Delta Dental of Massachusetts

Reviews 5

CA

Cara Lund

As a dentist, it is very interesting to read what people who have Delta Dental of Massachusetts have to say. I would now like to give a dentist’s perspective. As bad as Delta Dental of Massachusetts is now, it is only getting worse. Much worse. I am a dentist, and I just received a letter on 12/14/16 stating that if I continue to be a provider, there is going be an approximately 25% fee reduction across the board. This is Delta Dental directly interfering with your patient care. This is dentistry turning into medicine. Neither you the patients nor we the dentists should stand for this. We have made a conscious effort to be an outstanding dental practice that does not cut corners with time, workmanship, or care. Just a few of the ways we do this include: a dentist personally spending over an hour with each new patient; reserving a full hour for each adult continuing care cleaning; investing in state-of-the-art dental technology; using the best dental materials and laboratories; encouraging and paying our team to attend continuing education classes. A long time ago, we decided that we were not going to allow dental insurances to dictate our dentistry, and through the years we have opted out of several plans that would have put such financial stress on us that we could not do the kind of dentistry that our patients deserve. We do not want to be a dental factory, churning out subpar fillings and rushing through 30 minute cleanings. If we refuse to sign Delta Dental’s paperwork, they will inform all our Delta Dental of Massachusetts patients that we are no longer a provider, and they will recommend that they seek dental care elsewhere with a Delta Dental provider. We will no longer be able to submit insurance for our patients and receive payment; instead, patients who choose to remain with us will pay for services and then seek reimbursement from Delta themselves. The letter stated we have 14 days to decide what to do. It seems very convenient that the letter was sent around Christmas time when everyone is busy and distracted. This is Delta Dental of Massachusetts taking advantage of you the patient. They want to pay less money for your dental care, and they do not care if it means you the patient receive compromised care. For years, we have accepted a write-off of approximately 10% from Delta Dental of Massachusetts. We did this because we knew a large portion of our patients have Delta, and financially it was feasible to take the write-off. As the write-off climbs to over 30%, it is no longer the case. Something has to give, and we do not want it to be your dental care. Does this mean that if we remain in the plan we would do “bad” dentistry? Of course not! But that 60 minute cleaning will need to be cut down to 40 minutes. There will be less time with the actual dentist and more time with assistants. Does this sound familiar to anyone? It is what has happened with medicine, and I cannot think of one person who is genuinely happy with their medical care or medical insurance. Just as we are mad, you should be too. Contact your employer and tell them to dump Delta Dental of Massachusetts. Delta Dental is only looking out for themselves and puts no real value on the quality of your dental care.

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CH

Charlie Breitrose

I subscribed for the Delta Dental MA personal plan when my wifes work stopped offering dental insurance. The coverage and rates seemed fine. However, the customer service was abominable. It is almost impossible to pay using credit card, including an HSA card. Their online member site is a mess. I tried several times to get it set up, but it would never work. I called to tell them and there was some sort of glitch that froze my online account. They said they would call back. Never did. Tried again ... same thing. So I gave up trying. That was a problem when I tried to cancel the insurance. I went through the steps of sending a letter to cancel the insurance. Even called them to tell them (which you have to do but it does which they do not tell you that must do). Thought that was it. But no. Despite being told by customer service that I did not owe them anything and that I should ignore their bills, I kept getting bills. I guess you end up having to pay 30 days ahead. When I called again they explained this. I hoped to use my HSA, but they dont accept credit cards over the phone. Only over the online account. Very disappointing and time consuming to do basic things. I would not recommend Delta Dental of Mass.

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H.

H. Chris Ganger

This is the absolute worst- basically a rip-off. The service reps. are rude, either intentionally misinform or flat out lie., some cannot be understood at all because they speak broken English. I purchased it, and was later told that it was the wrong plan. I was diligent in double checking with Delta and my Dentist. Nevertheless, I was informed by my Dentist that they did not accept the plan after my visit; and I had to fully pay out of pocket for a procedure that actually would have been covered. After having been hung up on, misinformed, lied to ("we dont have supervisors.") ad nauseum... I finally got an "ombudsman" who swore she would fix it quickly. Four months later I was still getting the runaround. There was a different story every time, including getting reproached and accused of being responsible for this myself. "I should have known." Finally I was told it was in "Tech" support. Apparently the Ombudsman put next years date on the policy and it could not be fixed. Ultimately, I gave up and asked for my premium to be returned. I wouldnt take it for free. They cost me a fortune in time. And as we know, corporations carelessly take and waste our precious time as though it were worthless.

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NA

Nancy Dale

Terrible billing service. I, too, had the automatic payments stop without notice and almost had my coverage drop. I sent a check to cover the gap and after it was cashed I still received a notice that I was in arrears and would be cut off. I keep asking (phone, online, email) for my "ID" number so I can log in to the web page and manage my payments. I was told to use my policy sub #. It doesnt work and I still can not fix the monthly payments going forward. Oddly, while DD of MA did not take out monthly payment for 4 months this summer, they did take out payments for 2 months this fall. I have received 5 letter from their collection agency. about this even after I called, sent in my check, and begged for the ID number needed to log on to the website to make any corrections. terrible.

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JO

Joe Cutler

I made the mistake of subscribing to Their "Premier Dental Plan", which They tout as the "Best Plan Available". Ive been paying almost $60/month since December, 2014. Im learning the reality of Their "Premier Plan" the hard way. Mass. Delta Dental loves collecting the premiums, but seems to find 1,000+ excuses not to pay claims and/or pay only small portions of submitted claims. This is, by far, the WORST dental "plan" Ive ever had, and Im cancelling it this week. Ive found another Dental Plan offered to Retiress through the AFT (American Federation of Teachers) that offers far more annual coverage at a lesser cost. The old adage..."Caveat Emptor" (Let The Buyer Beware") certainly applies to this pitiful outfit!

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