Sibley Memorial Hospital

Reviews 6

SA

Sally Canzoneri

Excellent Emergency Room -- but it is NOT an urgent care facility. Two years ago, I gave Sibley a five star review. Since then, Ive been to the ER again and would still give Sibley five stars -- but only as an Emergency Room. Based on experiences with both Georgetown & George Washington, Id say Sibleys ER is generally great, and particularly good for patients with stroke symptoms. (If an ambulance were taking me from an accident or shooting, Id want GW, but otherwise Id go for Sibley. And my experience going to GW with chest pains was a horror story right up to and including the hospitals coronary dept.) What I dont like about Sibley is that a Google search (hopefully not Sibleys fault) and their PR would lead you to think that they have an urgent care service (with urgent care pricing) along with the ER. I wrenched a little finger last summer and went to Sibley on a Sunday afternoon to have it checked. When I was asked for $100 copay at the front desk, I explained that I was there for urgent care. The lady on the desk told me they dont have urgent care and sounded rather annoyed when I said that, in that case, Id go somewhere else. She tried to convince me that all insurance companies have at least $100 deductibles for urgent care as well as ER visits. However, my insurance card clearly states that the copay for urgent care is $30 and the ER copay is $100. Presumably this is to encourage patients to seek the lower cost care provided at an urgent care facility. Prior to my most recent visit, I thought that Sibleys "Fast Track" was an urgent care service; in fact, that was why I went to Sibley -- to get urgent care, because I did not need ER care. The US could save a LOT of money on health care costs if people were able to use urgent care when appropriate, rather than using the more expensive services of ERs. It seems to me that it would make a lot of sense for Sibley to have an urgent care service connected with the ER; but, as far as I know, they do not. Given that fact, people need to understand that even with its calm waiting room, short wait for service, wonderful staff, and "Fast track" terminology, this is still a hospital emergency room -- with high hospital emergency room prices.

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SH

Shandha Louis

Emergency Room Experience....enter at your own risk! I had a terrible experience at this hospital. I has a bad reaction to penicillin and my face was swollen, in pain and terribly itchy! I did not even look like myself and was covered in hives. They did not see me for 3 hours!!!!! The staff were rude and dismissive in the waiting area, it was a complete nightmare. When I asked when I would be seen they acted as if I was being impatient and needed to understand that other people had more serious issues. Mind you I looked like Will Smith in Hitch when his face was swollen. I was terrified and was left to sit for so long!!! I could not believe this happened. My Doctor, Dr. Cope was excellent and got me treated when he finally got to see me 3 hours later and apologized and checked on me the next day. He even called an allergist to see if they could see me. Sibley Hospital for terrible communication and staff get 1 star for me, but Dr. Cope gets 5, he was excellent. If Dr. Cope had a private practice I would def. see him again. Unfortunately, the experience was painful and I was afraid for my life. The long wait time has also contributed im sure to me still not well 4 days later!!!! Im still out of work with hives, dark lips and am taking several meds. Im sure if I got in and was seen asap I would have been back to normal by now. Very disappointed, it was simply unacceptable, they need more staff.

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JE

Jennifer Sorrentino

Ive been to hospitals in MD. I have a chronic disease that is kind of rare. Every time I need to go to the ERs in Montgomery County, MD, Im treated like a drug seeker and the staffs are always rude and the doctors swear they know about the disease then try to give something I cant have. Then blame me for it. Today, I went to Sibley. I was seen within 10 minutes and taken right to the back. I am a tough stick to get blood and start an IV. They were nice not to keep sticking me and got out the ultrasound machine. The first Doctor I have (Abele I think) was compassionate and caring. The doctor (her last name began with an S)who took over for her was also friendly and compassionate. Nicole was an awesome nurse and was always there when needed. The one thing that could have been different was that I did not have an allergy bracelet and I am allergic to a lot. So, I felt like I was repeating myself a lot. If I ever need ER services again, this is where Ill go.

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H Jones

Update: 1st online review & to be fair must add I emailed complaint next day & w/i 2 hrs rcvd several written responses & 2 phone calls, including 1 from ER Dr. Cope. I know ERs get busy & wasnt being impatient; staff forgot me then took issue when I tried to leave. However, how an org handles grievances says a lot & I believe Sibley wants to provide the best pt experience/care possible. I dont think same can be said of group thats taken over many other DC area hospitals. So changing from 1 to 4 stars. * Sent to ER for allergic reaction today. Quick triage then sat in room 2 1/2 hrs not seen by anyone but reg clerk. Other pts tx & left that came after me. Decided to leave; stopped @ desk to sign out & was told RN had to "discharge" me. Waited 5 min then asked to sign out AMA; then told RN & doc needed to speak to/disc me, plus Id get bill-for BP, pulse ox & temp? I just walked out; will notify my insurer. New surroundings, same old run around.

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JE

Jeff Lynch

The first two times I came here everyone was so respectful and very caring. I had to come to this er on Monday Augs 1st due to sever Stomach pain and Nurse Angela DR Agrai was amazing and went above an beyond to take care of me they were the most respected and caring people i have meet in an er room and hospital. Nurse Angela was the best nurse I have ever had any medical place. Then the day nurse Leslie was the most disrespectful person I had ever meet she slam my door in my room then took I IV pump and disconnected and said you need the meds and any time i ask her for anything she would get pissed. I had to come back to the er cause I was getting worst and the Doctor Eltaki was very rude and disrespectful and told me I should of went to the military hospital then here. I wont be coming back here again its like that saying one bad seed can destroy a place and it has

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LL

lll1424

The Sibley Emergency Room is brand spanking NEW and the wait time is outstanding. 5 minute wait time. On top of that, the staff is phenomenal. They are all courteous and sweet and you feel at home. They care about you and you feel it, wholeheartedly. These folks diagnosed me with POTS which no other doctors have been able to diagnose and I was even hospitalized for heart palpitations at another hospital. The knowledge from my Dr. and the medications were GOD SENT. I can now live my life to some extent and was directed to specialist for other health conditions which was helpful. I highly recommend this hospital and its staff. I predict that Sibley will get super busy once the good reviews and word of mouth starts spreading around the DC area. It will and deservingly so become no.1 in the city. Ill be one of those folks to spread the word! Thanks again, Sibley!!!

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