Apria Healthcare

Reviews 12

CA

Cathy c

HORRIBLE COMPANY. DO YOURSELF A BIG FAVOR AND STAY AWAY. MY RESPIRATORY ILLNESS IS NOW WORSE BECAUSE AFTER OVER A DOZEN PHONE CALLS TO THEM IN 2 DAYS THEY SIMPLY COULDNT HANDLE DELIVERING A SIMPLE NEBULIZER MACHINE. IF THEY WERE THIS INEPT FOR SUCH A SIMPLE ORDER, DO NOT TRUST THEM WITH ANYTHING ELSE. WITH EACH PHONE CALL TO THEM, CUSTOMER SERVICE JUST KEPT COMING UP WITH MORE LIES AS TO WHY THE ORDER WASNT PROCESSED...LIKE... YOUR DR. DIDNT GIVE US YOUR PHONE NUMBER SO WE JUST PUT YOUR ORDER ON HOLD.....THEN AFTER 24 HOURS OF RECALLING THEY CAME UP WITH A NEW ONE....YOUR INSURANCE ID IS INCORRECT. REALLY? SO I CALLED MY DR AND NOT ONLY WAS MY PHONE NUMBER ON THE SCRIPT BUT THE CORRECT ID WAS ALSO ON HER SCRIPT. SO HERE IT IS: MY "STAT" ORDER WHICH WAS SUPPOSED TO BE DELIVERED YESTERDAY IS NO WHERE IN SITE. I HAD TO CANCEL AND START FROM SCRATCH WITH ANOTHER COMPANY WHO ASSURES ME I WILL GET IT TODAY. APRIA DOES NOT DESERVE TO BE IN THE HEALTH CARE INDUSTRY. DONT THEY REALIZE THAT PEOPLES HEALTH IS IN THEIR HANDS?

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CA

catherine abrahamsen

The most recent experience I had with apria has been very frustrating. I was giving the run around on the phone for several days. Ive been a client of Apria for over 15 years and instead of them getting better as promised it just keep get worse. I was told my supplies were being delivered several times only to be told it was a mistake. After being without items that are desperately needed I called again and asked to speak to a branch manager. Guess what? I was trasfer to a voice mail and never to get a return call. Her name i was told is Marisol. Not sure even if Im being give the right info anymore. What upsets me most is the inconsistencies in each person story to me and the lack of concern for the patients safety. Without my monthly supplies I cannot live with my family. I require these items to live and breath something most take for granted. So I hope with this review Apria will start to look into what is going on in this company and fix it. Thank you.

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fred rogers Humes

I live on Long Island and the number I called was as LongIsland, plain view number. I had difficulties understanding the lady who I spoke to , not because she did not speak well , rather that the connection was bad...after 10 min. We were able to converse and she said she would have someone call me today. I I asked her where she was located and she said the Philippines, it became clear as to why our connection was so bad. Also when you make this call all they are doing is setting up an appointment for the local company to call you, no wonder people are complaining that it takes so long to actually get the service to the end user and that so much information is lost because the information is passes through so many hands....PS I am still waiting for the return call!! By the way I have COPD and my regulator on the oxygen supply is acting erratically and needs replacing if I am to get the right dosage!

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Vince Ross

Apria health care is a nightmare of a company. If you can use any other of the smaller companies by all means do so. The problems with this company are many. One of the biggest issues is there centralized customer service. They are impossible to deal with. They will not let you speak with the local branch even if you are already working with somebody there. They will give you misinformation and will not check with the locals even when they know dont have correct info. Forget it if you get one of the robots in the Philippines .. Then you are really screwed. The best thing to do is just walk into the local branch to clear issues up. They are sometimes clueless to but better then their customer service.

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JO

Jon B

they accept my primary insurance as a network provider my secondary insurance pays the yearly deductible aprea always bills me and tells me it is a courtesy to bill secondary secondary insurance tells me they also accept aprea as a network provider and that they should be billing them and not me and that billing secondary as a courtesy is ridiculous after receiving at least a half dozen bills and being threatened with collection they finally bill secondary were paid and all are happy aprea is a terrible company

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J Kessler

I have been trying to get breathing tube for my Nebulizer since NOV. 17th. I asked my doctors office n even they said there are the worst and suggested I just go directly to Plainvoew location and get it myself. I dialed the local number thinking I was FINALLY going to talk to someone at the location. I was WRONG! Instead my call was answered by a nice man in the Philippines! Will stop in and see if anyone still works there. At temps of 24* and below, they stock items that people really need!

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Annamarie Cafaro

Waited 18minutes before someone answered and I had a very rude rep who just made me feel like she needed to get rid of the call. The company had me down for a wheelchair and my script was for a 4 wheel walker with seat and I was told that I need to just wait till they are ready and only then will I get a phone call. Just wish my Human Gold Plus Ins had other companies to offer in network. I am stuck!

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Joyce Sammis

Zero stars. Called 17 times in 2 months for a wheelchair for my 90 year old mom. Frustrating,dismissive employees who have trouble spelling your name back to you.. They want credit card info before you know how much is due and when they will deliver. They promise calls back in 24-48 hours but never call. I didnt think a DME company could be worse than Landauer Medstar but they are.

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debra bolton

Received a call that a technician to service my fathers oxygen equipment would be at his home on Friday. Never given an approximate time. Called to inquire and had to deal with customer service. Had a very difficult time understanding the representative because he spoke so quickly and with a heavy accent. The company should hire representatives who can be understood.

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Joseph Perez

When I got the cpap i was mever measured for the mask. Was never shown how to.wear the mask or macine settings. When i was billed double, it took weeks to straighten out. When I needed a printout for results they couldnt find a tech to do iy and had to wait and no one else waoting. Not to mention tjey were rude. They should change their name to Inept Healthcare

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Debbie Giordano

If I could choose no star I would. Most incompetent bunch of people Ive ever dealt with. Just had an all out blowout with another individual apparently calling from India that I could hardly understand and the call ended with me asking that I be wiped out of their system as if I never existed! There are other companies out there and I dont need you. Im done!!

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Stephen Sullivan

Called today to find out when I was going to get my portable o2 machine since the one I have has a low oxygen purity alarm. I can not even get the correct information to see if they can replace the one I have. The phone calls are answered out of this country. This a bad thing for a company of this size to not have people help you here in your local office.

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