would only kindly do so if it was an emergency. Now that is understandable. But if you ever needed an exam or a teeth clean it doesnt take a few days to schedule, no, it takes months! I went to Holly Park Medical and Dental Clinic because it was close and I thought I could be treated like a real patient. After months of multiple rescheduling on their behalf and the amount of mis communication with the receptionists; I felt I was a being from another planet. Either because the employees were misunderstanding or simply incompetent... that everything I said felt disregarded. I have never experienced a worse type of service in my entire life. Im never going back to this clinic.

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JU

Julie Hoang

If I can give this no stars I would. Ive been going here for as long as I can remember and that is because its close to my home and that accepts my type of insurance, thats the only reason why I continue to go. Other than that the service there is so horrible. The receptionists in the dental service are very rude and inpatient. They also make rude comments in their native language which I so happen to understand. The other side where you go for Doctor check ups take forever. Several times they have forgotten I have even checked in and I end up waiting over an hour to meet with my doctor. The doctors are okay, they are kind and proficient but the wait is terrible. There is never avalible appointments open when you need it right away, the next open one is mostly in the next 2-3 months, not weeks, but months. They should really hire more people or replace some employees there because it is not a very welcoming place.

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MA

May Habuoi

schedule an appointment but reschedule it one week before. Appointment on Dec 10 and calling and reschedule on Dec 3. The rescheduling appointment is January 6. In Dec 27, Received a letter state that you missed your appointments with your doctor. Calling back an had no appointment. After that, I call an complaint about this situation. They state that they can not do anything since the person talk to me on the phone has nothing identity. If you are still do business via phone with them. Remember to asked , what is your names, what race are you, and what is your like receptionist numbers to get the information down. And remember what time did you call and what day. With all of this, it may not still works. I chose myself to find a more reliable service. But if you want to stick with them. Good luck.

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