LensCrafters

Reviews 13

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Soren Dannassas

Lenscrafters... humm! I showed up as a walk-in and was turn down totally. I was told to go back the next day because they were booked all day! Whas was interesting was that during my visit I witnessed something that is totally worth to say. The staff likes to make fun of the custumers especially one of the male employees. I sadly witnessed this happen to a poor lady dressed in scrubs, I dont think that lady spoke much english so she couldnt undurstand much of what the male employee was ridiculing her with the rest of the staff what is also sad was that all this happened in presence of other customers. My question is why Lenscrafters let incidents like this happen? Where is the respect for customers? I truly think that male employee should be fired along the rest of the front office staff. I called another Lenscrafters and they took me in withing half an hour of leaving this site. My recommendation will be: Respect for the customers ! I do not recommend this place to anyone unless I would like them to do me the favor of ridicule whoever I send something they do wonderfully.

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Dyre Logan

I did not have poor service as others had, maybe the customers were a bit rude themselves or didnt make it clear what they needed, but I thought the doctor was very professional and he did a wonderful job and made very certain that I didnt have glaucoma when the pressure seemed a little too high for me, but he explained that the eye test with the puff of air wasnt accurate due to the fact my eye lashes bend down. We tried the eye drop test and he dilated my eyes to be certain and said they were very healthy. The only problem I had was with the lenses. The person who made my glasses messed up on my left lens but Lens Crafters promptly fixed the problem. The other lens, I found out later on, did not have the transition added to it like it should have but that was also due to the one who made my glasses. I think perhaps they should have a talk with the person who makes glasses because two major mistakes on one pair of glasses is quite an issue that Im sure costs Lens Crafters to remedy.

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Jenna Yamamoto

Ive been going to LensCrafters for about 15 years and about 4 years ago my branch closed and sent me to this Whittier location. I have never had great service and on weekends when there are maybe one or two customers being helped, they never have time for anyone else and are usually very rude about it. If you know weekends are "busy", why not have more than three people working. There is a sign out front that says "walk-ins welcome" but that is never the case and even with an appointment wait times are horrible. I think we have gone here for the last time.

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Nat Ornelas

I went to LensCrafters and took my daughter about a month ago. We were very happy with the exam, that was top notch and also with the customer service, that was excellent. Our salesperson was Rebecca. She helped my daughter and I pick frames the complemented our faces as well as our individual styles. Not to mention they were ready in less than a day. I dont believe that I have ever had a pair of glasses that have looked and work so great. Thank you LensCrafters, thank you Rebecca. I highly recommend LensCrafters off of Whittier Blvd.

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A Private User

as a Lenscrafters customer for over 25 years in three states, this is the most low class store I have encountered in the Lenscrafters system. Lax, indifferent managers and staff who think little of customer service and convenience. Provides sloppy service grudgingly. In the other stores I have had experience with, my glasses have always been fitted and cleaned properly, not just casually handed over with lots of smudged fingerprints on them. It would be worth it to drive 30 miles out of your way to avoid this particular store.

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Eileen Paredes

The employees are so rude !!! I live a city away from Whittier and I thought it would be a good idea to go to the LensCrafters in Whittier.... BIGGEST MISTAKE EVER !!!! I drove a whole city THREE times, made an appointment and they still didnt have my eyes measured !!! I decided to never return to that LensCrafters and go to the one in Montebello.... Terrible service !!!!!!!!!!!!!!!

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Christie Wachowiak

It was my first time coming here & I loved the service they provided! I was interested in coming here for a long time due to a lot of youtubers & it was definitely worth the time. As soon as I walked in I was greeted by a worker & she helped me through the entire process. I definitely recommend this place 10/10!

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Hannah Mitchikoff

I was quickly seen and was finished in an hour. I was helped by many kind ladies especially Latrice. She is a sweet lady and gave her honest opinion on finding me the right frames. The best of all the glasses were made within 20 minutes!

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Debbie Montano

The doctor I seen today was so un professional and rude. I will never ever recommend this location or LensCrafters. Go to ......LensCrafter.

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A Private User

Too expensive, even with insurance. Go to Costco.

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jose murillo

Make you wait to long There a little rude

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Matthew Runo

Friendly, lots of selection.

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Ashton Barrie

Very helpful staff

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