Category: | Surgical Center |
Address: | 18600 Hardy Oak Blvd, San Antonio, TX 78258, USA |
Phone: | +1 210-404-0800 |
Site: | southtexassurgical.com |
Rating: | 4.6 |
Working: | 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM Closed Closed |
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Felicia Bannister
Well first off my mom had surgery over Thanksgiving holiday & the nurses & staff were very pleasant, personable, accommodating, & took good care. On Friday however, as my sister & I were resting on a blow up mattress in the very large private room (the couch & chair they have are horrible, probably to discourage staying over with your loved one) & watching a movie, the pm nurse came in & asked us which one of us will be staying... This was at 9pm mind you. We replied "both of us." Well, unbeknownst to us, as we were not told of any policy after 2 days of staying, that only 1 person is allowed to stay overnight. My sisters husband had already left for the day, we had 1 car, we lived 2 hrs away & my mother is 74. When we told the RN that both of us will be staying, her demeanor completely changed & about 20 min later "Mr charge nurse" Mark Anthony walked in & proceeded to be a rude, unprofessional asshat. We were told what the policy was again & I questioned why we were not told on admission what the policy was & why we were hearing about said policy 2 days later & why we should have to pay for their lack of information & professionalism. This charge nurse continued to be aggressive & unprofessional for at least 25 min before he left. We were not bothering anyone- my mom was sleeping & we were watching a movie on my computer with headphones. They even had a very low census since it was the holidays, so this added undue stress. I am very disappointed in this specialty hospital & the treatment not only of quiet family guests, but of the treatment of my mother by this charge nurse- at one point I had to tell him to step away from my mother as he was being so rude to someone- not only to an elder, but a patient whom just had surgery & is supposed to be recovering. Some of the nurses were great, along with the physicians & my mothers surgeon Dr. Geibel.
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sarah mcdaniel
This is a great Hospital, and the staff and nurses are so kind and helpful! Thank you Tina you helped me get information when I couldnt reach my doctor! She was so nice and understanding. I recommend to come to this location.
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tom nichols
Wonderful experience until time to go home, their shift change did not listen to me nor communicate among themselves. Overall I will return to get my left hip replaced but will manage the close out myself. July 29, 2016
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J Tatts
Always professional, always kind, great people very clean place. Lol some times itll take longer than it should to get surgical procedures done though.
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A Private User
Great facility. The doctors and staff are awesome. I would recommended the spine hospital to anyone who chronic back pain. Thanks to dr. Duncan and staff.
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Matthew Lantzy
This place is top notch. I love it here. The Doctors are great and the rest of the staff is so friendly and Awesome.
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Susan Kleckner
Have had surgery before here. Having another this month wont go anywhere else. Its the best care
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Sheila Estioco
Great staff and support during and postoperative surgery for cervical spinal fusion
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Maribel Rodriguez
They did a great job on my daddys back surgery!
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Barbie Gonzales
Very helpful and patient staff.
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Bridgette Graham
Very pleasant, great staff.