Primary Eye Care Associates

Reviews 4

JE

Jeff Khan

We started noticing that our son (Age 5) would have one or both eyes cross towards the end of the day or on days where he skipped naps, etc. We scheduled an appointment at an eye doctor close to our house who was both an OD and an MD, which isnt too common. Before I go further, this was NOT Primary Eye Care or Dr Chander. At this other office, here is the problem - this other doctor was horrible as it relates to patient care or answering any questions we have about our sons eyes. The first doctor was old school and simply said he needs glasses. Really, so he hasnt had any issue with his eyes until now, so if glasses are necessary, how do you know exactly and how does it work when the child is 5 in that they cant really tell you if option A or option B is better than the other during the eye exam, so how do you ensure you get the prescription correct? He responded again indicating that he said my son needs glasses and if you dont think so, I dont know what to tell you. Huh? I asked about how he determines which prescription is correct when the child is a child. Instead of giving me answers about how they do it, what machines they use, how it will correct or help or if it corrects it where his eyes will not cross as he grows or if it will continue to do so any time he doesnt have his glasses on, etc. This doctor was plain and simply condescending. So, of course, we decided not to move forward in any way at that doctors office. We then looked for reviews and talked to friends and family, and we ended up finding Dr Chanders office. We live 50+ minutes away from his offices, but we will continue to go to Primary Eye Care anyway. Why? There are a ton of choices close to home, but the entire staff at Dr Chanders office is exceptional and we dont want to go anywhere else. They are very customer focused and they are always helpful. Dr Chander himself is extremely thorough, hes always answered every question in great detail and of course, one of the best things is that he explains things well and is always attentive. Today, my son has glasses and recently, he asked about if he can not wear glasses for sports and jumpy house birthday parties, etc. He is an active kid and we went back to Dr. Chander and he was fitted for contacts. They showed us how to put them in and he indicated that its not common for kids this young to be able to wear contacts, but we stuck with it and everyone is good to go. With the contacts, the crossing of his eyes is even less than when hes wearing his glasses. Hes very happy and actually doesnt mind going to the eye doctor at all after his first couple visits. I attribute it to the friendly and caring staff at Primary Eye Care.

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AL

Albaro Cruz

One of the worst experiences of my life. If I could give this place a zero, I would in a heartbeat. Dr. Chander alongside Maria and some of the front desk personell were okay in the beginning. The rest of the staff are horrible. Particularly some blond that works where they have all the frames on display and the office administrator. I actually left on one of my visits because that blond was acting like I was bothering her and then left me standing there for a good ten minutes while she and another girl huddled around what appeared to be their personal friend. Both her and the office administrator were extremely rude, condescending and unprofessional. I visited primary eye care several times, about four or five times. Not once was I told that there would be a copay for my pair of eye glasses. I paid to have my frames and lenses ordered on 3/6/16 but then received a call from them on either Monday or Tuesday stating I needed to pay a copay. When I called them back to find out where this copay was coming from all of a sudden, I was told by the office administrator that I would need to pay the copay upon picking up my glasses. I was upset because as previously mentioned, this was the first time after many visits and already paying them that I was hearing about a copay. I was at work and couldnt be on the phone for long so I told the office administrator that I would be speaking to Dr. Chander. Not once did I tell her to halt the order. The next day I called them again to check on the status of my order and then the office administrator tells me they didnt order them because I was upset and I had said that I was going to speak to Dr. Chander. At this point I was even more upset because I was told one thing and then another. I told the office administrator that I urgently needed the new pair of glasses and to order them asap. After bringing up my job which had nothing to do with the matter at hand and being disrespectful, she agreed to place the order. Flash forward to today 3/10/16 and I receive an email from Dr. Chander stating that if I want my glasses ordered then there is a copay I must take care of. This was the nails in the coffin. After exchanging emails between Dr. Chander and I and getting nowhere, I requested a full refund of the money that I had paid them since Saturday. Primary eye care wasted almost a whole week, playing childish mind games. So Im back to square one. I could have gone somewhere else and I probably would have been wearing my new glasses right now. I would never recommend this place to anyone, not even my worst enemy.

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PA

Paolo B.

I have cornea erosion issues for about 3 years. Dr Chander found out that right away and fixed it using some special "bandage". It was ok for a year, then happened again. Last July happen again. It was Saturday night when I was sleeping. I couldnt see the doctor on Sunday so I decided to go to the nearest Walmart. They gave me antibiotic and sent me to the cornea specialist. Cornea specialist did the same: "bandage", eye drops and oral antibiotic. It was fine for a few weeks only! I went back to Dr Chanden. He decided to do more effective procedure: prokera lens. It wasnt easy but overall everything is ok. My eye is doing well. Dr Chander is much better than corenea specialist. They (cornea specialist) just did the same simple procedure and they knew that I had done this before with not too long effect. So I appreciate Dr Chanders HARD WORK! He didnt play with me to do the same procedure over and over again. No. He have chosen complicated and even scary way to help me. Thank you Dr Chander!

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MA

Mario Gonzalez

For an eye docs office it is surprisingly large and well staffed. Youre greeted with a warm, professional welcome and their process is really quick and easy when you check in. I had the most thorough exam ever! They had machines that I never knew existed and check things that I never had check or knew that needed to be checked. Dr. Chander was so patient in explaining everything he examined and why and walked out of the room seeing better than I did when I arrived. The optical was fabulous! The girls helped me pick the perfect frames and I also learned a lot of lens technology. No one ever told me I had so many different options to really tailor my vision for different things. I was only supposed to get one pair...but I left with 3! I have an every day fashion frame, an office pair for the computer and a prescription sunglass. It was the best experience I ever had at an eye docs office! Thank you to everyone that works there!!! - Mario

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