|Address:||12 Pennington St # 300, Middletown, DE 19709, USA|
By far not happy. Always went because it was my husbands preference however I am done with this dentist office. The main dr. Cook, he no bedside manner, my kids beg for me to have the daughter (other dentist, its a family). My main complaint is that I am being charge a cancellation fee for $25 even though we showed up for the appointment. Mind you we have been here/customers for too long! I was under the impression that this was an appointment to pull a baby tooth from my older sons mouth. Apparently they have him for a cleaning instead. Office staff not impressive and truly I have always paid any of our dental out of pocket and never selected my insurance at work because they dont accept it. Thanks but no thanks cook family dentistry, I would remove the name family from the header.
Not happy with their service at all. All of my fillings that they put in, came out. I have had several fillings over the years by different dentist and they never came out. Both of the ones that were done by Dr. Cook (the daughter) has fell out and broken. So because of this I decided to find another dentist. Dr. Cookes office refused to send over any xrays or paperwork that they had....the new dentist office said that they were very rude and uncooperative.
Friendly staff, great hygienists and the dentists really care about their patients. Everyone is very thorough and the dentists also check for other possible illnesses that a patient might not be aware of. Its really a family run business where everyone is treated like family. They need to make a living but will never persuade you to have a procedure done just to make a buck. That means a lot to me.
My husband and I moved to DE from NJ and were looking for a competent dentist. We found The Cook Family Dentistry and were treated as if we were family. We both have had work done and are very pleased with the results. We highly recommend this practice.
My whole family comes here for great work by great doctors and assistants.