Vision Partners

601 Providence Park Dr, Mobile, AL 36695, USA

Category:	Optometrist
Address:	601 Providence Park Dr, Mobile, AL 36695, USA
Phone:	+1 251-650-2020
Site:	vp2020.com
Rating:	2.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 15

Reviews 9

Brian Gay

The eye exam experience should not be that difficult, but somehow they make it that way. I have had the worst experience with all of the Vision Partner branches, but the one on Stanton Rd. took the cake. The staff was unbelievably rude and poorly trained. I went up to talk to the receptionist, she shooshed me, asked me if I didnt see her talking on the phone, and then closed the glass. I had an appointment at 9:30, but didnt get in until 11:00. When I did make it back to the office, they told me we would have to wait an hour and a half for my sons eyes to dilate. If this was the case, then why didnt they do that while we were already waiting. All in all, they expected me to be there for over 3 hours for an exam that might take 10 minutes. The Daphne branch and Providence branches are just as bad. In Daphne, the doctors told me my eyes are getting better and I needed a weaker prescription. I asked them how was that possible since I have had glasses for 30 years and they stay pretty much the same or get maybe slightly worse. I thought that was just common sense, but I thought I could trust them. When I got my glasses back, they made my eyes cross. The staff told me that was because I needed a few days to adjust to the new prescription. After a few days, nothing. I took them back, got a new pair and the same thing happened again. It took them 3 tries before they could correct the problem. Like I said, I have been wearing glasses for over 30 years, lived all around the US, and have never had a problem. Optometry is usually pretty simple, but for some reason these people make it really hard. My advice it to go somewhere else because anywhere would be better than these guys.

latoria west

I called in to see was my son glasses in they told me no. When I already been waiting almost 2 weeks .So I called and ask them Tuesday morning was my son glasses in they said no it will be 2 weeks to 3 weeks I said well I need my son glasses he need them for school I already waited 2 weeks. So I called them Tuesday morning ask was his glasses in they said no .Ok they called me back less then 4 hours they your said glasses in I said wow ok Im coming to pick them up. I get there they gave me the wrong glasses that I didnt even order . So thing is they lied to get me out the way and gave my son some glasses that he didnt order now got to wait 2 more weeks not going happen Im getting to the bottom of this . Please people never go to this place I dont preciate them doing this to my son and me!

Wanda Saunier

Have always been treated with utmost care for what was in my best interest. When my insurance changed & I no longer could use them they made sure I was sent to the best retina specialist in town. Now that my insurance has changed once again & I cant use the dr I have been seeing, I have been welcomed back warmly to this office. Even though I have had to reschedule due to unexpected events I have never been treated with anything but respect & concern. "Tom" who makes the appointments is very professional, knowledgeable, very good at people skills & at the same time very kind. I have no complaints with this place & those who make up the team.

L Turrens

The man who answered the phone refused to schedule an appointment unless I gave out the social security number of my two minor children. This information is not necessary to see a doctor. I do not give out their social security numbers for privacy reasons. The man on the phone stated that was the only way to verify identity for insurance purposes which is ridiculous. This was especially absurd since I offered to give the social security number for my husband who is the carrier of the insurance. This outrage office policy should be changed as some of us do have privacy concerns. I did not see this doctor due to this policy.

Will Connelly

Had significant eye trauma from a nerf gun accident. Dr. Slay and staff took excellent care of me from the first visit to the last. I cant thank her enough. I highly recommend her

Travis Bragg

At least an hour wait every time Ive been there, 2 hours once, but they expect you there 15 minutes before your appointment.

Nelson Tolar

Pick another vision provider. Youll be happy you did.

Taylor Massey

Dr. Small was so helpful and informative. Loved her!

sherry johnson

Love the Doctors and all the staff. Great job!