Twin Oaks Veterinary Hospital

Reviews 4

EM

Emily Heron

We have two cats and a dog, so we have a lot of experiences with vets. This was the worst by far. We were bringing in a feral cat from a colony near us for TNR (trap neuter release). We have been fostering her and her kittens in the hope that we can get them adopted, and we were told by someone who does a lot of cat rescuing that we should bring her to Twin Oaks. She told us to bring the kittens to, because they have helped her out in the past and looked over the kittens free of charge, since they know that she is helping. When we got there, the office was a mess. Papers, food wrappers, empty bottles, prescriptions and who know what else all over the "desk". There was another desk in the corner that was just as messy. We were immediately given a hard time over the specifics of the mother cat because they had not yet gotten the paperwork from Bergen County Animal Shelter. They were very cagey about cost, the were trying to convince us to give her flea and tick medication, but were not telling us how much it would cost. When we asked about the kittens, they told us that we would have to make an office visit, and that the vet would not look them over. When we said that we know theyve done it before for our friend, the receptionist, Bridget, basically called us a liar. Her friend, Kathy, then piped us and said that she could prove our friend was not given a free check by showing us the records. We said fine, show us, and she just turned to the next customer. I left the office, with the kittens unchecked, practically in tears because of the incredible rudeness and downright nastiness that these two receptionists showed us. I am in the customer service business, and I have never seen or experienced treatment like that. When we came to pick the cat up, they had not tested her for felv like we asked them to, and made a big deal about how they were doing us a favor by doing it then. The receptionist we dealt with in the afternoon was very kind, and seemed to understand our frustration. Kathy was still there however, and was just as nasty as she was in the morning. We had to pay for the felv test, and I did not want to give them my details, because I never want to hear from them again. Kathy tried to force us to give our address and contact details, but we refused. One of the vets made a big show about apologizing, but he kept insisting that it wasnt his fault, but he was apologizing anyway. It was very patronizing and he was clearly just trying to get us out the door. I will never visit this vets office again, and I will make sure I tell everyone I know.

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DA

Darren Jones

I just wanted to write a review after reading the last one that was posted a month ago. How sad, to give a vet 1 star for not giving your feral cats free checkups. And because they had a messy desk. If they became known as the place that did free feral cat checkups theyd be out of business with a line out their door. I have been going there for two years now and its 5 star when you combine the service with the price paid. They are very down to earth and easy to talk to. And half the price you pay if youre closer into the city. They dont try to blow smoke or talk about stuff they dont know, will find answers to odd questions you might have, be it breed specific or other. And they are very detailed in maintaining the proper shots and when to give them. Just like any business, Twin Oaks need to keep their doors open. So dont go there expecting handouts. I know, shocker. And if you cant properly pay for your feral animals, bring them to a shelter. Especially cats. They ruin ecosystems by killing off other species in the area they inhabit. Catch, Spay, and Release is not a good practice. Typical selfish behavior. Wanting handouts and having a hissy fit when you dont get your way. Dirty desk! 1 star! I feel bad for Twin Oaks after reading that mess. Guys and Gals, if youre looking for a vet that is friendly and affordable (for the area) this is the place to go. We literally drive here from Jersey City now, because we moved, and will continue to do so. After 10+ visits for shots, wounds, and other illnesses for both of our dogs, we have had zero problems. They even make sure to answer our breed specific questions, or find the answers later, because we have two Basenjis and they need treatment that is different from the average dog. If youre looking for handouts, cant or dont want to pay for service, especially for a pet that isnt yours, talk to your local shelter. Sometimes they have programs they offer to help out.

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MI

Milagros Cabuhat

July 22, 2016 my husband brought a feral cat we named "Bolly" to be neutered to this hospital, first time experience for us to help these wild but lovable creatures. The experience turned out to be so traumatic for us i spent the next 3 days crying wishing that maybe we should taken more time researching the many veterinary hospital and asked for a good post surgery instructions. Bolly did not recover from the surgery, was not able to get up, his hind legs looked like it was paralyzed when we released him around midnight. Our neighbor found him alive the following day seeing his condition thought that he was ran over by a car and called Bergen County Animal Control. Maybe a car hit him but then he would have died being already weak.CLAWS paid for the surgery but we were committed to pay whatever the cat needed to survive. I am not blaming Twin Oaks Vet. Hospital because i really do not know what happened but i would like the readers to know that the person who answered my phone call Cathy sounded rude and seemed like she didnt have time to talk to me. She only became sympathetic when i told her that the cat died.

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JE

Jennifer Murphy

My 4 pets have been coming here for years and we see Dr. Haworth and I always had a good experience. She takes the time to explain things to me and teaches me how to better care for my pets. I trust her with my four legged children. Today I went in because my pug was having discomfort in the anal area. I was seen by a new vet. Dont know her name because she never spoke to me or ask for the name of my pet. She acted annoyed that she had to be treating her and was very cold when telling me. " it looks bad, have to remove, and check , could be cancer and at her age that could be bad" when I asked her to explain the procedure she just said we take blood and refer you out. Im totally disappointed with the care my dog received today. Im hoping after the blood work comes back in Dr. Haworth will give me her opinion since I know she takes the time to speak to me. I would normally give Twin Oaks 4 stars and have recommended it to many of my pet loving friends but today it only gets a 2 star rating and thats for seeing me on a holiday!!! Thank you, Jen Murphy

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