Roswell Pediatric Dentistry & Orthodontics PC

Reviews 11

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Kim T

Parents, BEWARE!! My 5 year old daughter was never in love with the idea of going to the dentist, but after a few visits to our OLD dentist in Florida, she warmed up to the idea and started to even look forward to it. Thanks to the old dentists knack for making scared kids feel comfortable in the chair. When we moved to Georgia, I took a chance on Roswell Pediatric Dentistry. My daughter was even game. But after a few visits, I noticed that her fears resurfaced. Then one day, she confided in me and said she did not like going to the dentist anymore. She said, "Mommy the people are nice to me when youre standing there, but when I have to go back to the room without you, they are mean and they yell at me." That was a ginormous red flag. You dont want to take your kids to a place that will ultimately taint your childs dental experiences. That could cause them to avoid taking proper care of their teeth as adults. Not only was that a red flag, their front office staff is lacking in "quality customer service" skills. They act like they dont want to be there at times. And now, neither do we. Also, be aware that if you decide to leave and go elsewhere and you ask for an email copy of your childs x-rays (in order to limit the use of radiation in taking them again and because insurance companies wont pay for the panoramic X-ray that last 5 years) they charge you $15 per child to basically point and click their computer mouse. Most reputable places do it as a courtesy. My position on the matter is that a dental office should be so confident in their work and service, they should offer to make your transition to another facility easier, if you are unhappy with them. You should back your company with a guarantee. When I expressed my dissatisfaction, they did not care. They just handed me a piece up paper with the dentist/owners name on it and sent me on my way without so much as a "Im sorry you are not satisfied. How can we make this better?" When we went to another dentist, I could plainly see the difference in customer service. I also learned that the spacer Roswell PD put in my childs mouth did not have a proper fit and should have been custom made. This dental office needs a total reboot!

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L M

We took our kids to the Roswell office for years. Unfortunately in the past year or so, there have been multiple issues that are of concern to me and my husband. I have repeatedly told the staff and techs that I do not want xrays done on my kids unless there is necessity based on clinical symptoms, which is in line with the ADA recommendations. Even with my young children, ages 3 and 6, parents are strongly discouraged from accompanying their kids for the visit and are relegated to the waiting room. I imagine this is at least in part a way to keep their providers from being bothered by said parents. Despite my multiple communications with the dental techs(including submitting a letter which I asked to have put in their charts) they have performed xrays without my knowledge on multiple occasions and then had the audacity to bill me for them because insurance would not cover due to frequency--because they had performed them at the LAST visit against my consent as well! I have tried on multiple occasions to reach the "billing department" to discuss this, leaving messages on the voicemail and with staff but they have yet to return my calls. I cant tell you whether the dentist my kids saw is friendly or professional because Ive not had the privilege of meeting him/her. I wouldnt be surprised if they didnt see a doctor at all. This clinic needs to rethink its culture or they will end up in trouble for their suspicious practices.

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Tatjana Curtis

This place used to be "our dentist". I have taken my child there for years. Unfortunately, over the years they had become an assembly line rather than a doctors office. Our last visit, (and Yes it is going to be our last visit to that office) was rather unpleasant. As it turned out my child who has some fears got scared during his visit. Instead of letting me know the staff/doctor (I am not sure who was around him at that point since they dont allow parents in the back) decided to shame him pointing to younger children telling look they are younger but they are not scared and expressing his/her frustration using expressions rather not applicable to the situation when dealing with a scared child. My child cried in the car all the way home. Parents, before you take your kids to this office please consider some other options.

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Rita Edwards

My kids have been going here since 5 years and we have nothing but great all around experiences with fillings (hate to mention it) and their cleaning. We found out about this office from our neighbors who have been patients of dr nath since the office opened. We have always been by our children for cleanings. As a busy parent i dont have time to write reviews, but i was in shock when my daughter asked me last week when we can go back to see the dentist. Its been a great experience and for a practice that sees kids and parents all day everyday, these guys have it down.

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Georgiana Sima

Worst dental office that I have ever been too. The staff treats you with no respect. I have participated in a general dentistry internship and during my appointment I noticed how unorganized they were and they were breaking procedure rules left and right. Sterilization was a complete mess. Would never recommend to anyone. Please take your kids somewhere else.

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Ajamian Andrew

About 2 years ago, my daughter broke her tooth the first weekend we lived here. It could have been a traumatic experience for her, but Dr Hicks made her feel very comfortable and it ended up being an awesome first experience for her. My kids now look forward to coming to their dental appointments. You know when you walk in, this is going to be a special place

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Matt Ethington

We started with this dentist years ago and were always satisfied. We havent been as satisfied lately and decided to switch. We were glad we did. The dentists arent bad, but they stopped running on time, the folks up front arent of the same quality they used to be, and we had billing issues. Very assembly line.

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MELINDA TAGLIAPIETRA

We are always pleased with the staff as well as the service we receive at Roswell Pediatric Dentistry. They are competent, friendly and punctual and always ask if you have any questions for concerns. The office is clean and children friendly. Its always a pleasant experience.

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Brett Landry

Dropped my insurance. Told me they would reimburse me for expenses when they fix it. Spoke to someone about that who knew nothing about it. And now they are charging me for x rays that never happened. Not very happy right now.

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Saket Kumar

Slooow service. They just overbook patients like crazy and this results into looong wait time. This will be last trip to this place. Save yourself some trouble and get to some place where people respect your time.

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Timm and Ayanna Chambliss

My daughters love going to the dentist. The waiting room is full of games and activities and the treatment rooms are designed with kids in mind. The friendly, professional staff makes each visit run smoothly!

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