Stack Veterinary Hospital

Reviews 4

NE

Ned Mascato

I just cant say enough about how wonderful Stack Veterinary Hospital. I had used another Veterinary Hospital close to my home the past 4 years and left for personal reasons.So in my search for a better fit for my 2 hairless Xolos and Chinese Created I started with asking friends, family,coworkers, the dog rescue I volunteer for and a many mentioned how wonderful Stacks was in every regard not one bit of negative other than some thought was a bit on higher prices but with that said this practice is very modern ,has a huge team well trained experienced team and a history of many years of service treating our communitys loved pets after doing all my resurching for the very best care I could offer my very much loved dogs now my experience with cost was really no different and I believe very comparable to many others in CNY and I can say this without a doubt due to me and my partner are on ssdi and work pt so cost is very important to us.So I emailed Stacks explaining my needs for my dogs I not only a email but a phone call from Stacks coodnater she the next day .she was fantastic all around and she was really explained all my questions in great details .so I I made a appointment my male xolo Angel had a growth in middle of this throat they got me in asap . I was greeted right away and my dogs aswell while filling out paper work not much because they called my former vet and had every thing a ready so hardly any paperwork if staff members came out for anything my and other peoples dogs were greeted with such warmth .so I look around recpion area was spotless.then like 10 mins vet assistant came out took us in super clean room were she asked and asked if we had any questions she was wonderful. So she went to get DR Stack he did a extensive physical exam answered all our concerns with Angel he had to do a fine needle aspiration of lump he was as kind to ask if I wanted him to do with us in the room or in back I could not bare to see my baby boy getting poked so he and wonderful tech took him in back then I remembered he needed his heartworm test so I went in hall I happen to see a vet and asked if she could tell them in the back to do that she happy did impressive to me Dr,Stack came in like 10 mins explained in great detail and I asked a million questions he was so kind and caring about Angel he left and vet assistant came back cut Angels nails oh she did that in back but explained that test results would be back next day and if we had any other questions me of couse did and she was so pleasant do so and you pay right there wow . Well as her and Dr,Stack said next day Dr Stack himself called me I was working but he left detailed message and I called back on break they found Dr,Stack and it was not cancer but he said it probably be best to remove since it grew fast and he even said he could do it or my past vet heck no I wanted it done there.sorry so entailed but for me to be this impressed by whole experience to write this much says alot how wonderful they truly are my other dogs will go there as well , so if you want a vet hospital that really is detailed oriented treat owner and pet or pets that has a huge team with experience, Rich history that has truly the best care your pet needs and deserves you need to experience how wonderful Stacks is and prices are more than resalable for the the finest quality care for your loved pet and I feel you owe it to you pet to give them a try I can say with 99.9% you will feel as I do sorry so long but I wanted people to know this is a great Hospital Thank you Stacks

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BA

Barbara Force

These guys are excellent. In all my life, I have never had a kitty who manages to get herself into so much trouble (including electrocuting herself, flat out not eating for a week from anxiety, and the typical issues from being adopted from a hoarding situation). The Stack Team has accommodated every single sudden emergency with finesse. Considering the cost of the procedures, this place is not expensive. I was scared the first time I came in that I would be gouged based on the reviews. Far from it! They send me home with an itemized receipt every time so I can research the cost and get a feel for what I was paying for. Little Peppers pain meds? $32 for a weeks supply of the "good stuff" (or less for the stuff she wont take.) Emergency vet visit in which I ran into the office, blasted into a room, and cried to the vet tech and Dr. Stokes? About forty bucks. I dont have pet insurance, and I know from working with human doctors how expensive materials are at the office. Theyre also paying for their great staff! I have liked all of the doctors here, but lately I have been seeing Dr. Stokes the most. She is the most visible cat lady. She is the only doctor I have ever seen hold a cat the way that I want Pepper to be held. She is extremely understanding, never gives unnecessary treatment, always prioritizes my Peppers health, and is understanding of my needs. Shes also fast, contacts me every step of the way, and advocated for my cat when we had a problem out of town. The other vets are excellent as well, but Stokes is my favorite. The vet tech Priscilla is always quick to help me with email. She is very personable. The whole team is quick to contact me, and they are extremely empathetic. The clinic isnt a pet store. They do have treats and prescription foods and good medicines. You can order prescription foods through them and with a doctors referral, have them sent to your address (at least, with the Science Diet, you can.)

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JA

Jason Martin

My family and I have known the Stack family and have been going to Stack Veterinary Hospital for several decades. They are without question the best veterinary facility in central New York..probably even the Northeast (although I only have experience with several other vet clinics in CNY and none of them even come close). Every single staff member there is incredibly kind, considerate, accommodating, and they all genuinely care. My family and I have 3 dogs and each of them has their own uniqueness, especially when it comes to going to Stacks (some things bother our German Shepherd that my Newfie wouldnt even notice). The staff goes over and above to make sure each of them is happy and comfortable in their own way. Also their doctors are wonderful and spend the extra time for questions/explanations and never rush you out. I also go through Stacks for their dog obedience training. Trainer Dan is a great guy, he absolutely knows his stuff, and I am beyond pleased with his training/socialization programs. If you have a pet at home that you care about like I do, go to Stacks...youll be glad you did. I highly recommend them!

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LE

Leslie Ryan

There was a vet there named Dr. Dole. I was on disability and took 2 months to pay my bill. I paid what I could during the visit. Dr. Dole actually chastised me when I came back to see her for "taking 2 months" to pay off my bill in full. I was really hurt. At least I paid it off and 2 months isnt that long. I dont think those two months of not having the payment (it was a small amount but as I said, I was on disability) was going to bring the vet practice down. After that my whole opinion of the place changed. I was again very hurt because I had sought out the best vet I thought I could find for my dog. When you treat me this way, you are treating my pet child this way. And that is unacceptable. Alot of people never pay off their vet bill. But I am ethical and even living on disability which is peanuts, paid my bill in full. My dog and I did not deserve to be spoken to that way. Dr. Dole said "I will "never" let you make payments again". I was really hurt. It was in some ways devastating since I was proud to have her a vet. And I wanted the best for my dog.

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